Robotic Process Automation in BFSI Global Market Report 2024

The robotic process automation in BFSI market size has grown exponentially in recent years. It will grow from $1.07 billion in 2023 to $1.48 billion in 2024 at a compound annual growth rate (CAGR) of 39.6%. The growth in the historic period can be attributed to increasing pressure to reduce operational costs, growing need for regulatory compliance, rising demand for enhanced customer experience, streamlining of repetitive and manual tasks, optimization of back-office processes, improving accuracy and minimizing errors, enhancing productivity and efficiency.

The robotic process automation in BFSI market size is expected to see exponential growth in the next few years. It will grow to $5.49 billion in 2028 at a compound annual growth rate (CAGR) of 38.6%. The growth in the forecast period can be attributed to expansion of RPA adoption across BFSI functions, integration with artificial intelligence for cognitive automation, demand for scalability and flexibility in automation solutions, focus on risk management and fraud detection, emphasis on personalized and tailored financial services. Major trends in the forecast period include integration with cognitive technologies, adoption for streamlining operations, expansion in customer service, development of industry-specific solutions, integration with legacy systems, adoption for regulatory reporting.

The demand for digital transformation is expected to propel robotic process automation in the BFSI market going forward. Digital transformation in banking, financial services, and insurance(BFSI) refers to the comprehensive integration of digital technologies and strategies to fundamentally change how financial services are delivered, managed, and consumed. RPA software robots streamline repetitive, rule-based tasks in the BFSI sector, such as data entry, reconciliation, account opening, and compliance reporting, that achieve heightened operational efficiency through significant time and effort savings by automating these processes. For instance, in October 2022, according to the Bank of England, a UK-based central bank, the use of machine learning in UK financial services increased, with 72% of firms already using or developing ML applications. Moreover, over the next three years, firms expect ML applications to grow 3.5 times, with the insurance and banking sectors leading the way. Therefore, the increasing demand for digital transformation drives the growth of robotic process automation in the BFSI market.

Major companies operating in the robotic process automation (RPA) in BFSI market are focused on the adoption of technological advancements, such as business intelligence (BI) platforms to enhance operational efficiency and decision-making processes in the BFSI sector. It analyzes vast datasets, providing actionable insights, and aiding informed decision-making for enhanced financial strategies and risk management. For instance, In January 2023, Deutsche Bank, a Germany-based financial services provider in collaboration with its Blue Water Financial Technologies, a US-based financial services company, launched a robotic process automation (RPA) commercialization program, featuring a multibank data processing and reconciliation solution as its first commercial product in China. The solution can process tens of thousands of financial documents simultaneously, saving up to 60-80 hours of manpower per month and cutting reconciliation times from 2-3 days to under one hour. The program adopts a two-step strategy from Proof of Concept (PoC) to commercialization, focusing on creating a mutually beneficial ecosystem between banks and enterprises by integrating resources and new technology.

In March 2022, SS&C Technologies Holding Inc., a US-based cloud-based provider of financial services technology solutions, acquired Blue Prism Group plc for $1.65 billion. Through the acquisition, SS&C has strategically expanded its portfolio by incorporating Blue Prism's advanced RPA solutions. This move highlights SS&C's commitment to enhancing its capabilities and market presence. Blue Prism Group plc is a UK-based multinational software corporation specializing in enterprise robotic process automation (RPA) software for financial service automation.

Major companies operating in the robotic process automation in bfsi market are International Business Machines Corporation, Salesforce Inc, Atos SE, Xerox Holdings Corporation, Genpact Limited, NICE Ltd., Pegasystems Inc., Protiviti Inc., UiPath SRL, Verint Systems Inc., Automation Anywhere Inc., AutomationEdge, WorkFusion Inc., Datamatics Global Services Limited, Kofax Inc., EdgeVerve Systems Limited, AntWorks, FPT Corporation, Softomotive, Kryon Systems, IPsoft Inc., OnviSource Inc., Daythree Business Services Sdn Bhd, Signity Solutions.

North America was the largest region in the robotic process automation in BFSI market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the robotic process automation in bfsi market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in the robotic process automation in bfsi market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

Robotic process automation (RPA) in the banking, financial services, and insurance (BFSI) sector involves the application of software robots or artificial intelligence (AI) to automate repetitive and rule-based tasks across various operations and processes within these industries. These tasks commonly include data entry, transaction processing, customer account management, compliance reporting, and more. The objective is to streamline operations, enhance accuracy, ensure compliance, reduce costs, and free up human resources from routine tasks to focus on more value-added activities such as customer service, analysis, and strategic decision-making.

The primary types of robotic process automation (RPA) in BFSI are software and services. Software refers to automated technology utilizing software bots to streamline and execute repetitive tasks within the financial sector. RPA software in BFSI enhances operational efficiency by automating tasks such as data entry, transaction processing, customer onboarding, and compliance reporting, thereby reducing manual errors and accelerating processes. Deployment options include cloud-based and on-premises solutions suitable for organizations ranging from small and medium enterprises (SMEs) to large enterprises. End users of RPA in BFSI encompass banking, financial services, and insurance sectors.

The robotic process automation in BFSI research report is one of a series of new reports that provides robotic process automation in BFSI market statistics, including the robotic process automation in BFSI industry's global market size, regional shares, competitors with an robotic process automation in BFSI market share, detailed robotic process automation in BFSI market segments, market trends and opportunities, and any further data you may need to thrive in the robotic process automation in BFSI industry. This robotic process automation in BFSI market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The robotic process automation in BFSI market includes revenues earned by entities through services such as customer verification, form processing, customer onboarding, consulting, claims processing, data management between apps, account closure processing, loan processing, and maintaining compliance. The market value includes the value of related goods sold by the service provider or included within the service offering. The robotic process automation in BFSI market consists of sales of robotic process automation (RPA) software platforms, bots and automation tools, and analytics and reporting tools. Values in this market are ‘factory gate’ values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.


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