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The customer engagement solutions market is forecasted to grow by USD 16.30 billion during 2023-2028, accelerating at a CAGR of 13.1% during the forecast period. The report on the customer engagement solutions market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.Speak directly to the analyst to clarify any post sales queries you may have.
The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by increasing adoption of e-commerce business models, increasing importance of customer services, and integration of artificial intelligence (ai) with customer engagement solutions.
The customer engagement solutions market is segmented as below:
By Component
- Solutions
- Services
By Deployment
- Cloud
- On-premises
By Geographical Landscape
- North America
- Europe
- APAC
- Middle East and Africa
- South America
The report on the customer engagement solutions market covers the following areas:
- Customer engagement solutions market sizing
- Customer engagement solutions market forecast
- Customer engagement solutions market industry analysis
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.
The report presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive primary and secondary research. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.
Table of Contents
1 Executive Summary
2 Market Landscape
3 Market Sizing
4 Historic Market Size
5 Five Forces Analysis
6 Market Segmentation by Component
7 Market Segmentation by Deployment
8 Customer Landscape
9 Geographic Landscape
10 Drivers, Challenges, and Opportunity/Restraints
11 Competitive Landscape
12 Competitive Analysis
13 Appendix
List of Exhibits
Executive Summary
The following companies are recognized as the key players in the global customer engagement solutions market: Accenture Plc, Avaya LLC, Calabrio Inc., Crmnext, eGain Corp., Enghouse Systems Ltd., Freshworks Inc., Genesys Telecommunications Laboratories Inc., IFS World Operations AB, International Business Machines Corp., Microsoft Corp., NICE Ltd., Open Text Corp., Oracle Corp., Pegasystems Inc., Pitney Bowes Inc., Salesforce Inc., SAP SE, ServiceNow Inc., and Verint Systems Inc..Commenting on the report, an analyst from the research team said: "The latest trend gaining momentum in the market is growing demand for social interaction."
According to the report, one of the major drivers for this market is the increasing adoption of e-commerce business models.
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.
Companies Mentioned (Partial List)
A selection of companies mentioned in this report includes, but is not limited to:
- Accenture Plc
- Avaya LLC
- Calabrio Inc.
- Crmnext
- eGain Corp.
- Enghouse Systems Ltd.
- Freshworks Inc.
- Genesys Telecommunications Laboratories Inc.
- IFS World Operations AB
- International Business Machines Corp.
- Microsoft Corp.
- NICE Ltd.
- Open Text Corp.
- Oracle Corp.
- Pegasystems Inc.
- Pitney Bowes Inc.
- Salesforce Inc.
- SAP SE
- ServiceNow Inc.
- Verint Systems Inc.
