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Outsourced Customer Care Services Market Report 2025

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    Report

  • 200 Pages
  • March 2025
  • Region: Global
  • The Business Research Company
  • ID: 5970963
This report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography.

The outsourced customer care services market size has grown strongly in recent years. It will grow from $73.54 billion in 2024 to $77.32 billion in 2025 at a compound annual growth rate (CAGR) of 5.1%. The growth in the historic period can be attributed to demand for mobility services, rapid shift in preference from enriched to transformational services, demand for higher-value services, adoption of outsourced customer care services, and economic growth.

The outsourced customer care services market size is expected to see steady growth in the next few years. It will grow to $93.19 billion in 2029 at a compound annual growth rate (CAGR) of 4.8%. The growth in the forecast period can be attributed to rising demand for an instant messenger form of customer service, rising demand and presence of tax-free zones, growing consumer expectations for seamless and effective services, growing Demand For Wireless Devices, and increasing disposable incomes. Major trends in the forecast period include digital transformation and omnichannel support, automation of repetitive tasks, artificial intelligence (AI) and chatbots, integrating of new technologies, and product innovation.

The burgeoning adoption of cloud-based services is anticipated to drive the growth of the outsourced customer care services market in the coming years. Cloud-based services involve the delivery of computing resources, applications, and data storage over the internet, offering flexibility, scalability, and accessibility from any location. These services are valued for their cost-effectiveness, accessibility for remote work, robust data security, and compliance features. For outsourced customer care providers, leveraging cloud-based services enables them to foster innovation, realize cost savings, and facilitate business expansion while delivering high-quality, scalable support solutions to their clients. For example, AAG IT Services, a UK-based company offering a comprehensive suite of IT services, witnessed significant revenue growth in public cloud services, generating over $415 billion in revenue in 2022, with projections indicating revenue reaching $526 billion by 2023. Thus, the expanding adoption of cloud-based services serves as a catalyst for the outsourced customer care services market's growth.

Major companies in the outsourced customer care services market are focusing on developing innovative solutions, such as Rimini ONE, an outsourcing service program, to enhance their market position. Rimini ONE is a comprehensive, end-to-end outsourcing solution designed to offer a unified suite of integrated services for managing enterprise applications, databases, and technology software. For example, in March 2023, Rimini Street, Inc., a US-based provider of enterprise software support and services, launched Rimini ONE. This program aims to streamline operations for organizations by maximizing the value of existing software, eliminating the need for costly vendor upgrades or migrations.

In September 2023, Continuum Global Solutions, a US-based provider of outbound customer care, back-office management, and digital solutions, acquired Faneuil, Inc. for an undisclosed amount. This acquisition is intended to strengthen Continuum Global Solutions' vertical portfolio by enhancing its offerings in the public utilities, government, and healthcare sectors. Faneuil, Inc. is a US-based company specializing in customer service and business process outsourcing.

Major companies operating in the outsourced customer care services market are Accenture plc, Tata Consultancy Services Limited, Capgemini SE, NTT DATA Corporation, Cognizant, Infosys Limited, iQor, HCL Technologies Limited, Wipro Limited, Teleperformance SE, Tech Mahindra, Arvato, Serco Group plc, Genpact, Capita, Alorica, EXL Service, Hinduja Global Solutions Ltd., Atento, Sitel Group, Sykes Enterprises Inc., Transcom WorldWide AB, Sutherland Global Services, TeleTech, VXI Global Solutions LLC, Intelenet Global Services, Stream Global Services.

North America was the largest region in the outsourced customer care services market in 2024. The regions covered in the outsourced customer care services market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa. The countries covered in the outsourced customer care services market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The outsourced customer care services market includes revenues earned by entities by providing services such as customer support, technical support, order processing, billing and payment support, and related support including appointment scheduling, reservation assistance, warranty support, and social media support. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

Outsourced customer care services entail delegating certain aspects of a company's customer support and service functions to a third-party service provider. This outsourcing arrangement enables companies to concentrate on their core competencies while tapping into the expertise and resources of a dedicated customer service provider.

