The Latin America, Middle East and Africa Communication Platform as a Service Market would witness market growth of 29.4% CAGR during the forecast period (2022-2028).
CPaaS delivers omni-channel automated interaction solutions that integrate easily with your current business procedures and apps. Additionally, it offers meaningful information and insights about your interactions with customers, the productivity of your employees, and much more. Using automatic scheduling, pre-populated criteria from a business process, or manually depending on a special occurrence, CPaaS may give automated outbound voice and SMS alerts and notifications.
In addition, the CPaaS offers text to voice, individualised recorded audio, and even language transcription as features for outbound communications. With minimal human involvement, automated outbound messaging is a fantastic method to keep clients interested in necessary information.
Platforms that use CPaaS provide real-time analytics and reporting capabilities for tracking SMS delivery and call use information. All of this data is available on a single platform. Your team can readily discover what is working and what isn't by using actionable insights and then make the necessary modifications.
The UAE's government has increased its spending on cutting-edge technology, including artificial intelligence (AI), 5G, and machine learning (ML), which is behind the increase. The UAE government has unveiled the 'UAE Strategy for Artificial Intelligence'. It is anticipated that adopting such tactics would depend on artificial technologies for improved outcomes. For example, it will decrease accidents and operating costs in the transportation sector while minimizing chronic and deadly illnesses by identifying them in the health sector. The market is anticipated to see growth during the forecast period due to the rising usage of AI.
The Brazil market dominated the LAMEA Communication Platform as a Service Market by Country in 2021, and would continue to be a dominant market till 2028; thereby, achieving a market value of $1,070 million by 2028.The Argentina market is experiencing a CAGR of 30.1% during (2022 - 2028). Additionally, The UAE market would display a CAGR of 29.1% during (2022 - 2028).
Based on Component, the market is segmented into Solution and Services. Based on Solution Type, the market is segmented into Message, Video, Voice and Others. Based on Services Type, the market is segmented into Professional Services and Managed Services. Based on Organization Size, the market is segmented into Large Enterprises and Small & Medium Enterprises (SMEs). Based on Vertical, the market is segmented into Telecom & IT, BFSI, Retail & E-commerce, Government, Education, Manufacturing, Healthcare & Life Sciences and Others. Based on countries, the market is segmented into Brazil, Argentina, UAE, Saudi Arabia, South Africa, Nigeria, and Rest of LAMEA.
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include RingCentral, Inc, 8x8, Inc., Avaya Inc. (Avaya Holdings Corp.), Sinch AB, Twilio, Inc., Telesign (Proximus Group), Bandwidth, Inc, CM.com N.V., Vonage Holdings Corp. (Ericsson AB), and Infobip Ltd.
CPaaS delivers omni-channel automated interaction solutions that integrate easily with your current business procedures and apps. Additionally, it offers meaningful information and insights about your interactions with customers, the productivity of your employees, and much more. Using automatic scheduling, pre-populated criteria from a business process, or manually depending on a special occurrence, CPaaS may give automated outbound voice and SMS alerts and notifications.
In addition, the CPaaS offers text to voice, individualised recorded audio, and even language transcription as features for outbound communications. With minimal human involvement, automated outbound messaging is a fantastic method to keep clients interested in necessary information.
Platforms that use CPaaS provide real-time analytics and reporting capabilities for tracking SMS delivery and call use information. All of this data is available on a single platform. Your team can readily discover what is working and what isn't by using actionable insights and then make the necessary modifications.
The UAE's government has increased its spending on cutting-edge technology, including artificial intelligence (AI), 5G, and machine learning (ML), which is behind the increase. The UAE government has unveiled the 'UAE Strategy for Artificial Intelligence'. It is anticipated that adopting such tactics would depend on artificial technologies for improved outcomes. For example, it will decrease accidents and operating costs in the transportation sector while minimizing chronic and deadly illnesses by identifying them in the health sector. The market is anticipated to see growth during the forecast period due to the rising usage of AI.
The Brazil market dominated the LAMEA Communication Platform as a Service Market by Country in 2021, and would continue to be a dominant market till 2028; thereby, achieving a market value of $1,070 million by 2028.The Argentina market is experiencing a CAGR of 30.1% during (2022 - 2028). Additionally, The UAE market would display a CAGR of 29.1% during (2022 - 2028).
Based on Component, the market is segmented into Solution and Services. Based on Solution Type, the market is segmented into Message, Video, Voice and Others. Based on Services Type, the market is segmented into Professional Services and Managed Services. Based on Organization Size, the market is segmented into Large Enterprises and Small & Medium Enterprises (SMEs). Based on Vertical, the market is segmented into Telecom & IT, BFSI, Retail & E-commerce, Government, Education, Manufacturing, Healthcare & Life Sciences and Others. Based on countries, the market is segmented into Brazil, Argentina, UAE, Saudi Arabia, South Africa, Nigeria, and Rest of LAMEA.
