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Generative AI in Customer Services Market Report 2025

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    Report

  • 200 Pages
  • March 2025
  • Region: Global
  • The Business Research Company
  • ID: 5972821
This report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography.

The generative AI in customer services market size has grown exponentially in recent years. It will grow from $0.51 billion in 2024 to $0.66 billion in 2025 at a compound annual growth rate (CAGR) of 28.2%. The growth in the historic period can be attributed to emergence of chatbots, advancements in natural language processing, rising volume of customer data, and focus on customer experience.

The generative AI in customer services market size is expected to see exponential growth in the next few years. It will grow to $1.76 billion in 2029 at a compound annual growth rate (CAGR) of 27.9%. The growth in the forecast period can be attributed to integration with IoT devices, expansion of multilingual support, emphasis on ethical AI, augmented reality (AR) integration, focus on emotional intelligence. Major trends in the forecast period include expansion of AI-powered recommendations, rise of AI-powered virtual assistants, increased focus on emotional engagement, integration with social media platforms, and adoption of AI-powered sentiment analysis.

The growing use of AI in customer services within the travel and hospitality sector is expected to drive the expansion of generative AI in the customer services market. The travel and hospitality sector includes businesses and services related to travel, tourism, lodging, dining, entertainment, and recreation. AI is transforming customer services in the travel and tourism industry by offering personalized, efficient, and easily accessible assistance to travelers, thereby enhancing their experience and fostering business growth for travel companies. For example, in August 2024, Wifi Talents, a Germany-based recruitment and staffing agency specializing in sourcing remote global talent, highlighted that AI is becoming a key player in the hotel industry, with 85% of customer interactions anticipated to be handled by AI chatbots by 2025. The global market for AI in this sector is projected to reach $1.8 billion by 2023. Thus, the increasing use of AI in customer services within the travel and hospitality industry is driving the growth of generative AI in the customer services market.

Leading enterprises in the generative AI customer services market are focusing on pioneering automation technologies to transform customer interactions and streamline service operations. These innovations promote enhanced responsiveness, personalization, and operational efficiency by automatically generating tailored responses, utilizing predictive analytics, and facilitating intelligent decision-making processes. For example, in April 2023, Ada, a customer service automation company based in the US, introduced a generative AI-driven customer service suite designed to improve customer experiences by providing personalized and intuitive interactions through various channels, including messaging and voice.

In June 2023, Ramp, a finance automation platform provider in the US, acquired Cohere.io, an AI-powered customer support platform company, for an undisclosed sum. This acquisition aims to bolster Ramp's automation capabilities, particularly by leveraging large language models to automate a substantial volume of customer support ticket responses, enhancing overall service efficiency.

Major companies operating in the generative ai in customer services market are Amazon.com Inc., Alphabet Inc., Microsoft Corporation, International Business Machines Corporation, Oracle Corporation, SAP SE, salesforce.com inc., Twilio Inc., Nuance Communications Inc., Zendesk Inc., Verint Systems Inc., LivePerson Inc., Intercom Inc., Adastra Corporation, Boost.ai AS, Haptik Inc., Helpshift Inc., Rasa Technologies Inc., Cognigy Inc., DigitalGenius Corporation, SmartAction LLC, Solvvy Inc., ObserveAI Inc., Pypestream Inc., Inbenta Technologies Inc.

North America was the largest region in the generative AI in customer services market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the generative ai in customer services market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in the generative ai in customer services market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The generative AI in customer services market consists of revenues earned by entities by providing services such as automated responses, personalized recommendations, language translation, sentiment analysis, content generation, and fraud detection. The market value includes the value of related goods sold by the service provider or included within the service offering. The generative AI in customer services market also includes sales of personalization platforms, predictive analytics tools, sales enablement software, sentiment analysis tools, and dynamic pricing solutions. Values in this market are ‘factory gate’ values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

Generative AI in customer services involves artificial intelligence technologies designed to autonomously produce responses that closely mimic human interaction in addressing customer inquiries or problems. These systems leverage natural language processing and machine learning to comprehend inquiries and generate responses that are both relevant and contextually appropriate, thereby improving the efficiency and scalability of customer service functions.