The primary types of outsourced customer care services encompass CRM technology hosting, fulfillment or logistics, and customer interaction. CRM technology hosting involves the storage and management of customer relationship management software and data on external servers, typically accessed via the Internet, offering scalable and secure solutions for businesses. These services find applications across various sectors including pharmaceuticals and healthcare, food and beverages, chemicals and materials, construction, logistics, and others, catering to a diverse range of end-users such as small and medium enterprises (SMEs) and large enterprises.

The outsourced customer care services research report is one of a series of new reports that provides outsourced customer care services market statistics, including the outsourced customer care services industry's global market size, regional shares, competitors with an outsourced customer care services market share, detailed outsourced customer care services market segments, market trends and opportunities, and any further data you may need to thrive in the outsourced customer care services industry. This outsourced customer care services market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

This product will be delivered within 3-5 business days.

Table of Contents

1. Executive Summary2. Outsourced Customer Care Services Market Characteristics3. Outsourced Customer Care Services Market Trends and Strategies4. Outsourced Customer Care Services Market - Macro Economic Scenario Including the Impact of Interest Rates, Inflation, Geopolitics, Covid and Recovery on the Market
5. Global Outsourced Customer Care Services Growth Analysis and Strategic Analysis Framework
5.1. Global Outsourced Customer Care Services PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
5.2. Analysis of End Use Industries
5.3. Global Outsourced Customer Care Services Market Growth Rate Analysis
5.4. Global Outsourced Customer Care Services Historic Market Size and Growth, 2019-2024, Value ($ Billion)
5.5. Global Outsourced Customer Care Services Forecast Market Size and Growth, 2024-2029, 2034F, Value ($ Billion)
5.6. Global Outsourced Customer Care Services Total Addressable Market (TAM)
6. Outsourced Customer Care Services Market Segmentation
6.1. Global Outsourced Customer Care Services Market, Segmentation by Product, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Seating Sets
  • Loungers
  • Dining Sets
  • Chairs
  • Table
  • Other Products
6.2. Global Outsourced Customer Care Services Market, Segmentation by Material Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Wood
  • Metal
  • Plastic
  • Others Material Types
6.3. Global Outsourced Customer Care Services Market, Segmentation by End-User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Residential
  • Commercial
6.4. Global Outsourced Customer Care Services Market, Sub-Segmentation of Seating Sets, by Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Sectional Seating
  • Conversation Sets
  • Sofa Sets
  • Bench Seating
6.5. Global Outsourced Customer Care Services Market, Sub-Segmentation of Loungers, by Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Reclining Loungers
  • Chaise Lounges
  • Adjustable Loungers
  • Lounge Chairs
6.6. Global Outsourced Customer Care Services Market, Sub-Segmentation of Dining Sets, by Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 4-Piece Dining Sets
  • 6-Piece Dining Sets
  • Expandable Dining Sets
  • Bar-Height Dining Sets
6.7. Global Outsourced Customer Care Services Market, Sub-Segmentation of Chairs, by Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Arm Chairs
  • Dining Chairs
  • Rocking Chairs
  • Adirondack Chairs
  • Folding Chairs
6.8. Global Outsourced Customer Care Services Market, Sub-Segmentation of Table, by Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Coffee Tables
  • Side Tables
  • Dining Tables
  • Console Tables
  • Bistro Tables
6.9. Global Outsourced Customer Care Services Market, Sub-Segmentation of Other Products, by Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Outdoor Storage Solutions
  • Outdoor Umbrellas
  • Fire Pits and Heaters
  • Outdoor Cushions and Pillows
  • Gazebos and Pergolas
7. Outsourced Customer Care Services Market Regional and Country Analysis
7.1. Global Outsourced Customer Care Services Market, Split by Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
7.2. Global Outsourced Customer Care Services Market, Split by Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
8. Asia-Pacific Outsourced Customer Care Services Market
8.1. Asia-Pacific Outsourced Customer Care Services Market Overview
  • Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
8.2. Asia-Pacific Outsourced Customer Care Services Market, Segmentation by Product, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
8.3. Asia-Pacific Outsourced Customer Care Services Market, Segmentation by Material Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
8.4. Asia-Pacific Outsourced Customer Care Services Market, Segmentation by End-User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
9. China Outsourced Customer Care Services Market
9.1. China Outsourced Customer Care Services Market Overview
9.2. China Outsourced Customer Care Services Market, Segmentation by Product, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
9.3. China Outsourced Customer Care Services Market, Segmentation by Material Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
9.4. China Outsourced Customer Care Services Market, Segmentation by End-User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
10. India Outsourced Customer Care Services Market
10.1. India Outsourced Customer Care Services Market, Segmentation by Product, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