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include RingCentral, Inc, 8x8, Inc., Avaya Inc. (Avaya Holdings Corp.), Sinch AB, Twilio, Inc., Telesign (Proximus Group), Bandwidth, Inc, CM.com N.V., Vonage Holdings Corp. (Ericsson AB), and Infobip Ltd.
Scope of the Study
Market Segments Covered in the Report:
By Component
- Solution
- Message
- Video
- Voice
- Others
- Services
- Professional Services
- Managed Services
By Organization Size
- Large Enterprises
- Small & Medium Enterprises (SMEs)
By Vertical
- Telecom & IT
- BFSI
- Retail & E-commerce
- Government
- Education
- Manufacturing
- Healthcare & Life Sciences
- Others
By Country
- Brazil
- Argentina
- UAE
- Saudi Arabia
- South Africa
- Nigeria
- Rest of LAMEA
Key Market Players
List of Companies Profiled in the Report:
- RingCentral, Inc
- 8x8, Inc
- Avaya Inc. (Avaya Holdings Corp.)
- Sinch AB
- Twilio, Inc
- Telesign (Proximus Group)
- Bandwidth, Inc
- CM.com N.V
- Vonage Holdings Corp. (Ericsson AB)
- Infobip Ltd
Unique Offerings
- Exhaustive coverage
- The highest number of market tables and figures
- Subscription-based model available
- Guaranteed best price
- Assured post sales research support with 10% customization free
Table of Contents
Chapter 1. Market Scope & Methodology1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 LAMEA Communication Platform as a Service Market, by Component
1.4.2 LAMEA Communication Platform as a Service Market, by Organization Size
1.4.3 LAMEA Communication Platform as a Service Market, by Vertical
1.4.4 LAMEA Communication Platform as a Service Market, by Country
1.5 Methodology for the research
Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.1.1 Market Composition & Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints
Chapter 3. Competition Analysis - Global
3.1 KBV Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.2.3 Acquisition and Mergers
3.2.4 Geographical Expansions
3.3 Market Share Analysis, 2021
3.4 Top Winning Strategies
3.4.1 Key Leading Strategies: Percentage Distribution (2018-2022)
3.4.2 Key Strategic Move: (Acquisition and Mergers: 2018, Oct - 2022, Jul) Leading Players
Chapter 4. LAMEA Communication Platform as a Service Market by Component
4.1 LAMEA Solution Market by Country
4.2 LAMEA Communication Platform as a Service Market by Solution Type
4.2.1 LAMEA Message Market by Country
4.2.2 LAMEA Video Market by Country
4.2.3 LAMEA Voice Market by Country
4.2.4 LAMEA Others Market by Country
4.3 LAMEA Services Market by Country
4.4 LAMEA Communication Platform as a Service Market by Services Type
4.4.1 LAMEA Professional Services Market by Country
4.4.2 LAMEA Managed Services Market by Country
Chapter 5. LAMEA Communication Platform as a Service Market by Organization Size
5.1 LAMEA Large Enterprises Market by Country
5.2 LAMEA Small & Medium Enterprises (SMEs) Market by Country
Chapter 6. LAMEA Communication Platform as a Service Market by Vertical
6.1 LAMEA Telecom & IT Market by Country
6.2 LAMEA BFSI Market by Country
6.3 LAMEA Retail & E-commerce Market by Country
6.4 LAMEA Government Market by Country
6.5 LAMEA Education Market by Country
6.6 LAMEA Manufacturing Market by Country
6.7 LAMEA Healthcare & Life Sciences Market by Country
6.8 LAMEA Others Market by Country
Chapter 7. LAMEA Communication Platform as a Service Market by Country
7.1 Brazil Communication Platform as a Service Market
7.1.1 Brazil Communication Platform as a Service Market by Component
7.1.1.1 Brazil Communication Platform as a Service Market by Solution Type
7.1.1.2 Brazil Communication Platform as a Service Market by Services Type
7.1.2 Brazil Communication Platform as a Service Market by Organization Size
7.1.3 Brazil Communication Platform as a Service Market by Vertical
7.2 Argentina Communication Platform as a Service Market
7.2.1 Argentina Communication Platform as a Service Market by Component
7.2.1.1 Argentina Communication Platform as a Service Market by Solution Type
7.2.1.2 Argentina Communication Platform as a Service Market by Services Type
7.2.2 Argentina Communication Platform as a Service Market by Organization Size
7.2.3 Argentina Communication Platform as a Service Market by Vertical
7.3 UAE Communication Platform as a Service Market
7.3.1 UAE Communication Platform as a Service Market by Component
7.3.1.1 UAE Communication Platform as a Service Market by Solution Type
