The roadside assistance market stands as a guardian, offering a diverse array of essential services tailored to the needs of drivers in distress. From the stalwart tow trucks that arrive as saviors in the wake of vehicular maladies to the adept technicians equipped to jump-start a lifeless battery, this industry is a reassuring presence in times of automotive crises. Furthermore, collaborations between automotive manufacturers and roadside assistance services are transforming the landscape, extending complementary or enhanced customer support as part of vehicle purchase or warranty programs. This symbiotic relationship ensures that drivers acquire a vehicle and gain access to a safety net woven into their ownership experience.
Furthermore, the market is dynamic. There are a lot of emerging trends that are shaping the future of the market. With the increasing adoption of electric vehicles, roadside assistance services are adapting to cater specifically to the needs of EV drivers. This includes EV battery charging, specialized towing for electric vehicles, and on-the-go support for EV-related issues. As autonomous vehicles become more prevalent, it is gearing up to handle the unique challenges posed by AV breakdowns or technical glitches. Specialized support for AVs might involve remote diagnostics, software updates, or assistance in case of sensor malfunctions. Advancements in technology integration, such as mobile apps, AI-powered chatbots, and GPS tracking, are optimizing response times, improving communication between drivers and service providers, and enabling quicker dispatch of assistance.
Furthermore, as per the same source, the EV industry is expanding swiftly in Malaysia. The Malaysian Automotive Association (MAA) reports that the number of electric vehicles (EVs) sold in 2021 increased substantially from 1,642 units in 2020 to 2,717. EVs represent a mere 0.4% of the overall vehicle sales market. With the government aiming to have 125,000 electric vehicles (EVs) operational by 2030, market expansion is anticipated over the subsequent years. Thus, the region presents lucrative factors for the growth of the market.
The China market dominated the Asia Pacific Roadside Assistance Market by Country in 2022 and would continue to be a dominant market till 2030; thereby, achieving a market value of $3,217.8 Million by 2030. The Japan market is exhibiting a CAGR of 4.9% during (2023 - 2030). Additionally, The India market would experience a CAGR of 6.3% during (2023 - 2030).
Based on Service, the market is segmented into Towing, Tire Replacement, Fuel Delivery, Jump Start & Pull Start, Battery Assistance, Lockout & Replacement Key Service, Trip Routing & Navigational Assistance, Winch, and Others. Based on Vehicle, the market is segmented into Passenger Vehicles, and Commercial Vehicles. Based on Provider, the market is segmented into Motor Insurance, Independent Service Provider, OEM, and Others. Based on countries, the market is segmented into China, Japan, India, South Korea, Singapore, Malaysia, and Rest of Asia Pacific.
List of Key Companies Profiled
- Allstate Insurance Company
- Agero, Inc. (The Cross Country Group, LLC.)
- Falck A/S
- Paragone Motor Club, Inc.
- SOS Internation A/S
- Viking Assistance Group (P & C Insurance Holding Ltd.)
- ARC Europe SA
- Chubb Limited
- Allianze SE
- Prime Assistance Inc. (Sompo Holdings)
Market Report Segmentation
By Service- Towing
- Tire Replacement
- Fuel Delivery
- Jump Start & Pull Start
- Battery Assistance
- Lockout & Replacement Key Service
- Trip Routing & Navigational Assistance
- Winch
- Others
- Passenger Vehicles
- Commercial Vehicles
- Motor Insurance
- Independent Service Provider
- OEM
- Others
- China
- Japan
- India
- South Korea
- Singapore
- Malaysia
- Rest of Asia Pacific
Table of Contents
Companies Mentioned
- Allstate Insurance Company
- Agero, Inc. (The Cross Country Group, LLC.)
- Falck A/S
- Paragone Motor Club, Inc.
- SOS Internation A/S
- Viking Assistance Group (P&C Insurance Holding Ltd.)
- ARC Europe SA
- Chubb Limited
- Allianze SE
- Prime Assistance Inc. (Sompo Holdings)
Methodology
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