1 Introduction
1.1. What is this report about?
1.2. Who is the target reader?
1.3. How to use this report
1.4. Definitions
3 BPO Services in Brazil
3.1. Market Overview
3.2. Market Data
3.3. Market Segmentation
3.4. Market outlook
3.5. Five forces analysis
4 Macroeconomic Indicators
4.1. Country data
5 BPO Services in China
5.1. Market Overview
5.2. Market Data
5.3. Market Segmentation
5.4. Market outlook
5.5. Five forces analysis
6 Macroeconomic Indicators
6.1. Country data
7 BPO Services in India
7.1. Market Overview
7.2. Market Data
7.3. Market Segmentation
7.4. Market outlook
7.5. Five forces analysis
8 Macroeconomic Indicators
8.1. Country data
9 BPO Services in Russia
9.1. Market Overview
9.2. Market Data
9.3. Market Segmentation
9.4. Market outlook
9.5. Five forces analysis
10 Macroeconomic Indicators
10.1. Country data
11 Company Profiles
11.1. Genpact Ltd
11.2. ISS AS
11.3. Infosys Limited
11.4. HCL Technologies Limited
11.5. Capgemini SE
11.6. Teleperformance SE
11.7. BDO Unicon AO
12 Appendix
12.1. Methodology
12.2. About the Publisher
List of Tables
Table 1: BRIC bpo services industry, revenue($m), 2018-27
Table 2: BRIC bpo services industry, revenue($m), 2018-22
Table 3: BRIC bpo services industry, revenue($m), 2022-27
Table 4: Brazil BPO services market value: $ million, 2017-22
Table 5: Brazil BPO services market category segmentation: % share, by value, 2017-2022
Table 6: Brazil BPO services market category segmentation: $ million, 2017-2022
Table 7: Brazil BPO services market geography segmentation: $ million, 2022
Table 8: Brazil BPO services market value forecast: $ million, 2022-27
Table 9: Brazil size of population (million), 2018-22
Table 10: Brazil gdp (constant 2005 prices, $ billion), 2018-22
Table 11: Brazil gdp (current prices, $ billion), 2018-22
Table 12: Brazil inflation, 2018-22
Table 13: Brazil consumer price index (absolute), 2018-22
Table 14: Brazil exchange rate, 2018-22
Table 15: China BPO services market value: $ million, 2017-22
Table 16: China BPO services market category segmentation: % share, by value, 2017-2022
Table 17: China BPO services market category segmentation: $ million, 2017-2022
Table 18: China BPO services market geography segmentation: $ million, 2022
Table 19: China BPO services market value forecast: $ million, 2022-27
Table 20: China size of population (million), 2018-22
Table 21: China gdp (constant 2005 prices, $ billion), 2018-22
Table 22: China gdp (current prices, $ billion), 2018-22
Table 23: China inflation, 2018-22
Table 24: China consumer price index (absolute), 2018-22
Table 25: China exchange rate, 2018-22
Table 26: India BPO services market value: $ million, 2017-22
Table 27: India BPO services market category segmentation: % share, by value, 2017-2022
Table 28: India BPO services market category segmentation: $ million, 2017-2022
Table 29: India BPO services market geography segmentation: $ million, 2022
Table 30: India BPO services market value forecast: $ million, 2022-27
Table 31: India size of population (million), 2018-22
Table 32: India gdp (constant 2005 prices, $ billion), 2018-22
Table 33: India gdp (current prices, $ billion), 2018-22
Table 34: India inflation, 2018-22
Table 35: India consumer price index (absolute), 2018-22
Table 36: India exchange rate, 2018-22
Table 37: Russia BPO services market value: $ million, 2017-22
Table 38: Russia BPO services market category segmentation: % share, by value, 2017-2022
Table 39: Russia BPO services market category segmentation: $ million, 2017-2022
Table 40: Russia BPO services market geography segmentation: $ million, 2022
Table 41: Russia BPO services market value forecast: $ million, 2022-27
Table 42: Russia size of population (million), 2018-22
Table 43: Russia gdp (constant 2005 prices, $ billion), 2018-22
Table 44: Russia gdp (current prices, $ billion), 2018-22
Table 45: Russia inflation, 2018-22
Table 46: Russia consumer price index (absolute), 2018-22
Table 47: Russia exchange rate, 2018-22
Table 48: Genpact Ltd: key facts
Table 49: Genpact Ltd: Annual Financial Ratios
Table 50: Genpact Ltd: Key Employees
Table 51: ISS AS: key facts
Table 52: ISS AS: Annual Financial Ratios
Table 53: ISS AS: Key Employees
Table 54: Infosys Limited: key facts
Table 55: Infosys Limited: Annual Financial Ratios
