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The contact center market is forecasted to grow by USD 208.2 billion during 2023-2028, accelerating at a CAGR of 10.7% during the forecast period. The report on the contact center market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.Speak directly to the analyst to clarify any post sales queries you may have.
The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by rising adoption of cloud-based contact centers, necessity to improve crm for effective revenue generation, and integration of interactive voice response (IVR) into contact centers.
The contact center market is segmented as below:
By Type
- Voice-based
- Text-based
- Social media-based
By Deployment
- On-premises
- Cloud-based
By Geographical Landscape
- North America
- APAC
- Europe
- South America
- Middle East and Africa
The report on the contact center market covers the following areas:
- Contact Center Market sizing
- Contact Center Market forecast
- Contact Center Market industry analysis
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.
The report presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive primary and secondary research. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.
Table of Contents
1 Executive Summary
2 Market Landscape
3 Market Sizing
4 Historic Market Size
5 Five Forces Analysis
6 Market Segmentation by Type
7 Market Segmentation by Deployment
8 Customer Landscape
9 Geographic Landscape
10 Drivers, Challenges, and Opportunity/Restraints
11 Competitive Landscape
12 Competitive Analysis
13 Appendix
List of Exhibits
Executive Summary
The following companies are recognized as the key players in the global contact center market: 8x8 Inc., ALE International, Alphabet Inc., Alvaria Inc., Amazon.com Inc., Ameyo Pvt Ltd., Atos SE, Avaya LLC, Cisco Systems Inc., Enghouse Systems Ltd., Five9 Inc., Genesys Telecommunications Laboratories Inc., Mitel Networks Corp., NEC Corp., NICE Ltd., SAP SE, Vocalcom Group, Vonage Holdings Corp., Zendesk Inc., and ZTE Corp..Commenting on the report, an analyst from the research team said: "The latest trend gaining momentum in the market is integration of chatbots for better turnaround times."
According to the report, one of the major drivers for this market is the rising adoption of cloud-based contact centers.
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.
Companies Mentioned (Partial List)
A selection of companies mentioned in this report includes, but is not limited to:
- 8x8 Inc.
- ALE International
- Alphabet Inc.
- Alvaria Inc.
- Amazon.com Inc.
- Ameyo Pvt Ltd.
- Atos SE
- Avaya LLC
- Cisco Systems Inc.
- Enghouse Systems Ltd.
- Five9 Inc.
- Genesys Telecommunications Laboratories Inc.
- Mitel Networks Corp.
- NEC Corp.
- NICE Ltd.
- SAP SE
- Vocalcom Group
- Vonage Holdings Corp.
- Zendesk Inc.
- ZTE Corp.