The primary forms of generative AI utilized in customer services include cloud-based, on-premise, and hybrid models. Cloud-based generative AI operates on servers hosted remotely, using AI algorithms to autonomously generate responses, recommendations, or solutions to customer inquiries, thereby streamlining support operations and enhancing customer satisfaction. This technology is applied across various functionalities such as chatbots, virtual assistants, personalized recommendations, and sentiment analysis. It serves multiple sectors, including banking, financial services, and insurance (BFSI), information technology (IT) and telecommunications, travel and hospitality, healthcare, among others.

The generative AI in customer services research report is one of a series of new reports that provides generative AI in customer services market statistics, including the generative AI in customer services industry's global market size, regional shares, competitors with a generative AI in customer services market share, detailed generative AI in customer services market segments, market trends and opportunities, and any further data you may need to thrive in the generative AI in customer services industry. This generative AI in customer services market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

This product will be delivered within 3-5 business days.

Table of Contents

1. Executive Summary2. Generative AI in Customer Services Market Characteristics3. Generative AI in Customer Services Market Trends and Strategies4. Generative AI in Customer Services Market - Macro Economic Scenario Including the Impact of Interest Rates, Inflation, Geopolitics, Covid and Recovery on the Market
5. Global Generative AI in Customer Services Growth Analysis and Strategic Analysis Framework
5.1. Global Generative AI in Customer Services PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
5.2. Analysis of End Use Industries
5.3. Global Generative AI in Customer Services Market Growth Rate Analysis
5.4. Global Generative AI in Customer Services Historic Market Size and Growth, 2019-2024, Value ($ Billion)
5.5. Global Generative AI in Customer Services Forecast Market Size and Growth, 2024-2029, 2034F, Value ($ Billion)
5.6. Global Generative AI in Customer Services Total Addressable Market (TAM)
6. Generative AI in Customer Services Market Segmentation
6.1. Global Generative AI in Customer Services Market, Segmentation by Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Cloud Based
  • On Premise
  • Hybrid
6.2. Global Generative AI in Customer Services Market, Segmentation by Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Chatbot
  • Virtual Assistants
  • Personalized Recommendations
  • Sentiment Analysis
  • Other Applications
6.3. Global Generative AI in Customer Services Market, Segmentation by Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Retail
  • Banking Financial Services and Insurance (BFSI)
  • Information Technology (IT) and Telecommunications
  • Travel and Hospitality
  • Healthcare
  • Other Industries
6.4. Global Generative AI in Customer Services Market, Sub-Segmentation of Cloud-Based, by Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Public Cloud
  • Private Cloud
  • Multi-Cloud
6.5. Global Generative AI in Customer Services Market, Sub-Segmentation of on-Premise, by Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Single Enterprise Deployment
  • Multi-Enterprise Deployment
6.6. Global Generative AI in Customer Services Market, Sub-Segmentation of Hybrid, by Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Cloud-Integrated on-Premise Solutions
  • Multi-Cloud Hybrid Models
  • Cloud and on-Premise Integration Solutions
7. Generative AI in Customer Services Market Regional and Country Analysis
7.1. Global Generative AI in Customer Services Market, Split by Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
7.2. Global Generative AI in Customer Services Market, Split by Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
8. Asia-Pacific Generative AI in Customer Services Market
8.1. Asia-Pacific Generative AI in Customer Services Market Overview
  • Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
8.2. Asia-Pacific Generative AI in Customer Services Market, Segmentation by Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
8.3. Asia-Pacific Generative AI in Customer Services Market, Segmentation by Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
8.4. Asia-Pacific Generative AI in Customer Services Market, Segmentation by Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
9. China Generative AI in Customer Services Market
9.1. China Generative AI in Customer Services Market Overview
9.2. China Generative AI in Customer Services Market, Segmentation by Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
9.3. China Generative AI in Customer Services Market, Segmentation by Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
9.4. China Generative AI in Customer Services Market, Segmentation by Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
10. India Generative AI in Customer Services Market
10.1. India Generative AI in Customer Services Market, Segmentation by Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
10.2. India Generative AI in Customer Services Market, Segmentation by Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
10.3. India Generative AI in Customer Services Market, Segmentation by Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
