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Asia-Pacific Service Analytics Market Size, Share & Trends Analysis Report by Enterprise Size, Component, Application, End Use, Country and Growth Forecast, 2024-2031

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    Report

  • 158 Pages
  • September 2024
  • Region: Asia Pacific
  • Marqual IT Solutions Pvt. Ltd (KBV Research)
  • ID: 6014255
The Asia Pacific Service Analytics Market is expected to witness market growth of 15.3% CAGR during the forecast period (2024-2031).

The China market dominated the Asia Pacific Service Analytics Market by Country in 2023, and is expected to continue to be a dominant market till 2031; thereby, achieving a market value of $151.5 million by 2031. The Japan market is registering a CAGR of 14.6% during 2024-2031. Additionally, the India market is expected to showcase CAGR of 16.1% during 2024-2031.



Cloud technology facilitates real-time data processing and collaboration, enabling service teams to respond more quickly to customer issues and operational challenges. There is an anticipated increase in the demand for service analytics solutions that seamlessly integrate with cloud platforms as more organizations transition to cloud-based infrastructure.

Moreover, integrating service analytics with other business intelligence (BI) tools allows organizations to comprehensively view their operations by combining service-related data with sales, marketing, and financial information. This integration is especially effective when utilized in conjunction with CRM systems, as it allows businesses to monitor the complete customer journey from the initial point of contact to post-purchase support.

Australia’s rapidly growing e-commerce sector is another significant driver of demand for service analytics. Online retail sales in Australia reached AUD 45 billion in 2022, according to Australia Post’s eCommerce Industry Report. Service analytics solutions help businesses monitor and optimize platform performance during periods of peak demand, such as during sales events.

The Australian government’s Digital Economy Strategy 2030, which promotes digital trade and growth, has further boosted the e-commerce sector, driving demand for service analytics to enhance platform reliability and ensure seamless user experiences. Therefore, with the ongoing shift towards digital services, the service analytics market across Asia Pacific is poised for continued expansion.

List of Key Companies Profiled

  • Cloudera, Inc.
  • MicroStrategy, Inc.
  • Microsoft Corporation
  • Oracle Corporation
  • Salesforce, Inc.
  • SAP SE
  • ServiceNow, Inc.
  • SAS Institute Inc.
  • Domo, Inc.
  • Google LLC

Market Report Segmentation

By Enterprise Size

  • Large Enterprises
  • SMEs

By Component

  • Solution
  • Services

By Deployment

  • Cloud
  • On-premise

By Application

  • Customer Service Analytics
  • IT Service Analytics
  • Field Service Analytics

By End Use

  • BFSI
  • IT and Telecom
  • Retail
  • Healthcare
  • Manufacturing
  • Government
  • Other End Uses

By Country

  • China
  • Japan
  • India
  • South Korea
  • Australia
  • Malaysia
  • Rest of Asia Pacific

