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Outsourcing Call Centers to India and the Philippines
SNG Networks, Inc. (THT), March 2005, Pages: 33
This report provides an assessment of the Indian and Philippine call center markets, including an overview of the industry and trends, discussion of outsourcing or independent call-center options, government policies, technology providers, SWOT analysis of the Indian ITES sectors, and in-depth profiles of twenty-five Indian call centers with international experience, including call center rankings, international clients served, investors/funding, staffing areas, number of employees, etc. Updated for 2005. Includes a new appendix covering Philippine call centers, their activities, specializations, and customers.
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