11. Japan Generative AI in Customer Services Market
11.1. Japan Generative AI in Customer Services Market Overview
11.2. Japan Generative AI in Customer Services Market, Segmentation by Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
11.3. Japan Generative AI in Customer Services Market, Segmentation by Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
11.4. Japan Generative AI in Customer Services Market, Segmentation by Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
12. Australia Generative AI in Customer Services Market
12.1. Australia Generative AI in Customer Services Market, Segmentation by Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
12.2. Australia Generative AI in Customer Services Market, Segmentation by Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
12.3. Australia Generative AI in Customer Services Market, Segmentation by Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
13. Indonesia Generative AI in Customer Services Market
13.1. Indonesia Generative AI in Customer Services Market, Segmentation by Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
13.2. Indonesia Generative AI in Customer Services Market, Segmentation by Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
13.3. Indonesia Generative AI in Customer Services Market, Segmentation by Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
14. South Korea Generative AI in Customer Services Market
14.1. South Korea Generative AI in Customer Services Market Overview
14.2. South Korea Generative AI in Customer Services Market, Segmentation by Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
14.3. South Korea Generative AI in Customer Services Market, Segmentation by Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
14.4. South Korea Generative AI in Customer Services Market, Segmentation by Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
15. Western Europe Generative AI in Customer Services Market
15.1. Western Europe Generative AI in Customer Services Market Overview
15.2. Western Europe Generative AI in Customer Services Market, Segmentation by Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
15.3. Western Europe Generative AI in Customer Services Market, Segmentation by Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
15.4. Western Europe Generative AI in Customer Services Market, Segmentation by Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
16. UK Generative AI in Customer Services Market
16.1. UK Generative AI in Customer Services Market, Segmentation by Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
16.2. UK Generative AI in Customer Services Market, Segmentation by Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
16.3. UK Generative AI in Customer Services Market, Segmentation by Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
17. Germany Generative AI in Customer Services Market
17.1. Germany Generative AI in Customer Services Market, Segmentation by Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
17.2. Germany Generative AI in Customer Services Market, Segmentation by Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
17.3. Germany Generative AI in Customer Services Market, Segmentation by Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
18. France Generative AI in Customer Services Market
18.1. France Generative AI in Customer Services Market, Segmentation by Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
18.2. France Generative AI in Customer Services Market, Segmentation by Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
18.3. France Generative AI in Customer Services Market, Segmentation by Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
19. Italy Generative AI in Customer Services Market
19.1. Italy Generative AI in Customer Services Market, Segmentation by Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
19.2. Italy Generative AI in Customer Services Market, Segmentation by Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
19.3. Italy Generative AI in Customer Services Market, Segmentation by Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
20. Spain Generative AI in Customer Services Market
20.1. Spain Generative AI in Customer Services Market, Segmentation by Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
20.2. Spain Generative AI in Customer Services Market, Segmentation by Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
20.3. Spain Generative AI in Customer Services Market, Segmentation by Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
21. Eastern Europe Generative AI in Customer Services Market
21.1. Eastern Europe Generative AI in Customer Services Market Overview
21.2. Eastern Europe Generative AI in Customer Services Market, Segmentation by Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
21.3. Eastern Europe Generative AI in Customer Services Market, Segmentation by Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
21.4. Eastern Europe Generative AI in Customer Services Market, Segmentation by Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
22. Russia Generative AI in Customer Services Market
22.1. Russia Generative AI in Customer Services Market, Segmentation by Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
22.2. Russia Generative AI in Customer Services Market, Segmentation by Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
22.3. Russia Generative AI in Customer Services Market, Segmentation by Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