10.2. India Outsourced Customer Care Services Market, Segmentation by Material Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
10.3. India Outsourced Customer Care Services Market, Segmentation by End-User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
11. Japan Outsourced Customer Care Services Market
11.1. Japan Outsourced Customer Care Services Market Overview
11.2. Japan Outsourced Customer Care Services Market, Segmentation by Product, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
11.3. Japan Outsourced Customer Care Services Market, Segmentation by Material Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
11.4. Japan Outsourced Customer Care Services Market, Segmentation by End-User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
12. Australia Outsourced Customer Care Services Market
12.1. Australia Outsourced Customer Care Services Market, Segmentation by Product, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
12.2. Australia Outsourced Customer Care Services Market, Segmentation by Material Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
12.3. Australia Outsourced Customer Care Services Market, Segmentation by End-User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
13. Indonesia Outsourced Customer Care Services Market
13.1. Indonesia Outsourced Customer Care Services Market, Segmentation by Product, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
13.2. Indonesia Outsourced Customer Care Services Market, Segmentation by Material Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
13.3. Indonesia Outsourced Customer Care Services Market, Segmentation by End-User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
14. South Korea Outsourced Customer Care Services Market
14.1. South Korea Outsourced Customer Care Services Market Overview
14.2. South Korea Outsourced Customer Care Services Market, Segmentation by Product, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
14.3. South Korea Outsourced Customer Care Services Market, Segmentation by Material Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
14.4. South Korea Outsourced Customer Care Services Market, Segmentation by End-User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
15. Western Europe Outsourced Customer Care Services Market
15.1. Western Europe Outsourced Customer Care Services Market Overview
15.2. Western Europe Outsourced Customer Care Services Market, Segmentation by Product, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
15.3. Western Europe Outsourced Customer Care Services Market, Segmentation by Material Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
15.4. Western Europe Outsourced Customer Care Services Market, Segmentation by End-User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
16. UK Outsourced Customer Care Services Market
16.1. UK Outsourced Customer Care Services Market, Segmentation by Product, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
16.2. UK Outsourced Customer Care Services Market, Segmentation by Material Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
16.3. UK Outsourced Customer Care Services Market, Segmentation by End-User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
17. Germany Outsourced Customer Care Services Market
17.1. Germany Outsourced Customer Care Services Market, Segmentation by Product, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
17.2. Germany Outsourced Customer Care Services Market, Segmentation by Material Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
17.3. Germany Outsourced Customer Care Services Market, Segmentation by End-User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
18. France Outsourced Customer Care Services Market
18.1. France Outsourced Customer Care Services Market, Segmentation by Product, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
18.2. France Outsourced Customer Care Services Market, Segmentation by Material Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
18.3. France Outsourced Customer Care Services Market, Segmentation by End-User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
19. Italy Outsourced Customer Care Services Market
19.1. Italy Outsourced Customer Care Services Market, Segmentation by Product, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
19.2. Italy Outsourced Customer Care Services Market, Segmentation by Material Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
19.3. Italy Outsourced Customer Care Services Market, Segmentation by End-User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
20. Spain Outsourced Customer Care Services Market
20.1. Spain Outsourced Customer Care Services Market, Segmentation by Product, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
20.2. Spain Outsourced Customer Care Services Market, Segmentation by Material Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
20.3. Spain Outsourced Customer Care Services Market, Segmentation by End-User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
21. Eastern Europe Outsourced Customer Care Services Market
21.1. Eastern Europe Outsourced Customer Care Services Market Overview
21.2. Eastern Europe Outsourced Customer Care Services Market, Segmentation by Product, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
21.3. Eastern Europe Outsourced Customer Care Services Market, Segmentation by Material Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
21.4. Eastern Europe Outsourced Customer Care Services Market, Segmentation by End-User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
22. Russia Outsourced Customer Care Services Market
22.1. Russia Outsourced Customer Care Services Market, Segmentation by Product, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
