The China market dominated the Asia Pacific Service Analytics Market by Country in 2023, and is expected to continue to be a dominant market till 2031; thereby, achieving a market value of $151.5 million by 2031. The Japan market is registering a CAGR of 14.6% during 2024-2031. Additionally, the India market is expected to showcase CAGR of 16.1% during 2024-2031.
Cloud technology facilitates real-time data processing and collaboration, enabling service teams to respond more quickly to customer issues and operational challenges. There is an anticipated increase in the demand for service analytics solutions that seamlessly integrate with cloud platforms as more organizations transition to cloud-based infrastructure.
Moreover, integrating service analytics with other business intelligence (BI) tools allows organizations to comprehensively view their operations by combining service-related data with sales, marketing, and financial information. This integration is especially effective when utilized in conjunction with CRM systems, as it allows businesses to monitor the complete customer journey from the initial point of contact to post-purchase support.
Australia’s rapidly growing e-commerce sector is another significant driver of demand for service analytics. Online retail sales in Australia reached AUD 45 billion in 2022, according to Australia Post’s eCommerce Industry Report. Service analytics solutions help businesses monitor and optimize platform performance during periods of peak demand, such as during sales events.
The Australian government’s Digital Economy Strategy 2030, which promotes digital trade and growth, has further boosted the e-commerce sector, driving demand for service analytics to enhance platform reliability and ensure seamless user experiences. Therefore, with the ongoing shift towards digital services, the service analytics market across Asia Pacific is poised for continued expansion.
List of Key Companies Profiled
- Cloudera, Inc.
- MicroStrategy, Inc.
- Microsoft Corporation
- Oracle Corporation
- Salesforce, Inc.
- SAP SE
- ServiceNow, Inc.
- SAS Institute Inc.
- Domo, Inc.
- Google LLC
Market Report Segmentation
By Enterprise Size
- Large Enterprises
- SMEs
By Component
- Solution
- Services
By Deployment
- Cloud
- On-premise
By Application
- Customer Service Analytics
- IT Service Analytics
- Field Service Analytics
By End Use
- BFSI
- IT and Telecom
- Retail
- Healthcare
- Manufacturing
- Government
- Other End Uses
By Country
- China
- Japan
- India
- South Korea
- Australia
- Malaysia
- Rest of Asia Pacific
Table of Contents
Companies Mentioned
Some of the key companies profiled in this Asia-Pacific Service Analytics market report include:- Cloudera, Inc.
- MicroStrategy, Inc.
- Microsoft Corporation
- Oracle Corporation
- Salesforce, Inc.
- SAP SE
- ServiceNow, Inc.
- SAS Institute Inc.
- Domo, Inc.
- Google LLC
Methodology
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