23. North America Generative AI in Customer Services Market
23.1. North America Generative AI in Customer Services Market Overview
23.2. North America Generative AI in Customer Services Market, Segmentation by Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
23.3. North America Generative AI in Customer Services Market, Segmentation by Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
23.4. North America Generative AI in Customer Services Market, Segmentation by Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
24. USA Generative AI in Customer Services Market
24.1. USA Generative AI in Customer Services Market Overview
24.2. USA Generative AI in Customer Services Market, Segmentation by Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
24.3. USA Generative AI in Customer Services Market, Segmentation by Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
24.4. USA Generative AI in Customer Services Market, Segmentation by Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
25. Canada Generative AI in Customer Services Market
25.1. Canada Generative AI in Customer Services Market Overview
25.2. Canada Generative AI in Customer Services Market, Segmentation by Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
25.3. Canada Generative AI in Customer Services Market, Segmentation by Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
25.4. Canada Generative AI in Customer Services Market, Segmentation by Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
26. South America Generative AI in Customer Services Market
26.1. South America Generative AI in Customer Services Market Overview
26.2. South America Generative AI in Customer Services Market, Segmentation by Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
26.3. South America Generative AI in Customer Services Market, Segmentation by Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
26.4. South America Generative AI in Customer Services Market, Segmentation by Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
27. Brazil Generative AI in Customer Services Market
27.1. Brazil Generative AI in Customer Services Market, Segmentation by Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
27.2. Brazil Generative AI in Customer Services Market, Segmentation by Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
27.3. Brazil Generative AI in Customer Services Market, Segmentation by Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
28. Middle East Generative AI in Customer Services Market
28.1. Middle East Generative AI in Customer Services Market Overview
28.2. Middle East Generative AI in Customer Services Market, Segmentation by Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
28.3. Middle East Generative AI in Customer Services Market, Segmentation by Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
28.4. Middle East Generative AI in Customer Services Market, Segmentation by Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
29. Africa Generative AI in Customer Services Market
29.1. Africa Generative AI in Customer Services Market Overview
29.2. Africa Generative AI in Customer Services Market, Segmentation by Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
29.3. Africa Generative AI in Customer Services Market, Segmentation by Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
29.4. Africa Generative AI in Customer Services Market, Segmentation by Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
30. Generative AI in Customer Services Market Competitive Landscape and Company Profiles
30.1. Generative AI in Customer Services Market Competitive Landscape
30.2. Generative AI in Customer Services Market Company Profiles
30.2.1. Amazon.com Inc. Overview, Products and Services, Strategy and Financial Analysis
30.2.2. Alphabet Inc. Overview, Products and Services, Strategy and Financial Analysis
30.2.3. Microsoft Corporation Overview, Products and Services, Strategy and Financial Analysis
30.2.4. International Business Machines Corporation Overview, Products and Services, Strategy and Financial Analysis
30.2.5. Oracle Corporation Overview, Products and Services, Strategy and Financial Analysis
31. Generative AI in Customer Services Market Other Major and Innovative Companies
31.1. SAP SE
31.2. salesforce.com inc.
31.3. Twilio Inc.
31.4. Nuance Communications Inc.
31.5. Zendesk Inc.
31.6. Verint Systems Inc.
31.7. LivePerson Inc.
31.8. Intercom Inc.
31.9. Adastra Corporation
31.10. Boost.ai AS
31.11. Haptik Inc.
31.12. Helpshift Inc.
31.13. Rasa Technologies Inc.
31.14. Cognigy Inc.
31.15. DigitalGenius Corporation
32. Global Generative AI in Customer Services Market Competitive Benchmarking and Dashboard33. Key Mergers and Acquisitions in the Generative AI in Customer Services Market34. Recent Developments in the Generative AI in Customer Services Market
35. Generative AI in Customer Services Market High Potential Countries, Segments and Strategies
35.1 Generative AI in Customer Services Market in 2029 - Countries Offering Most New Opportunities
35.2 Generative AI in Customer Services Market in 2029 - Segments Offering Most New Opportunities
35.3 Generative AI in Customer Services Market in 2029 - Growth Strategies
35.3.1 Market Trend-based Strategies
35.3.2 Competitor Strategies
36. Appendix
36.1. Abbreviations
36.2. Currencies
36.3. Historic and Forecast Inflation Rates
36.4. Research Inquiries
36.5. About the Analyst
36.6. Copyright and Disclaimer

