Middle East & Africa Queue Management System Market Forecast to 2030 - Regional Analysis - By Type, Component, and Application

The Middle East & Africa queue management system market was valued at US$ 45.23 million in 2022 and is expected to reach US$ 62.36 million by 2030; it is estimated to grow at a CAGR of 4.1% from 2022 to 2030.

Rising Focus on Service Quality Enhancement in Various Sectors Drive Middle East & Africa Queue Management System Market

The rapid growth in population is increasing customers queues in hospitals, retail shops, clinics, airports, and other facilities. The growing population has resulted an unorganized queue, which cause frustration among the crowd and deteriorate the service quality. In addition, at the time of peak business hours, the rush in the queue continues to surge, and this results in loss of service quality as the staff tries to manage the queue manually. According to Midlands Technical College data of January 2022, companies are losing their potential customers due to poor service and customer dissatisfaction. The data estimated that poor customer service incurred a loss on business, ranging from US$ 75 billion to US$ 1.6 trillion per year, owing to long queues, cost-cutting strategies, lack of understanding of customer desires, and sacrificing customer satisfaction for growth, among other issues. This loss in revenue is projected to increase in the coming years, which shifts customer preference to competitors' products, thus resulting in the loss of potential customers. Offering enhanced service quality is of utmost importance among service providers, irrespective of the industry. With an objective to efficiently manage the queue and improve service quality, respective service providers opt for queue management solutions.

Automated queuing systems enable customers to check their queuing status at their convenience, which further allows them to utilize the waiting time on other work. Several service providers such as Wavetec, and Qmatic have procured and installed automated queue management systems, which automatically request shoppers/customers to move toward the next accessible counter. This eases the workflow, reduces customer waiting time, and improves staff and customer interaction, thereby upgrading the service quality. Thus, these benefits of the queue management system attract a significant number of service providers across industries.

As the passenger count continues to escalate, airports are challenged with the continuous demand for innovative solutions to control long queues. Per the International Air Transport Association (IATA), in March 2023, air traffic increased by 52.4% globally, which indicates an increased preference for airways facilities among consumers for traveling. Airports face a significant challenge in maintaining an organized queue at the ticketing counter, screening area, and customs section. Hence, there is a high demand for sophisticated solutions that enable the easing of passenger throughput, thereby enhancing service efficiency and return on investment (ROI). As a result, the adoption of the queue management system is on the rise among airports.

Thus, the rising focus on service quality enhancement in various sectors drives the growth of the Middle East & Africa queue management system market.

Middle East & Africa Queue Management System Market Overview

Governments of various countries in the Middle East & Africa are implementing various policies and regulations towards the adoption of advanced technologies. Hence, growing digitization and increasing use of advanced technologies in the Middle East & Africa are driving the market. For instance, the Saudi Data and Artificial Intelligence Authority drafted a new intellectual property law for maximizing data and AI's contribution to meet the objectives of Vision 2030. Thus, the adoption of AI technology in healthcare, BFSI, retail, and other industries is creating opportunities for the Middle East & Africa queue management system market growth.

Middle East & Africa Queue Management System Market Segmentation

The Middle East & Africa queue management system market is segmented based on type, component, application, and country.

Based on type, the Middle East & Africa queue management system market is bifurcated into virtual queuing and linear queuing. The virtual queuing segment held a larger share in 2022.

By component, the Middle East & Africa queue management system market is bifurcated into solution and services. The solution segment held a larger share in 2022.

By application, the Middle East & Africa queue management system market is segmented into BFSI, hospitals, retail outlets, utility service providers and airports, restaurants, government offices, and others. The BFSI segment held the largest share in 2022.

Based on country, the Middle East & Africa queue management system market is segmented into South Africa, Saudi Arabia, the UAE, and the Rest of Middle East & Africa. The UAE dominated the Middle East & Africa queue management system market in 2022.

Q-MATIC Group AB, Q-nomy Inc, Wavetec, Aurionpro Solutions Ltd, Advantech Co Ltd, Skiplino, and SEDCO Co Ltd are some of the leading companies operating in the Middle East & Africa queue management system market.