Table of Contents

Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Asia Pacific Service Analytics Market, by Enterprise Size
1.4.2 Asia Pacific Service Analytics Market, by Component
1.4.3 Asia Pacific Service Analytics Market, by Deployment
1.4.4 Asia Pacific Service Analytics Market, by Application
1.4.5 Asia Pacific Service Analytics Market, by End Use
1.4.6 Asia Pacific Service Analytics Market, by Country
1.5 Methodology for the Research
Chapter 2. Market at a Glance
2.1 Key Highlights
Chapter 3. Market Overview
3.1 Introduction
3.1.1 Overview
3.1.1.1 Market Composition and Scenario
3.2 Key Factors Impacting the Market
3.2.1 Market Drivers
3.2.2 Market Restraints
3.2.3 Market Opportunities
3.2.4 Market Challenges
Chapter 4. Competition Analysis - Global
4.1 The Cardinal Matrix
4.2 Recent Industry Wide Strategic Developments
4.2.1 Partnerships, Collaborations and Agreements
4.2.2 Product Launches and Product Expansions
4.2.3 Acquisition and Mergers
4.3 Market Share Analysis, 2023
4.4 Top Winning Strategies
4.4.1 Key Leading Strategies: Percentage Distribution (2020-2024)
4.4.2 Key Strategic Move: (Partnerships, Collaborations & Agreements: 2020, Jun - 2024, Sep) Leading Players
4.5 Porter Five Forces Analysis
Chapter 5. Asia Pacific Service Analytics Market by Enterprise Size
5.1 Asia Pacific Large Enterprises Market by Country
5.2 Asia Pacific SMEs Market by Country
Chapter 6. Asia Pacific Service Analytics Market by Component
6.1 Asia Pacific Solution Market by Country
6.2 Asia Pacific Services Market by Country
Chapter 7. Asia Pacific Service Analytics Market by Deployment
7.1 Asia Pacific Cloud Market by Country
7.2 Asia Pacific On-premise Market by Country
Chapter 8. Asia Pacific Service Analytics Market by Application
8.1 Asia Pacific Customer Service Analytics Market by Country
8.2 Asia Pacific IT Service Analytics Market by Country
8.3 Asia Pacific Field Service Analytics Market by Country
Chapter 9. Asia Pacific Service Analytics Market by End Use
9.1 Asia Pacific BFSI Market by Country
9.2 Asia Pacific IT & Telecom Market by Country
9.3 Asia Pacific Retail Market by Country
9.4 Asia Pacific Healthcare Market by Country
9.5 Asia Pacific Manufacturing Market by Country
9.6 Asia Pacific Government Market by Country
9.7 Asia Pacific Other End Uses Market by Country
Chapter 10. Asia Pacific Service Analytics Market by Country
10.1 China Service Analytics Market
10.1.1 China Service Analytics Market by Enterprise Size
10.1.2 China Service Analytics Market by Component
10.1.3 China Service Analytics Market by Deployment
10.1.4 China Service Analytics Market by Application
10.1.5 China Service Analytics Market by End Use
10.2 Japan Service Analytics Market
10.2.1 Japan Service Analytics Market by Enterprise Size
10.2.2 Japan Service Analytics Market by Component
10.2.3 Japan Service Analytics Market by Deployment
10.2.4 Japan Service Analytics Market by Application
10.2.5 Japan Service Analytics Market by End Use
10.3 India Service Analytics Market
10.3.1 India Service Analytics Market by Enterprise Size
10.3.2 India Service Analytics Market by Component
10.3.3 India Service Analytics Market by Deployment
10.3.4 India Service Analytics Market by Application
10.3.5 India Service Analytics Market by End Use
10.4 South Korea Service Analytics Market
10.4.1 South Korea Service Analytics Market by Enterprise Size
10.4.2 South Korea Service Analytics Market by Component
10.4.3 South Korea Service Analytics Market by Deployment
10.4.4 South Korea Service Analytics Market by Application
10.4.5 South Korea Service Analytics Market by End Use
10.5 Australia Service Analytics Market
10.5.1 Australia Service Analytics Market by Enterprise Size
10.5.2 Australia Service Analytics Market by Component
10.5.3 Australia Service Analytics Market by Deployment
