B2B Telecommunication Global Market Report 2024

The B2B telecommunication market size has grown rapidly in recent years. It will grow from $73.89 billion in 2023 to $84.8 billion in 2024 at a compound annual growth rate (CAGR) of 14.8%. The expansion during the historical period can be credited to factors such as globalization, apprehensions regarding data security, regulatory conditions, and the pursuit of cost-effectiveness.

The B2B telecommunication market size is expected to see rapid growth in the next few years. It will grow to $150.54 billion in 2028 at a compound annual growth rate (CAGR) of 15.4%. The anticipated growth in the upcoming period can be linked to enhanced cybersecurity measures, the adoption of hybrid work models, and the global expansion of enterprises. Significant trends expected in this period encompass AI and automation, technological advancements, the deployment and adoption of 5G technology, cloud-based communication services, as well as emphasis on customization and scalability.

The surge in industrialization and urbanization across various countries is poised to drive the growth of the B2B telecommunication market. Industrialization involves the transition of a country's economy from agriculture to the mass production of goods and services, leveraging technology within industries. Simultaneously, urbanization signifies the permanent migration of rural populations to urban centers. In the context of industrialization, B2B telecommunication plays a pivotal role by facilitating the collection and processing of customer data. This data, in turn, proves invaluable for targeted advertising and predicting client behaviors, thereby optimizing operational costs - an essential factor for successful industrialization. As an illustrative example, data from the Federal Reserve Board in August 2022 indicates a 0.6% increase in total industrial output. Furthermore, UNCTAD reported in June 2021 that the global urban population share had risen to 56.2% by 2020. Consequently, the concurrent rise in industrialization and urbanization is a driving force behind the growth of the B2B telecommunication market.

The B2B telecommunication market is set to experience growth driven by the increasing adoption of cloud computing. Cloud computing, a technology enabling users to access and utilize computing resources and services over the internet, is being widely embraced by businesses. B2B telecommunication plays a crucial role in facilitating and accelerating the adoption of cloud computing. Businesses leverage advanced communication infrastructure to seamlessly integrate and optimize cloud-based services. For example, Eurostat reported in December 2021 that 41% of EU enterprises utilized cloud computing, primarily for hosting email systems and storing electronic files, marking a 5-percentage-point increase from the previous year. Large businesses in the EU demonstrated a 72% adoption rate in 2021, indicating a 7-percentage-point growth from 2020. Medium-sized businesses increased their adoption from 46% in 2020 to 53% in 2021, while small businesses experienced a 5-percentage-point rise, reaching a cloud computing usage rate of 38%. Hence, the growing adoption of cloud computing is a key driver for the expansion of the B2B telecommunication market.

Technological innovations are emerging as key trends, with major companies introducing new technologies to sustain their positions in the B2B telecommunication market. An example of this trend is the collaboration between Airtel India and Cisco Systems Inc., a US-based multinational company specializing in telecommunication and IT solutions. In July 2021, they jointly developed and launched Cisco SD-WAN Connect, a next-gen connectivity technology. This innovative solution provides integrated capabilities for multi-cloud, security, unified communications, and other features within a Secure Access Service Edge (SASE) enabled architecture in the field of telecommunication.

Prominent players in the B2B telecommunication sector are strategically concentrating on introducing new products, such as pre-integrated Business Support Systems/Operational Support Systems (BSS/OSS) suites, aimed at assisting Communication Services Providers (CSPs) in optimizing their capabilities within the growing B2B telecommunication market. A pre-integrated BSS/OSS suite entails a comprehensive and unified collection of pre-assembled and configured Business Support Systems (BSS) and Operational Support Systems (OSS) designed to seamlessly collaborate, streamlining telecommunications and network management processes. Notably, in April 2021, Cerillion, a UK-based company specializing in billing, charging, and customer management systems, unveiled Cerillion 21.1 and 22.1 pre-integrated BSS/OSS suites. These suites provide streamlined B2B sales, efficient post-sales service management, a universal Customer Relationship Management (CRM) portal, and Cerillion Enterprise - a pre-integrated BSS/OSS solution tailored for automating the quote-to-cash process. This results in reduced inefficiencies and costs for CSPs in the B2B telecommunication market, expediting time-to-value through purpose-built configuration and customized workflows. Collectively, these features enhance operational efficiency, elevate customer relationship management, and empower B2B telecommunication companies to capitalize on new revenue streams and emerging technologies such as 5G.

In October 2021, Orange Romania, a telecommunications company based in Romania, successfully acquired Hellenic Telecommunications for a deal valued at $304.66 million. This strategic acquisition was instrumental in fortifying Orange Romania's product portfolio, particularly in the areas of voice, broadband internet, and television services. Hellenic Telecommunications, headquartered in Greece, specializes in providing B2B telecommunications services across diverse industries including audio-visual, communications, industrial, and residential sectors.

Major companies operating in the B2B telecommunication market report are Comcast Corporation, AT&T Inc., Deutsche Telekom AG, Huawei Technologies Co. Ltd., T-Mobile US Inc., SoftBank Group Corp., Vodafone Group PLC, Cisco Systems Inc., KDDI Corporation, Telefonica S.A., BT Group PLC, Nokia Corporation, Telefonaktiebolaget LM Ericsson, Korea Telecom Corporation, Telus Corporation, Saudi Telecom Company, CenturyLink Inc., Telstra Corporation Limited, Reliance Jio Infocomm Limited, Swisscom AG, PT Telekomunikasi Indonesia Tbk, Singapore Telecommunications Limited, China Telecom Corporation Limited, Amdocs Limited, PLDT Inc., Tata Communications Limited, Telecom Italia Sparkle S.p.A., Comarch SA, Sprint Corporation, NTT Communications Corporation.

North America was the largest region in the B2B telecommunication market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the B2B telecommunication market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in the B2B telecommunication market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

Key solutions encompass cloud services, unified communication and collaboration (UC&C), Voice over Internet Protocol (VoIP), Wide Area Network (WAN), and Machine-to-Machine (M2M) communication. Cloud services encompass a wide array of on-demand services delivered over the internet to businesses and consumers. These solutions cater to various enterprise types, including large enterprises and Small and Medium-sized Enterprises (SMEs), and are utilized across diverse industrial verticals such as Banking, Financial Services and Insurance (BFSI), Information Technology (IT) and telecommunications, media and entertainment, healthcare, government, retail and eCommerce, and other sectors.

The B2B telecommunication market research report is one of a series of new reports that provides B2B telecommunication market statistics, including B2B telecommunication industry global market size, regional shares, competitors with a B2B telecommunication market share, detailed B2B telecommunication market segments, market trends and opportunities, and any further data you may need to thrive in the B2B telecommunication industry. This B2B telecommunication market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The B2B telecommunication market consists of revenues earned by entities by providing B2B telecommunication through email, instant messaging and fax. Values in this market are ‘factory gate’ values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

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