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Call Center Outsourcing In Western Europe
Datamonitor, Aug 2005, Pages: 102
Introduction
The Western European outsourcing market displays both signs of maturity and rapid development. This report covers the six core countries across ten vertical industries identifying the key trends, opportunities and risks for vendors in this space. We expect significant growth in spite of the current focus on offshoring customer service.
Scope
- Complete market sizing and forecasts across geographies, verticals and presented in value, number of call centers and agent positions.
- Coverage across the ten key vertical markets in the outsourcing space with year-on-year comparisons of growth.
- Key trends in technology, product, pricing and business drivers are identified and discussed.
- Direct strategic recommendations for vendors either already present, or looking to enter, the Western European outsourcing market.
Highlights
As low-value, high-volume transactions continue to move offshore we believe that vendors must concentrate on improving service offerings and generating new value for their clients. Specialization in more mature markets is of pivotal importance.
In less mature markets with fewer offshoring options, focus must remain on self-service technologies and combating conservative attitudes toward outsourcing.
Reasons to Purchase
- Understand the drivers for growth and development across the Western European countries.
- Discover the opportunities for expanding and extending outsourcing services to new verticals and markets.
- Stay competitive through a deeper understanding of the core change and development drivers in the outsourcing market.
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