22.2. Russia Outsourced Customer Care Services Market, Segmentation by Material Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
22.3. Russia Outsourced Customer Care Services Market, Segmentation by End-User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
23. North America Outsourced Customer Care Services Market
23.1. North America Outsourced Customer Care Services Market Overview
23.2. North America Outsourced Customer Care Services Market, Segmentation by Product, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
23.3. North America Outsourced Customer Care Services Market, Segmentation by Material Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
23.4. North America Outsourced Customer Care Services Market, Segmentation by End-User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
24. USA Outsourced Customer Care Services Market
24.1. USA Outsourced Customer Care Services Market Overview
24.2. USA Outsourced Customer Care Services Market, Segmentation by Product, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
24.3. USA Outsourced Customer Care Services Market, Segmentation by Material Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
24.4. USA Outsourced Customer Care Services Market, Segmentation by End-User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
25. Canada Outsourced Customer Care Services Market
25.1. Canada Outsourced Customer Care Services Market Overview
25.2. Canada Outsourced Customer Care Services Market, Segmentation by Product, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
25.3. Canada Outsourced Customer Care Services Market, Segmentation by Material Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
25.4. Canada Outsourced Customer Care Services Market, Segmentation by End-User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
26. South America Outsourced Customer Care Services Market
26.1. South America Outsourced Customer Care Services Market Overview
26.2. South America Outsourced Customer Care Services Market, Segmentation by Product, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
26.3. South America Outsourced Customer Care Services Market, Segmentation by Material Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
26.4. South America Outsourced Customer Care Services Market, Segmentation by End-User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
27. Brazil Outsourced Customer Care Services Market
27.1. Brazil Outsourced Customer Care Services Market, Segmentation by Product, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
27.2. Brazil Outsourced Customer Care Services Market, Segmentation by Material Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
27.3. Brazil Outsourced Customer Care Services Market, Segmentation by End-User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
28. Middle East Outsourced Customer Care Services Market
28.1. Middle East Outsourced Customer Care Services Market Overview
28.2. Middle East Outsourced Customer Care Services Market, Segmentation by Product, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
28.3. Middle East Outsourced Customer Care Services Market, Segmentation by Material Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
28.4. Middle East Outsourced Customer Care Services Market, Segmentation by End-User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
29. Africa Outsourced Customer Care Services Market
29.1. Africa Outsourced Customer Care Services Market Overview
29.2. Africa Outsourced Customer Care Services Market, Segmentation by Product, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
29.3. Africa Outsourced Customer Care Services Market, Segmentation by Material Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
29.4. Africa Outsourced Customer Care Services Market, Segmentation by End-User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
30. Outsourced Customer Care Services Market Competitive Landscape and Company Profiles
30.1. Outsourced Customer Care Services Market Competitive Landscape
30.2. Outsourced Customer Care Services Market Company Profiles
30.2.1. the Home Depot Inc Overview, Products and Services, Strategy and Financial Analysis
30.2.2. Steelcase Inc Overview, Products and Services, Strategy and Financial Analysis
30.2.3. Woodard LLC Overview, Products and Services, Strategy and Financial Analysis
30.2.4. La-Z-Boy Inc Overview, Products and Services, Strategy and Financial Analysis
30.2.5. Skyline Design Overview, Products and Services, Strategy and Financial Analysis
31. Outsourced Customer Care Services Market Other Major and Innovative Companies
31.1. Keter Plastic Ltd
31.2. Haworth Inc
31.3. Trex Company
31.4. Kimball International Inc
31.5. Century Furniture LLC
31.6. Dedon GmbH
31.7. Brown Jordan International
31.8. Tropitone Furniture Co
31.9. Summer Classics
31.10. Ebel Inc
31.11. Tuuci
31.12. Winston Furniture Company
31.13. Hauser Industries
31.14. Alfresco Home
31.15. Castelle Furniture Co Inc
32. Global Outsourced Customer Care Services Market Competitive Benchmarking and Dashboard33. Key Mergers and Acquisitions in the Outsourced Customer Care Services Market34. Recent Developments in the Outsourced Customer Care Services Market
35. Outsourced Customer Care Services Market High Potential Countries, Segments and Strategies
35.1 Outsourced Customer Care Services Market in 2029 - Countries Offering Most New Opportunities
35.2 Outsourced Customer Care Services Market in 2029 - Segments Offering Most New Opportunities
35.3 Outsourced Customer Care Services Market in 2029 - Growth Strategies
35.3.1 Market Trend-based Strategies
35.3.2 Competitor Strategies
36. Appendix
36.1. Abbreviations
36.2. Currencies
36.3. Historic and Forecast Inflation Rates
36.4. Research Inquiries
36.5. About the Analyst
36.6. Copyright and Disclaimer

