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Francesca is experienced in customer-focused roles, having previously served at PayPal. She has a degree in Business Administration and a Master’s in Public Relations. She’s passionate about providing a high-quality customer experience, in both Italian and English. She loves reading and running.

Becky has 9 years+ experience in customer-facing roles, most recently serving as a Senior Associate at GLG, where she worked closely with consultancy clients. She also served as an Analyst at Accenture and holds a Degree in Business from the National University of Ireland.

Before joining R&M, Craig worked as an escalations manager at Paddy Power Betfair and he understands the importance and urgency of following up. He is passionate about sports & especially loves to watch football.

Eman holds a degree in medicine from Zawia University, Libya, and has published articles in the medical research field. She has a background in marketing and previously served in a customer-facing role in a telehealth startup. She enjoys travelling and spending time with family.

Farid worked in the tourism sector with leading companies such as Airbnb and Hertz. With more than 10 years of experience in customer relations and product development, he enjoys learning languages and supporting our clients in English, French and Arabic. He holds a degree in family law.

Hoseok has 10 years+ experience in B2B client service and takes pride in delivering exceptional support. He’s fluent in Korean and English and holds a Master's degree in Marketing and bachelor's degrees in Economics, Computer Science, and Education.

Olha holds a Bachelor's degree in English Philology & Translation from the National Aviation University in Kyiv, Ukraine. She previously served in various marketing and customer-facing roles for U.K, U.S and Ukraine based organisations. Outside work, she enjoys travelling and reading.

Brian spent 15 years in Business Development at Research and Markets before joining the Customer Experience team. Now back in Missouri after 20 years in Ireland, he covers the Americas. Brian writes a weekly newspaper column and has a book on rural Ireland set for publication in 2025.

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Visit our Careers page.