The Latin America, Middle East and Africa IT Service Management (ITSM) Market would witness market growth of 15.9% CAGR during the forecast period (2023-2030).
Integrating ITSM and DevOps emphasizes collaboration between development and IT operations teams. This integration accelerates the delivery of high-quality software and services, promoting a more agile and responsive organizational culture. ITSM solutions are increasingly focusing on enhancing the overall user experience. User-centric design improves user satisfaction, encourages adoption of ITSM practices, and fosters a positive perception of IT services within the organization. Organizations are moving away from rigid adherence to ITIL frameworks, opting for more hybrid and adaptable approaches. Hybrid approaches allow organizations to tailor ITSM practices to their needs, fostering flexibility and responsiveness.
There is a growing emphasis on measuring and demonstrating the business value of IT services. ITSM is evolving to align with business objectives, with metrics such as Return on Investment (ROI) and customer satisfaction becoming key indicators of success. Agile methodologies are being integrated into ITSM for continuous improvement and iterative development. Agile practices enable organizations to adapt ITSM processes based on real-time feedback, fostering a culture of continuous improvement. Security is becoming integral to ITSM practices, focusing on integrated security measures. ITSM platforms are incorporating robust security features to protect against cyber threats, ensuring the integrity and confidentiality of IT services.
The media and entertainment landscape in Brazil is undergoing digital transformation. ITSM supports managing and maintaining content distribution platforms in Brazil, including streaming services, on-demand platforms, and digital broadcasting. With the rise of streaming services, ITSM helps integrate and manage streaming technologies in Brazil. ITSM supports the implementation of content monetization strategies, including subscription models, pay-per-view, and digital storefronts in Brazil. According to the ITA, the Brazilian media and entertainment industry reached $2.7 billion in 2019. Thus, due to these aspects, the market will expand across the LAMEA region in upcoming years.
The Brazil market dominated the LAMEA IT Service Management (ITSM) Market by Country in 2022, and would continue to be a dominant market till 2030; thereby, achieving a market value of $504.9 million by 2030. The Argentina market is showcasing a CAGR of 16.6% during (2023 - 2030). Additionally, The UAE market would register a CAGR of 15.6% during (2023 - 2030).
Based on Organization Size, the market is segmented into Large Enterprises and Small & Medium-sized Enterprise. Based on Deployment Type, the market is segmented into Cloud and On-premise. Based on Offering, the market is segmented into Solution (Operations & Performance Management, Configuration & Change Management, Service Portfolio Management, Service Desk Software and Dashboarding, Reporting & Analytics) and Services. Based on Vertical, the market is segmented into BFSI, Government & Public Sector, Energy & Utilities, IT & Telecom, Media & Entertainment, Manufacturing, Retail & Consumer Goods and Healthcare & Lifesciences. Based on countries, the market is segmented into Brazil, Argentina, UAE, Saudi Arabia, South Africa, Nigeria, and Rest of LAMEA.
Integrating ITSM and DevOps emphasizes collaboration between development and IT operations teams. This integration accelerates the delivery of high-quality software and services, promoting a more agile and responsive organizational culture. ITSM solutions are increasingly focusing on enhancing the overall user experience. User-centric design improves user satisfaction, encourages adoption of ITSM practices, and fosters a positive perception of IT services within the organization. Organizations are moving away from rigid adherence to ITIL frameworks, opting for more hybrid and adaptable approaches. Hybrid approaches allow organizations to tailor ITSM practices to their needs, fostering flexibility and responsiveness.
There is a growing emphasis on measuring and demonstrating the business value of IT services. ITSM is evolving to align with business objectives, with metrics such as Return on Investment (ROI) and customer satisfaction becoming key indicators of success. Agile methodologies are being integrated into ITSM for continuous improvement and iterative development. Agile practices enable organizations to adapt ITSM processes based on real-time feedback, fostering a culture of continuous improvement. Security is becoming integral to ITSM practices, focusing on integrated security measures. ITSM platforms are incorporating robust security features to protect against cyber threats, ensuring the integrity and confidentiality of IT services.
