The Europe IT Service Management (ITSM) Market would witness market growth of 12.9% CAGR during the forecast period (2023-2030).
Self-service portals enable end-users to resolve common issues and access relevant information independently. ITSM integrates self-service capabilities, empowering users to find solutions, reducing the workload on IT support teams, and enhancing overall user satisfaction. ITSM encourages collaboration between different departments within an organization. ITSM platforms integrate with collaborative tools, breaking down silos and increasing a culture of shared responsibility for service delivery. ITSM plays a crucial role in business continuity and disaster recovery planning. ITSM helps organizations develop and implement plans to ensure the resilience of IT services in the face of unforeseen disruptions, minimizing the impact on business operations.
AI and ML are increasingly integrated into ITSM platforms to automate routine tasks, predict issues, and analyze vast amounts of data. Automation streamlines IT processes, accelerates incident resolution, and empowers teams to focus on more complex challenges, enhancing overall operational efficiency. The trend towards self-service portals and automation allows end-users to resolve common issues and access information independently. This trend reduces the workload on IT support teams, improves user satisfaction, and accelerates issue resolution through user empowerment and automation.
The continued growth of e-commerce in France necessitates robust ITSM solutions to manage online retail operations effectively. With the increasing volume of customer data, ensuring data security and compliance is crucial in France. ITSM supports retailers in managing multi-channel retail operations, including online platforms, brick-and-mortar stores, and mobile applications in France. The retail & consumer goods sector is increasingly adopting IoT devices and smart technologies in France. ITSM facilitates integrating and managing these technologies, enhancing operational efficiency, and enabling innovative retail experiences in France. Thus, all these factors will uplift the regional market’s expansion in the coming years.
The Germany market dominated the Europe IT Service Management (ITSM) Market by Country in 2022, and would continue to be a dominant market till 2030; thereby, achieving a market value of $1,552.9 million by 2030. The UK market is registering a CAGR of 11.9% during (2023 - 2030). Additionally, The France market would showcase a CAGR of 13.8% during (2023 - 2030).
Based on Organization Size, the market is segmented into Large Enterprises and Small & Medium-sized Enterprise. Based on Deployment Type, the market is segmented into Cloud and On-premise. Based on Offering, the market is segmented into Solution (Operations & Performance Management, Configuration & Change Management, Service Portfolio Management, Service Desk Software and Dashboarding, Reporting & Analytics) and Services. Based on Vertical, the market is segmented into BFSI, Government & Public Sector, Energy & Utilities, IT & Telecom, Media & Entertainment, Manufacturing, Retail & Consumer Goods and Healthcare & Lifesciences. Based on countries, the market is segmented into Germany, UK, France, Russia, Spain, Italy, and Rest of Europe.
Self-service portals enable end-users to resolve common issues and access relevant information independently. ITSM integrates self-service capabilities, empowering users to find solutions, reducing the workload on IT support teams, and enhancing overall user satisfaction. ITSM encourages collaboration between different departments within an organization. ITSM platforms integrate with collaborative tools, breaking down silos and increasing a culture of shared responsibility for service delivery. ITSM plays a crucial role in business continuity and disaster recovery planning. ITSM helps organizations develop and implement plans to ensure the resilience of IT services in the face of unforeseen disruptions, minimizing the impact on business operations.
AI and ML are increasingly integrated into ITSM platforms to automate routine tasks, predict issues, and analyze vast amounts of data. Automation streamlines IT processes, accelerates incident resolution, and empowers teams to focus on more complex challenges, enhancing overall operational efficiency. The trend towards self-service portals and automation allows end-users to resolve common issues and access information independently. This trend reduces the workload on IT support teams, improves user satisfaction, and accelerates issue resolution through user empowerment and automation.
The continued growth of e-commerce in France necessitates robust ITSM solutions to manage online retail operations effectively. With the increasing volume of customer data, ensuring data security and compliance is crucial in France. ITSM supports retailers in managing multi-channel retail operations, including online platforms, brick-and-mortar stores, and mobile applications in France. The retail & consumer goods sector is increasingly adopting IoT devices and smart technologies in France. ITSM facilitates integrating and managing these technologies, enhancing operational efficiency, and enabling innovative retail experiences in France. Thus, all these factors will uplift the regional market’s expansion in the coming years.
The Germany market dominated the Europe IT Service Management (ITSM) Market by Country in 2022, and would continue to be a dominant market till 2030; thereby, achieving a market value of $1,552.9 million by 2030. The UK market is registering a CAGR of 11.9% during (2023 - 2030). Additionally, The France market would showcase a CAGR of 13.8% during (2023 - 2030).
Based on Organization Size, the market is segmented into Large Enterprises and Small & Medium-sized Enterprise. Based on Deployment Type, the market is segmented into Cloud and On-premise. Based on Offering, the market is segmented into Solution (Operations & Performance Management, Configuration & Change Management, Service Portfolio Management, Service Desk Software and Dashboarding, Reporting & Analytics) and Services. Based on Vertical, the market is segmented into BFSI, Government & Public Sector, Energy & Utilities, IT & Telecom, Media & Entertainment, Manufacturing, Retail & Consumer Goods and Healthcare & Lifesciences. Based on countries, the market is segmented into Germany, UK, France, Russia, Spain, Italy, and Rest of Europe.
List of Key Companies Profiled
- Microsoft Corporation
- IBM Corporation
- Open Text Corporation
- ServiceNow, Inc.
- BMC Software, Inc. (KKR & Co., Inc.)
- Broadcom, Inc.
- Hewlett Packard enterprise Company
- Atlassian Corporation PLC
- Zendesk, Inc.
- Ivanti, Inc. (Clearlake Capital Group, L.P.)
Market Report Segmentation
By Organization Size- Large Enterprises
- Small & Medium-sized Enterprise
- Cloud
- On-premise
- Solution
- Operations & Performance Management
- Configuration & Change Management
- Service Portfolio Management
- Service Desk Software
- Dashboarding, Reporting & Analytics
- Services
- BFSI
- Government & Public Sector
- Energy & Utilities
- IT & Telecom
- Media & Entertainment
- Manufacturing
- Retail & Consumer Goods
- Healthcare & Lifesciences
- Germany
- UK
- France
- Russia
- Spain
- Italy
- Rest of Europe
Table of Contents
Chapter 1. Market Scope & Methodology
Chapter 2. Market at a Glance
Chapter 3. Market Overview
Chapter 4. Competition Analysis - Global
Chapter 5. Europe IT Service Management (ITSM) Market by Organization Size
Chapter 6. Europe IT Service Management (ITSM) Market by Deployment Type
Chapter 7. Europe IT Service Management (ITSM) Market by Offering
Chapter 8. Europe IT Service Management (ITSM) Market by Vertical
Chapter 9. Europe IT Service Management (ITSM) Market by Country
Chapter 10. Company Profiles
Companies Mentioned
- Microsoft Corporation
- IBM Corporation
- Open Text Corporation
- ServiceNow, Inc.
- BMC Software, Inc. (KKR & Co., Inc.)
- Broadcom, Inc.
- Hewlett Packard enterprise Company
- Atlassian Corporation PLC
- Zendesk, Inc.
- Ivanti, Inc. (Clearlake Capital Group, L.P.)
Methodology
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