The Europe Chatbots Market is expected to witness market growth of 23.7% CAGR during the forecast period (2024-2031).
The Germany market dominated the Europe Chatbots Market by country in 2023, and is expected to continue to be a dominant market till 2031; thereby, achieving a market value of $2.01 billion by 2031. The UK market is exhibiting a CAGR of 22.8% during 2024-2031. Additionally, the France market is expected to experience a CAGR of 24.6% during 2024-2031.
In addition, they are crucial in personalizing shopping experiences and boosting retail sales. Retailers use them to guide customers through product catalogs, offer personalized recommendations based on previous purchases or browsing history, and process transactions. Additionally, they can handle post-purchase support, such as order tracking, returns, and refunds.
The healthcare industry increasingly adopts them to streamline appointment scheduling, patient reminders, and symptom checking. Virtual health assistants powered by AI are helping healthcare providers reduce wait times and optimize patient management. These chatbots can offer basic health advice, remind patients about medications, and provide mental health support, offering more accessible care options.
The growing adoption of artificial intelligence (AI) technologies across Europe, as Eurostat indicates, has significant implications for expanding this market in the region. With 8% of EU enterprises using AI technologies in 2023 and 30.4% of large enterprises leveraging AI, the trend is clear: businesses across various sectors increasingly invest in AI to enhance efficiency, improve customer engagement, and drive innovation. In particular, the information and communication sector stands out as the leading adopter of AI, a trend directly influencing the growth of AI-driven solutions such as chatbots. In conclusion, the increasing use of AI technologies in Europe, particularly among large enterprises and the information and communication sector, is a key factor driving the market growth in the region.
The Germany market dominated the Europe Chatbots Market by country in 2023, and is expected to continue to be a dominant market till 2031; thereby, achieving a market value of $2.01 billion by 2031. The UK market is exhibiting a CAGR of 22.8% during 2024-2031. Additionally, the France market is expected to experience a CAGR of 24.6% during 2024-2031.
In addition, they are crucial in personalizing shopping experiences and boosting retail sales. Retailers use them to guide customers through product catalogs, offer personalized recommendations based on previous purchases or browsing history, and process transactions. Additionally, they can handle post-purchase support, such as order tracking, returns, and refunds.
The healthcare industry increasingly adopts them to streamline appointment scheduling, patient reminders, and symptom checking. Virtual health assistants powered by AI are helping healthcare providers reduce wait times and optimize patient management. These chatbots can offer basic health advice, remind patients about medications, and provide mental health support, offering more accessible care options.
The growing adoption of artificial intelligence (AI) technologies across Europe, as Eurostat indicates, has significant implications for expanding this market in the region. With 8% of EU enterprises using AI technologies in 2023 and 30.4% of large enterprises leveraging AI, the trend is clear: businesses across various sectors increasingly invest in AI to enhance efficiency, improve customer engagement, and drive innovation. In particular, the information and communication sector stands out as the leading adopter of AI, a trend directly influencing the growth of AI-driven solutions such as chatbots. In conclusion, the increasing use of AI technologies in Europe, particularly among large enterprises and the information and communication sector, is a key factor driving the market growth in the region.
List of Key Companies Profiled
- Baidu, Inc.
- ServiceNow, Inc.
- Botsify
- Amazon Web Services, Inc. (Amazon.com, Inc.)
- HubSpot, Inc.
- Oracle Corporation
- Google LLC (Alphabet Inc.)
- IBM Corporation
- Microsoft Corporation
- Salesforce, Inc.
Market Report Segmentation
By Offering
- Solution
- Standalone
- Web-based
- Messaging-based
- Other Solution Type
- Services
- Professional Services
- Managed Services
By Bot Communication
- Text
- Audio/Voice
- Video
By Channel Integration
- Mobile Apps
- Email & Website
- Messaging Apps
- Telephone/ IVR
By Type
- Menu-based
- Linguistic-based
- Keyword Recognition-based
- Contextual
- Hybrid & Voicebots
By Business Function
- Contact Centers
- Sales & Marketing
- Information Technology Service Management (ITSM)
- Finance & Accounting
- HR
- Operations & Supply Chain
By Vertical
- Retail & eCommerce
- BFSI
- Communication
- Utilities
- Healthcare
- Travel & Hospitality
- Government
- Education
- Other Vertical
By Country
- Germany
- UK
- France
- Russia
- Spain
- Italy
- Rest of Europe
Table of Contents
Chapter 1. Market Scope & Methodology
Chapter 2. Market at a Glance
Chapter 3. Market Overview
Chapter 4. Competition Analysis - Global
Chapter 5. Europe Chatbots Market by Offering
Chapter 6. Europe Chatbots Market by Bot Communication
Chapter 7. Europe Chatbots Market by Channel Integration
Chapter 8. Europe Chatbots Market by Type
Chapter 9. Europe Chatbots Market by Business Function
Chapter 10. Europe Chatbots Market by Vertical
Chapter 11. Europe Chatbots Market by Country
Chapter 12. Company Profiles
Companies Mentioned
- Baidu, Inc.
- ServiceNow, Inc.
- Botsify
- Amazon Web Services, Inc. (Amazon.com, Inc.)
- HubSpot, Inc.
- Oracle Corporation
- Google LLC (Alphabet Inc.)
- IBM Corporation
- Microsoft Corporation
- Salesforce, Inc.
Methodology
LOADING...
