Business Support Services Market Report 2026

The business support services market size has grown strongly in recent years. It will grow from $671.76 billion in 2025 to $724.68 billion in 2026 at a compound annual growth rate (CAGR) of 7.9%. The growth in the historic period can be attributed to growth in business expansion activities, rising need for operational streamlining, increasing dependency on external business services, corporate demand for cost optimization solutions, expanding professional service outsourcing adoption.

The business support services market size is expected to see strong growth in the next few years. It will grow to $989.81 billion in 2030 at a compound annual growth rate (CAGR) of 8.1%. The growth in the forecast period can be attributed to rising digital business transformation initiatives, expanding remote and hybrid enterprise models, increasing corporate focus on scalable operational support, growing reliance on managed and outsourced service ecosystems, strengthening emphasis on strategic business continuity support. Major trends in the forecast period include increasing adoption of outsourced administrative support, growing focus on business efficiency optimization, rising demand for specialized operational assistance, strengthening reliance on contract based business support, increasing integration of support services into business strategy.

Growing digital transformations in companies are expected to propel the growth of the business support services market going forward. The digital transformation of companies involves using technology and data to fundamentally change and improve business processes, customer experiences, and overall operations. Business support services play a pivotal role in facilitating the digital transformation of companies by providing essential infrastructure, expertise, and resources. For instance, in May 2023, according to the report published by the Commonwealth Scientific and Industrial Research Organization (CSIRO), an Australia-based government agency, 68% of businesses in Australia have already adopted artificial intelligence (AI) technologies, while an additional 23% intend to implement them within the next year. Therefore, the increasing demand for digital upgrades for businesses will drive the growth of the business support services market.

Major companies operating in the business support services market are focused on developing innovative solutions, such as advanced digital business support services to gain a competitive edge in the market. Digital business support services encompass a range of online tools and solutions designed to assist companies in various aspects of their operations and growth in the digital era. For instance, in August 2023, iOPEX Technologies, a US-based digital transformation and technology services company launched iOPEX.AI. It is an enterprise AI framework designed to drive digital transformation for businesses. Its key features include intelligent decision-making capabilities, tools to enhance customer experience, and support for business growth through advanced AI-driven insights. The framework also enables enterprises to leverage generative AI to optimize software development and streamline innovation in technology-driven processes.

In April 2023, Concentrix, a US-based technology and customer experience services company, acquired Webhelp for approximately $4.8 billion. Through this acquisition, Concentrix sought to establish itself as a leading global customer experience management (CXM) provider by broadening its geographic reach, expanding its service portfolio, and reinforcing its digital and high-value capabilities across multiple markets. Webhelp is a France-based business process outsourcing and customer experience services firm that specializes in delivering customer support, sales, marketing, and payment solutions.

Major companies operating in the business support services market report are Teleperformance SE, VXI Global Solutions Inc., Transcom WorldWide AB, Sykes Enterprises Inc., Working Solutions Inc., Helpware Inc., Quatrro Inc., WNS (Holdings) Limited, Integra Global Solutions Inc., Influx Corporation, SkyCom Corporation, Equifax Inc., TransUnion, PRA Group Inc., Intrum AB, S&P Global Inc., Moody's Corporation, Sagiss Inc., Sabrina's Admin Services LLC, Landlord Support Services LLC, The London Business Support Service Ltd., FirmsDesk Inc.

Western Europe was the largest region in the business support services market in 2025. Asia-Pacific was the second-largest region in the business support services market. The regions covered in the business support services market report are Asia-Pacific, South East Asia, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in the business support services market report are China, India, Japan, Australia, Indonesia, South Korea, Bangladesh, Thailand, Vietnam, Malaysia, Singapore, Philippines, Hong Kong, Taiwan, New Zealand, UK, Germany, France, Italy, Spain, Austria, Belgium, Denmark, Finland, Ireland, Netherlands, Norway, Portugal, Sweden, Switzerland, Russia, Czech Republic, Poland, Romania, Ukraine, USA, Canada, Mexico, Brazil, Chile, Argentina, Colombia, Peru, Saudi Arabia, Israel, Iran, Turkey, UAE, Egypt, Nigeria, South Africa.

The business support services market consists of revenues earned by entities that provide business support services such as telephone answering, telemarketing bureaus and other contact centers, and private mail centers. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

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