LAMEA Hosted PBX Market Size, Share & Trends Analysis Report BY Offering (Solution, and Services), By Application (Unified Communication & Collaboration, Mobility, Contact Center, and Others), By Enterprise, By Country and Growth Forecast, 2023 - 2030

The Latin America, Middle East and Africa Hosted PBX Market would witness market growth of 19.7% CAGR during the forecast period (2023-2030).

These PBX providers increasingly integrate their solutions with popular collaboration tools like Microsoft Teams, Slack, and Zoom. This integration enhances the overall communication experience by providing a unified voice, video, messaging, and collaboration platform. Security is a paramount concern for businesses adopting cloud-based solutions. This PBX providers strongly emphasize implementing robust security measures to protect against cyber threats, ensuring the confidentiality and integrity of communication data.

Furthermore, AI technologies are being integrated into these PBX systems to enhance functionalities such as automated call routing, chatbots for customer interactions, and sentiment analysis. These AI-driven features contribute to more efficient and personalized communication experiences. Some businesses are adopting hybrid communication models, combining elements of both hosted PBX and on-premise solutions. This hybrid approach allows for greater customization and control over certain aspects of the communication infrastructure while leveraging the benefits of cloud-based solutions.

As per the data published by the International Trade Administration in 2022, the UAE is one of the largest data center hubs in the Middle East, and more are planned. An increase of up to $1 billion in investments is anticipated through 2026. In 2019, two cloud regions were introduced by Microsoft Azure in Dubai and Abu Dhabi. Amazon Web Services declared its intention to establish a new data center region in the United Arab Emirates in 2021. The new region will have three availability zones and will open in 2022. In November 2021, Oracle announced opening its second cloud region in Abu Dhabi, following their Dubai cloud region. Government-owned entities Etisalat and G42 Cloud also have major data centers. Therefore, growing data centers in the LAMEA region will boost the demand for this PBX in the region.

The Brazil market dominated the LAMEA Hosted PBX Market by Country in 2022, and would continue to be a dominant market till 2030; thereby, achieving a market value of $711.2 million by 2030. The Argentina market is showcasing a CAGR of 20.3% during (2023 - 2030). Additionally, The UAE market would register a CAGR of 19.3% during (2023 - 2030).

Based on Offering, the market is segmented into Solution, and Services. Based on Application, the market is segmented into Unified Communication & Collaboration, Mobility, Contact Center, and Others. Based on Enterprise, the market is segmented into BFSI, Retail & Ecommerce, IT & Telecom, Healthcare & Lifesciences, Manufacturing, Travel & Hospitality, Government & Public Sector, Education, and Others. Based on countries, the market is segmented into Brazil, Argentina, UAE, Saudi Arabia, South Africa, Nigeria, and Rest of LAMEA.

List of Key Companies Profiled

• Verizon Communications, Inc.
• Cisco Systems Inc.
• AT & T, Inc.
• Comcast Corporation
• RingCentral, Inc
• 8x8, Inc.
• Lumen Technologies, Inc.
• Mitel Networks Corporation (Searchlight Capital Partners, L.P. )
• BT Group plc
• CloudTalk, s.r.o.

Market Report Segmentation

By Offering

• Solution
• Services

By Application

• Unified Communication & Collaboration
• Mobility
• Contact Center
• Others

By Enterprise

• BFSI
• Retail & Ecommerce
• IT & Telecom
• Healthcare & Lifesciences
• Manufacturing
• Travel & Hospitality
• Government & Public Sector
• Education
• Others

By Country

• Brazil
• Argentina
• UAE
• Saudi Arabia
• South Africa
• Nigeria
• Rest of LAMEA