Executive Summary

Outsourced Customer Care Services Global Market Report 2025 provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on outsourced customer care services market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase:

  • Gain a truly global perspective with the most comprehensive report available on this market covering 15 geographies.
  • Assess the impact of key macro factors such as conflict, pandemic and recovery, inflation and interest rate environment and the 2nd Trump presidency.
  • Create regional and country strategies on the basis of local data and analysis.
  • Identify growth segments for investment.
  • Outperform competitors using forecast data and the drivers and trends shaping the market.
  • Understand customers based on the latest market shares.
  • Benchmark performance against key competitors.
  • Suitable for supporting your internal and external presentations with reliable high quality data and analysis
  • Report will be updated with the latest data and delivered to you along with an Excel data sheet for easy data extraction and analysis.
  • All data from the report will also be delivered in an excel dashboard format.

Description

Where is the largest and fastest growing market for outsourced customer care services? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The outsourced customer care services market global report answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography.
  • The market characteristics section of the report defines and explains the market.
  • The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
  • The forecasts are made after considering the major factors currently impacting the market. These include:
  • The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.
  • Market segmentations break down the market into sub markets.
  • The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
  • The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
  • The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.

Scope

Markets Covered:

1) By Type: CRM Technology Hosting; Fulfillment Or Logistics; Customer Interaction
2) By Application: Pharma And Healthcare; Food And Beverages; Chemical And Material; Construction; Logistics; Other Applications
3) By End-User: Small And Medium Enterprises (SMEs); Large Enterprises

Subsegments:

1) By CRM Technology Hosting: Cloud-Based CRM Hosting; On-Premise CRM Hosting
2) By Fulfillment Or Logistics: Order Processing And Tracking; Inventory Management; Shipping And Delivery Services
3) By Customer Interaction: Voice-Based Support; Email And Chat Support; Social Media Support; Self-Service And Automated Support

Key Companies Mentioned: Accenture plc; Tata Consultancy Services Limited; Capgemini SE; NTT DATA Corporation; Cognizant

Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain

Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa

Time Series: Five years historic and ten years forecast.

Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita.

Data Segmentation: Country and regional historic and forecast data, market share of competitors, market segments.

Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.

Delivery Format: PDF, Word and Excel Data Dashboard.

Companies Mentioned

Some of the major companies featured in this Outsourced Customer Care Services market report include:
  • Accenture plc
  • Tata Consultancy Services Limited
  • Capgemini SE
  • NTT DATA Corporation
  • Cognizant
  • Infosys Limited
  • iQor
  • HCL Technologies Limited
  • Wipro Limited
  • Teleperformance SE
  • Tech Mahindra
  • Arvato
  • Serco Group plc
  • Genpact
  • Capita
  • Alorica
  • EXL Service
  • Hinduja Global Solutions Ltd
  • Atento
  • Sitel Group
  • Sykes Enterprises Inc
  • Transcom WorldWide AB
  • Sutherland Global Services
  • TeleTech
  • VXI Global Solutions LLC
  • Intelenet Global Services
  • Stream Global Services

Table Information