Executive Summary

Generative AI In Customer Services Global Market Report 2025 provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on generative ai in customer services market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase:

  • Gain a truly global perspective with the most comprehensive report available on this market covering 15 geographies.
  • Assess the impact of key macro factors such as conflict, pandemic and recovery, inflation and interest rate environment and the 2nd Trump presidency.
  • Create regional and country strategies on the basis of local data and analysis.
  • Identify growth segments for investment.
  • Outperform competitors using forecast data and the drivers and trends shaping the market.
  • Understand customers based on the latest market shares.
  • Benchmark performance against key competitors.
  • Suitable for supporting your internal and external presentations with reliable high quality data and analysis
  • Report will be updated with the latest data and delivered to you along with an Excel data sheet for easy data extraction and analysis.
  • All data from the report will also be delivered in an excel dashboard format.

Description

Where is the largest and fastest growing market for generative ai in customer services? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The generative ai in customer services market global report answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography.
  • The market characteristics section of the report defines and explains the market.
  • The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
  • The forecasts are made after considering the major factors currently impacting the market. These include:
  • The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.
  • Market segmentations break down the market into sub markets.
  • The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
  • The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
  • The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.

Scope

Markets Covered:

1) By Deployment: Cloud Based; On Premise; Hybrid
2) By Application: Chatbot; Virtual Assistants; Personalized Recommendations; Sentiment Analysis; Other Applications
3) By Industry: Retail; Banking Financial Services And Insurance (BFSI); Information Technology (IT) And Telecommunications; Travel And Hospitality; Healthcare; Other Industries

Subsegments:

1) By Cloud-Based: Public Cloud; Private Cloud; Multi-Cloud
2) By On-Premise: Single Enterprise Deployment; Multi-Enterprise Deployment
3) By Hybrid: Cloud-Integrated On-Premise Solutions; Multi-Cloud Hybrid Models; Cloud And On-Premise Integration Solutions

Key Companies Mentioned: Amazon.com Inc.; Alphabet Inc.; Microsoft Corporation; International Business Machines Corporation; Oracle Corporation

Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain

Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa

Time Series: Five years historic and ten years forecast.

Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita.

Data Segmentation: Country and regional historic and forecast data, market share of competitors, market segments.

Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.

Delivery Format: PDF, Word and Excel Data Dashboard.

Companies Mentioned

Some of the major companies featured in this Generative AI in Customer Services market report include:
  • Amazon.com Inc.
  • Alphabet Inc.
  • Microsoft Corporation
  • International Business Machines Corporation
  • Oracle Corporation
  • SAP SE
  • salesforce.com inc.
  • Twilio Inc.
  • Nuance Communications Inc.
  • Zendesk Inc.
  • Verint Systems Inc.
  • LivePerson Inc.
  • Intercom Inc.
  • Adastra Corporation
  • Boost.ai AS
  • Haptik Inc.
  • Helpshift Inc.
  • Rasa Technologies Inc.
  • Cognigy Inc.
  • DigitalGenius Corporation
  • SmartAction LLC
  • Solvvy Inc.
  • ObserveAI Inc.
  • Pypestream Inc.
  • Inbenta Technologies Inc.

Table Information