Europe Speech Analytics Market Size, Share & Trends Analysis Report By Deployment Type, By Component, By Application, By Enterprises Size, By Vertical, By Country and Growth Forecast, 2024 - 2031

The Europe Speech Analytics Market is expected to witness market growth of 15.1% CAGR during the forecast period (2024-2031).

The Germany market dominated the Europe Speech Analytics Market by country in 2023, and is expected to continue to be a dominant market till 2031; thereby, achieving a market value of $534.6 million by 2031. The UK market is registering a CAGR of 14.1% during 2024-2031. Additionally, the France market would witness a CAGR of 16% during 2024-2031.



The growing importance of customer experience management (CXM) has significantly contributed to expanding the speech analytics market. As consumers demand faster resolutions, personalized interactions, and empathetic service, businesses are turning to speech analytics to meet these expectations. By analyzing voice interactions, companies can identify the root causes of dissatisfaction, whether related to product quality, service delays, or agent behavior. The demand for real-time analytics has been a key driver of innovation within the speech analytics market. Traditional approaches focused on analyzing recorded calls post-interaction, which, while valuable, often delayed actionable insights. Real-time speech analytics has bridged this gap by enabling businesses to act during live interactions. In industries such as healthcare, this capability has profound implications.

The versatility of speech analytics extends beyond compliance and customer service, influencing product development, marketing strategies, and sales processes. Businesses can identify unmet needs and emerging trends by analyzing customer feedback captured in voice interactions. A consumer electronics company, for instance, might discover through speech analytics that many customers are dissatisfied with the durability of a particular product line. This insight could inform design improvements for future models, aligning product development with customer expectations. In marketing, speech analytics can reveal the effectiveness of promotional campaigns by analyzing customer inquiries and sentiments related to advertised offers. These insights empower marketers to enhance their strategies, thereby assuring increased engagement and conversion rates.

The travel and hospitality industry in Italy is a major driver of speech analytics adoption, given the country’s reliance on tourism and the demand for exceptional guest experiences. Hotels and travel agencies like NH Hotel Group and Alitalia use speech analytics to analyze guest feedback, improve service quality, and personalize travel experiences. Regional trends like the rise of sustainable tourism and increased use of multilingual guest services fuel demand for speech analytics to cater to international tourists. Government initiatives such as Piano Nazionale Turismo Digitale (Digital Tourism National Plan), which supports the integration of digital tools in the tourism sector, provide further impetus to the growth of speech analytics in this industry. Thus, these nations contribute to Europe’s position as a leader in speech analytics innovation and adoption.

List of Key Companies Profiled

• Speechmatics Ltd.
• Almawave S.p.A. (Almaviva S.p.A)
• CallMiner, Inc.
• Qualtrics, LLC (Silver Lake Technology Management, L.L.C.)
• Genesys Cloud Services, Inc.
• Hewlett Packard Enterprise Company
• NICE Ltd.
• Microsoft Corporation
• Verint Systems Inc.
• Amazon Web Services, Inc. (Amazon.com, Inc.)

Market Report Segmentation

By Deployment Type

• On-premise
• Cloud

By Component

• Solution
• Services
• Professional Services
• Managed Services

By Application

• Customer Experience Management
• Agent Performance Monitoring
• Sales Performance Management
• Call Monitoring & Competitive Intelligence
• Other Application

By Enterprises Size

• Large Enterprises
• Small & Medium Enterprises

By Vertical

• BFSI
• Telecom & IT
• Media & Entertainment
• Healthcare
• Retail
• Government
• Travel & Hospitality
• Other Vertical

By Country

• Germany
• UK
• France
• Russia
• Spain
• Italy
• Rest of Europe