The media and entertainment landscape in Brazil is undergoing digital transformation. ITSM supports managing and maintaining content distribution platforms in Brazil, including streaming services, on-demand platforms, and digital broadcasting. With the rise of streaming services, ITSM helps integrate and manage streaming technologies in Brazil. ITSM supports the implementation of content monetization strategies, including subscription models, pay-per-view, and digital storefronts in Brazil. According to the ITA, the Brazilian media and entertainment industry reached $2.7 billion in 2019. Thus, due to these aspects, the market will expand across the LAMEA region in upcoming years.
The Brazil market dominated the LAMEA IT Service Management (ITSM) Market by Country in 2022, and would continue to be a dominant market till 2030; thereby, achieving a market value of $504.9 million by 2030. The Argentina market is showcasing a CAGR of 16.6% during (2023 - 2030). Additionally, The UAE market would register a CAGR of 15.6% during (2023 - 2030).
Based on Organization Size, the market is segmented into Large Enterprises and Small & Medium-sized Enterprise. Based on Deployment Type, the market is segmented into Cloud and On-premise. Based on Offering, the market is segmented into Solution (Operations & Performance Management, Configuration & Change Management, Service Portfolio Management, Service Desk Software and Dashboarding, Reporting & Analytics) and Services. Based on Vertical, the market is segmented into BFSI, Government & Public Sector, Energy & Utilities, IT & Telecom, Media & Entertainment, Manufacturing, Retail & Consumer Goods and Healthcare & Lifesciences. Based on countries, the market is segmented into Brazil, Argentina, UAE, Saudi Arabia, South Africa, Nigeria, and Rest of LAMEA.
List of Key Companies Profiled
- Microsoft Corporation
- IBM Corporation
- Open Text Corporation
- ServiceNow, Inc.
- BMC Software, Inc. (KKR & Co., Inc.)
- Broadcom, Inc.
- Hewlett Packard enterprise Company
- Atlassian Corporation PLC
- Zendesk, Inc.
- Ivanti, Inc. (Clearlake Capital Group, L.P.)
Market Report Segmentation
By Organization Size- Large Enterprises
- Small & Medium-sized Enterprise
- Cloud
- On-premise
- Solution
- Operations & Performance Management
- Configuration & Change Management
- Service Portfolio Management
- Service Desk Software
- Dashboarding, Reporting & Analytics
- Services
- BFSI
- Government & Public Sector
- Energy & Utilities
- IT & Telecom
- Media & Entertainment
- Manufacturing
- Retail & Consumer Goods
- Healthcare & Lifesciences
- Brazil
- Argentina
- UAE
- Saudi Arabia
- South Africa
- Nigeria
- Rest of LAMEA
Table of Contents
Chapter 1. Market Scope & Methodology
Chapter 2. Market at a Glance
Chapter 3. Market Overview
Chapter 4. Competition Analysis - Global
Chapter 5. LAMEA IT Service Management (ITSM) Market by Organization Size
Chapter 6. LAMEA IT Service Management (ITSM) Market by Deployment Type
Chapter 7. LAMEA IT Service Management (ITSM) Market by Offering
Chapter 8. LAMEA IT Service Management (ITSM) Market by Vertical
Chapter 9. LAMEA IT Service Management (ITSM) Market by Country
Chapter 10. Company Profiles
Companies Mentioned
- Microsoft Corporation
- IBM Corporation
- Open Text Corporation
- ServiceNow, Inc.
- BMC Software, Inc. (KKR & Co., Inc.)
- Broadcom, Inc.
- Hewlett Packard enterprise Company
- Atlassian Corporation PLC
- Zendesk, Inc.
- Ivanti, Inc. (Clearlake Capital Group, L.P.)
Methodology
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