Table 56: Infosys Limited: Key Employees
Table 57: Infosys Limited: Key Employees Continued
Table 58: HCL Technologies Limited: key facts
Table 59: HCL Technologies Limited: Annual Financial Ratios
Table 60: HCL Technologies Limited: Key Employees
Table 61: HCL Technologies Limited: Key Employees Continued
Table 62: Capgemini SE: key facts
Table 63: Capgemini SE: Annual Financial Ratios
Table 64: Capgemini SE: Key Employees
Table 65: Capgemini SE: Key Employees Continued
Table 66: Teleperformance SE: key facts
Table 67: Teleperformance SE: Annual Financial Ratios
Table 68: Teleperformance SE: Key Employees
Table 69: Teleperformance SE: Key Employees Continued
Table 70: JSC ANCOR: key facts
Table 71: BDO Unicon AO: key facts
Table 72: BDO Unicon AO: Key Employees
List of Figures
Figure 1: BRIC bpo services industry, revenue($m), 2018-27
Figure 2: BRIC bpo services industry, revenue($m), 2018-22
Figure 3: BRIC bpo services industry, revenue($m), 2022-27
Figure 4: Brazil BPO services market value: $ million, 2017-22
Figure 5: Brazil BPO services market category segmentation: $ million, 2017-2022
Figure 6: Brazil BPO services market geography segmentation: % share, by value, 2022
Figure 7: Brazil BPO services market value forecast: $ million, 2022-27
Figure 8: Forces driving competition in the BPO services market in Brazil, 2022
Figure 9: Drivers of buyer power in the BPO services market in Brazil, 2022
Figure 10: Drivers of supplier power in the BPO services market in Brazil, 2022
Figure 11: Factors influencing the likelihood of new entrants in the BPO services market in Brazil, 2022
Figure 12: Factors influencing the threat of substitutes in the BPO services market in Brazil, 2022
Figure 13: Drivers of degree of rivalry in the BPO services market in Brazil, 2022
Figure 14: China BPO services market value: $ million, 2017-22
Figure 15: China BPO services market category segmentation: $ million, 2017-2022
Figure 16: China BPO services market geography segmentation: % share, by value, 2022
Figure 17: China BPO services market value forecast: $ million, 2022-27
Figure 18: Forces driving competition in the BPO services market in China, 2022
Figure 19: Drivers of buyer power in the BPO services market in China, 2022
Figure 20: Drivers of supplier power in the BPO services market in China, 2022
Figure 21: Factors influencing the likelihood of new entrants in the BPO services market in China, 2022
Figure 22: Factors influencing the threat of substitutes in the BPO services market in China, 2022
Figure 23: Drivers of degree of rivalry in the BPO services market in China, 2022
Figure 24: India BPO services market value: $ million, 2017-22
Figure 25: India BPO services market category segmentation: $ million, 2017-2022
Figure 26: India BPO services market geography segmentation: % share, by value, 2022
Figure 27: India BPO services market value forecast: $ million, 2022-27
Figure 28: Forces driving competition in the BPO services market in India, 2022
Figure 29: Drivers of buyer power in the BPO services market in India, 2022
Figure 30: Drivers of supplier power in the BPO services market in India, 2022
Figure 31: Factors influencing the likelihood of new entrants in the BPO services market in India, 2022
Figure 32: Factors influencing the threat of substitutes in the BPO services market in India, 2022
Figure 33: Drivers of degree of rivalry in the BPO services market in India, 2022
Figure 34: Russia BPO services market value: $ million, 2017-22
Figure 35: Russia BPO services market category segmentation: $ million, 2017-2022
Figure 36: Russia BPO services market geography segmentation: % share, by value, 2022
Figure 37: Russia BPO services market value forecast: $ million, 2022-27
Figure 38: Forces driving competition in the BPO services market in Russia, 2022
Figure 39: Drivers of buyer power in the BPO services market in Russia, 2022
Figure 40: Drivers of supplier power in the BPO services market in Russia, 2022
Figure 41: Factors influencing the likelihood of new entrants in the BPO services market in Russia, 2022
Figure 42: Factors influencing the threat of substitutes in the BPO services market in Russia, 2022
Figure 43: Drivers of degree of rivalry in the BPO services market in Russia, 2022
