Civic Services Global Market Report 2024

The civic services market size has grown strongly in recent years. It will grow from $1,123.7 billion in 2023 to $1,185.45 billion in 2024 at a compound annual growth rate (CAGR) of 5.5%. The growth observed in the historical period can be attributed to factors such as population growth, urbanization, government initiatives, and infrastructure development.

The civic services market size is expected to see strong growth in the next few years. It will grow to $1,447.98 billion in 2028 at a compound annual growth rate (CAGR) of 5.1%. The growth expected in the forecast period can be attributed to various factors, including digital transformation, an aging population, sustainability and green practices, healthcare innovation, and education technology. Additionally, some major trends anticipated in the forecast period include the digital transformation of government, increased focus on sustainability and green practices, advancements in healthcare innovation, the adoption of education technology, and the development of smart cities.

The expansion of NGOs (non-governmental organizations) and charitable organizations is poised to be a key driver of growth in the civic services market. These independent, not-for-profit entities contribute to an increase in donations, which, in turn, fuels the growth of the civic services sector. For instance, the global population donating to NGOs is projected to reach 2.5 billion by 2030, a significant rise from 1.4 billion in 2014. Moreover, the global market for NGOs and charitable organizations is anticipated to grow from $288.97 billion in 2022 to $369.21 billion by 2027. As a result, the expansion of NGOs and charitable organizations is anticipated to be a catalyst for the growth of the civic services market.

The primary categories of civic services include religious organizations, non-governmental organizations (NGOs) and charitable organizations, political organizations and unions, as well as associations. Religious organizations are voluntary, nonprofit groups that derive their identity and mission from a religious or spiritual tradition, and they can operate as registered or unregistered entities. Donations to these organizations can be made through various channels, both online and offline, and their operations may span domestic and international locations.

The civic services market research report is one of a series of new reports that provides civic services market statistics, including civic services industry global market size, regional shares, competitors with a civic services market share, detailed civic services market segments, market trends and opportunities, and any further data you may need to thrive in the civic services industry. This civic services market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The civic services market is poised for growth, primarily driven by increased donations to faith-based, educational, and health organizations. Donations to these types of organizations represent financial or material contributions provided by individuals, businesses, or other entities to support their missions and activities. These donations play a crucial role in sustaining civic services that are vital for the well-being of communities. For example, in 2022, based on data from the Lilly Family School of Philanthropy, a university in Indiana, contributions to religious organizations saw a 5.2% growth between 2021 and 2022, reaching an estimated $143.57 billion. Additionally, corporate donations increased by 3.4% in 2022, amounting to a total of $29.48 billion. Consequently, the upsurge in donations to faith-based, educational, and health organizations is a key driver of growth in the civic services market.

NGOs and charitable organizations have recognized the importance of utilizing Customer Relationship Management (CRM) software for donation tracking and donor information management. CRM software offers a comprehensive suite of functions, including email, phone, activity monitoring, customer interactions, and more, all within a unified system, eliminating the need for multiple software applications. Moreover, CRM software ensures efficient data handling and secure storage of donor contact details, leveraging cloud technology and encryption for enhanced security. According to the Global NGO Technology Report, 45% of the NGOs surveyed reported using CRM software for the monitoring of donations and managing donor communications. As an example, the Bill & Melinda Gates Foundation, a charitable foundation, employs SpringCM for document management and Salesforce for customer relationship management.

Key players in the civic services market are rolling out innovative solutions like Payroll Core to offer dependable services to intergovernmental and nongovernmental organizations. Payroll Core is a comprehensive payroll solution designed to streamline and enhance payroll processes for these organizations. An example of such an initiative is seen with Oracle, a prominent US-based software company, which introduced Payroll Core in September 2021. This platform enables organizations to seamlessly configure their payroll systems to accommodate both local and international payment regulations within a single system, empowering them to address specific business needs that traditional payroll solutions may not cover.

Major companies operating in the civic services market include The Southern Baptist Convention, United Nations International Children's Emergency Fund, Feeding America, American Red Cross, Open Society Foundations, William and Flora Hewlett Foundation, Republican Party, Democratic Party, Wellcome Trust, Ford Foundation, Young Men's Christian Association, Boys & Girls Clubs of America, American Cancer Society, The Salvation Army, World Food Programme, Rotary International, Habitat for Humanity International, Goodwill Industries International, United Way Worldwide, The Nature Conservancy, The Humane Society of the United States, The Sierra Club Foundation, The Carter Center, The Pew Charitable Trusts, The Rockefeller Foundation, The MacArthur Foundation, The Carnegie Corporation of New York, The Kresge Foundation, The Andrew W. Mellon Foundation, The John D. and Catherine T. MacArthur Foundation.

Asia-Pacific was the largest region in the civic services market in 2023. North America was the second-largest region in the global civic services market. The regions covered in the civic services market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, and Africa.

The countries covered in the civic services market report are Australia, China, India, Indonesia, Japan, South Korea, Bangladesh, Thailand, Vietnam, Malaysia, Singapore, Philippines, Hong Kong, New Zealand, USA, Canada, Mexico, Brazil, Chile, Argentina, Colombia, Peru, France, Germany, UK, Austria, Belgium, Denmark, Finland, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, Russia, Czech Republic, Poland, Romania, Ukraine, Saudi Arabia, Israel, Iran, Turkey, UAE, Egypt, Nigeria, South Africa

The civic services market consists of revenues earned by entities that organize and promote religious activities, support various causes through grant-making, advocate various social and political causes, and promote and defend the interests of their members. The civic services market includes establishments such as community associations or organizations, ethnic associations, fraternal associations or lodges, girl guiding organizations, history societies, scouting organizations, retirement associations, and others. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.


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