7.3.1.2 UAE Communication Platform as a Service Market by Services Type
7.3.2 UAE Communication Platform as a Service Market by Organization Size
7.3.3 UAE Communication Platform as a Service Market by Vertical
7.4 Saudi Arabia Communication Platform as a Service Market
7.4.1 Saudi Arabia Communication Platform as a Service Market by Component
7.4.1.1 Saudi Arabia Communication Platform as a Service Market by Solution Type
7.4.1.2 Saudi Arabia Communication Platform as a Service Market by Services Type
7.4.2 Saudi Arabia Communication Platform as a Service Market by Organization Size
7.4.3 Saudi Arabia Communication Platform as a Service Market by Vertical
7.5 South Africa Communication Platform as a Service Market
7.5.1 South Africa Communication Platform as a Service Market by Component
7.5.1.1 South Africa Communication Platform as a Service Market by Solution Type
7.5.1.2 South Africa Communication Platform as a Service Market by Services Type
7.5.2 South Africa Communication Platform as a Service Market by Organization Size
7.5.3 South Africa Communication Platform as a Service Market by Vertical
7.6 Nigeria Communication Platform as a Service Market
7.6.1 Nigeria Communication Platform as a Service Market by Component
7.6.1.1 Nigeria Communication Platform as a Service Market by Solution Type
7.6.1.2 Nigeria Communication Platform as a Service Market by Services Type
7.6.2 Nigeria Communication Platform as a Service Market by Organization Size
7.6.3 Nigeria Communication Platform as a Service Market by Vertical
7.7 Rest of LAMEA Communication Platform as a Service Market
7.7.1 Rest of LAMEA Communication Platform as a Service Market by Component
7.7.1.1 Rest of LAMEA Communication Platform as a Service Market by Solution Type
7.7.1.2 Rest of LAMEA Communication Platform as a Service Market by Services Type
7.7.2 Rest of LAMEA Communication Platform as a Service Market by Organization Size
7.7.3 Rest of LAMEA Communication Platform as a Service Market by Vertical
Chapter 8. Company Profiles
8.1 RingCentral, Inc.
8.1.1 Company Overview
8.1.2 Financial Analysis
8.1.3 Regional Analysis
8.1.4 Research & Development Expenses
8.1.5 Recent strategies and developments:
8.1.5.1 Partnerships, Collaborations, and Agreements:
8.1.5.2 Acquisition and Mergers:
8.1.5.3 Product Launches and Product Expansions:
8.2 8x8, Inc.
8.2.1 Company Overview
8.2.2 Financial Analysis
8.2.3 Regional Analysis
8.2.4 Research & Development Expenses
8.2.5 Recent strategies and developments:
8.2.5.1 Partnerships, Collaborations, and Agreements:
8.2.5.2 Acquisition and Mergers:
8.3 Avaya Inc. (Avaya Holdings Corp.)
8.3.1 Company Overview
8.3.2 Financial Analysis
8.3.3 Segmental and Regional Analysis
8.3.4 Research & Development Expenses
8.3.5 Recent strategies and developments:
8.3.5.1 Partnerships, Collaborations, and Agreements:
8.4 Sinch AB
8.4.1 Company Overview
8.4.2 Financial Analysis
8.4.3 Segmental and Regional Analysis
8.5 Twilio, Inc.
8.5.1 Company Overview
8.5.2 Financial Analysis
8.5.3 Regional Analysis
8.5.4 Research & Development Expense
8.5.5 Recent strategies and developments:
8.5.5.1 Acquisition and Mergers:
8.6 Telesign (Proximus Group)
8.6.1 Company Overview
8.6.2 Financial Analysis
8.6.3 Segmental Analysis
8.7 Bandwidth, Inc.
8.7.1 Company Overview
8.7.2 Financial Analysis
8.7.3 Segmental and Regional Analysis
8.7.4 Research & Development Expenses
8.7.5 Recent strategies and developments:
8.7.5.1 Partnerships, Collaborations, and Agreements:
8.7.5.2 Acquisition and Mergers:
8.8 CM.com N.V.
8.8.1 Company Overview
8.8.2 Financial Analysis
8.8.3 Segmental and Regional Analysis
8.8.4 Recent strategies and developments:
8.8.4.1 Acquisition and Mergers:
8.9 Vonage Holdings Corp. (Ericsson AB)
8.9.1 Company Overview
8.9.2 Financial Analysis
8.9.3 Segmental and Regional Analysis
8.9.4 Research & Development Expenses
8.10. Infobip Ltd.
8.10.1 Company Overview
8.10.2 Recent strategies and developments:
8.10.2.1 Partnerships, Collaborations, and Agreements:
8.10.2.2 Product Launches and Product Expansions:
8.10.2.3 Acquisition and Mergers:
8.10.2.4 Geographical Expansions
Companies Mentioned
- RingCentral, Inc
- 8x8, Inc.
- Avaya Inc. (Avaya Holdings Corp.)
- Sinch AB
- Twilio, Inc.
- Telesign (Proximus Group)
- Bandwidth, Inc
- CM.com N.V.
- Vonage Holdings Corp. (Ericsson AB)
- Infobip Ltd.
Methodology
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