10.5.4 Australia Service Analytics Market by Application
10.5.5 Australia Service Analytics Market by End Use
10.6 Malaysia Service Analytics Market
10.6.1 Malaysia Service Analytics Market by Enterprise Size
10.6.2 Malaysia Service Analytics Market by Component
10.6.3 Malaysia Service Analytics Market by Deployment
10.6.4 Malaysia Service Analytics Market by Application
10.6.5 Malaysia Service Analytics Market by End Use
10.7 Rest of Asia Pacific Service Analytics Market
10.7.1 Rest of Asia Pacific Service Analytics Market by Enterprise Size
10.7.2 Rest of Asia Pacific Service Analytics Market by Component
10.7.3 Rest of Asia Pacific Service Analytics Market by Deployment
10.7.4 Rest of Asia Pacific Service Analytics Market by Application
10.7.5 Rest of Asia Pacific Service Analytics Market by End Use
Chapter 11. Company Profiles
11.1 Cloudera, Inc.
11.1.1 Company Overview
11.1.2 Recent Strategies and Developments
11.1.2.1 Partnerships, Collaborations, and Agreements
11.1.2.2 Product Launches and Product Expansions
11.1.2.3 Acquisition and Mergers
11.1.3 SWOT Analysis
11.2 MicroStrategy, Inc.
11.2.1 Company Overview
11.2.2 Financial Analysis
11.2.3 Regional Analysis
11.2.4 Research & Development Expenses
11.2.5 Recent Strategies and Developments
11.2.5.1 Partnerships, Collaborations, and Agreements
11.2.5.2 Product Launches and Product Expansions
11.2.6 SWOT Analysis
11.3 Microsoft Corporation
11.3.1 Company Overview
11.3.2 Financial Analysis
11.3.3 Segmental and Regional Analysis
11.3.4 Research & Development Expenses
11.3.5 Recent Strategies and Developments
11.3.5.1 Partnerships, Collaborations, and Agreements
11.3.5.2 Acquisition and Mergers
11.3.6 SWOT Analysis
11.4 Oracle Corporation
11.4.1 Company Overview
11.4.2 Financial Analysis
11.4.3 Segmental and Regional Analysis
11.4.4 Research & Development Expense
11.4.5 Recent Strategies and Developments
11.4.5.1 Partnerships, Collaborations, and Agreements
11.4.5.2 Product Launches and Product Expansions
11.4.6 SWOT Analysis
11.5 Salesforce, Inc.
11.5.1 Company Overview
11.5.2 Financial Analysis
11.5.3 Regional Analysis
11.5.4 Research & Development Expenses
11.5.5 Recent Strategies and Developments
11.5.5.1 Partnerships, Collaborations, and Agreements
11.5.6 SWOT Analysis
11.6 SAP SE
11.6.1 Company Overview
11.6.2 Financial Analysis
11.6.3 Regional Analysis
11.6.4 Research & Development Expense
11.6.5 Recent Strategies and Developments
11.6.5.1 Partnerships, Collaborations, and Agreements
11.6.5.2 Acquisition and Mergers
11.6.6 SWOT Analysis
11.7 ServiceNow, Inc.
11.7.1 Company Overview
11.7.2 Financial Analysis
11.7.3 Regional Analysis
11.7.4 Research & Development Expenses
11.7.5 Recent Strategies and Developments
11.7.5.1 Acquisition and Mergers
11.8 SAS Institute, Inc.
11.8.1 Company Overview
11.8.2 Recent Strategies and Developments
11.8.2.1 Partnerships, Collaborations, and Agreements
11.8.3 SWOT Analysis
11.9 Domo, Inc
11.9.1 Company Overview
11.9.2 Financial Analysis
11.9.3 Regional Analysis
11.9.4 Research & Development Expenses
11.9.5 Recent Strategies and Developments
11.9.5.1 Partnerships, Collaborations, and Agreements
11.9.6 SWOT Analysis
11.10. Google LLC (Alphabet Inc.)
11.10.1 Company Overview
11.10.2 Financial Analysis
11.10.3 Segmental and Regional Analysis
11.10.4 Research & Development Expense
11.10.5 Recent Strategies and Developments
11.10.5.1 Partnerships, Collaborations, and Agreements
11.10.6 SWOT Analysis

Companies Mentioned

Some of the key companies profiled in this Asia-Pacific Service Analytics market report include:
  • Cloudera, Inc.
  • MicroStrategy, Inc.
  • Microsoft Corporation
  • Oracle Corporation
  • Salesforce, Inc.
  • SAP SE
  • ServiceNow, Inc.
  • SAS Institute Inc.
  • Domo, Inc.
  • Google LLC

Methodology

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