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North America Conversational Computing Platform Market Report and Forecast 2024-2032

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    Report

  • 154 Pages
  • February 2024
  • Region: North America
  • Expert Market Research
  • ID: 5944421
North America Conversational Computing Platform Market Report and Forecast 2024-2032

Market Outlook

According to the report, the North America conversational computing platform market reached a value of USD 5.84 billion in 2023. Aided by the accelerating adoption of AI and machine learning technologies, alongside the increasing demand for enhanced customer service experiences, the market is projected to further grow at a CAGR of 30.1% between 2024 and 2032 to reach a value of USD 64.14 billion by 2032.

Conversational computing platforms encompass a range of technologies including chatbots, voice assistants, and interactive voice response systems that facilitate human-like interactions between computers and humans. These platforms are powered by advanced natural language processing (NLP), machine learning, and artificial intelligence (AI) technologies, enabling them to understand, process, and respond to human language in a coherent and contextually relevant manner. They are increasingly being implemented across various sectors including retail, healthcare, finance, and customer service to provide 24/7 assistance, automate customer support, and enhance user engagement.

According to the North America conversational computing platform market analysis, businesses are leveraging conversational AI to offer personalised customer experiences, reduce response times, and manage a higher volume of customer interactions without compromising quality. This shift towards automation and AI-driven interactions is poised to redefine customer service paradigms, making conversational computing platforms an indispensable tool for businesses looking to thrive in the digital age.

The application of conversational computing platforms in North America is not limited to customer service. In healthcare, they are being used for patient triage, appointment scheduling, and providing personalised health reminders. In the retail sector, conversational platforms power shopping assistants that offer product recommendations and assist in the shopping process. Financial institutions use these technologies for fraud alerts, transaction inquiries, and personalised financial advice, showcasing the platforms' versatility and adaptability across different use cases.

The United States accounts for a significant portion of the North America conversational computing platform market share, owing to its strong technological infrastructure, significant investments in AI and machine learning research, and the presence of leading technology firms. Canada and Mexico are also witnessing growth in the adoption of conversational computing platforms, driven by the increasing awareness of the benefits these technologies offer in terms of customer engagement and operational efficiency.

Market Segmentation

The market can be divided based on type, deployment type, end use, and country.

Market Breakup by Type

  • Virtual Digital Assistant
  • Chatbots

Market Breakup by Deployment Type

  • Cloud
  • On-Premise

Market Breakup by End Use

  • BFSI
  • Retail and E-commerce
  • Healthcare and Life Science
  • Travel and Hospitality
  • Telecom
  • Media and Entertainment
  • Others

Market Breakup by Country

  • United States of America
  • Canada

Competitive Landscape

The report looks into the market shares, plant turnarounds, capacities, investments, and mergers and acquisitions, among other major developments, of the leading companies operating in the North America conversational computing platform market. Some of the major players explored in the report are as follows:
  • Amazon Web Services, Inc.
  • Alphabet Inc. (Google LLC)
  • IBM Corporation
  • Microsoft Corporation
  • Oracle Corp.
  • OpenAI OpCo, LLC
  • Cognigy GmbH
  • Tagove Limited (Acquire)
  • Bitonic Technology Labs Inc.
  • Conversica, Inc.
  • Others


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Table of Contents

1 Preface2 Report Coverage - Key Segmentation and Scope
3 Report Description
3.1 Market Definition and Outlook
3.2 Properties and Applications
3.3 Market Analysis
3.4 Key Players
4 Key Assumptions
5 Executive Summary
5.1 Overview
5.2 Key Drivers
5.3 Key Developments
5.4 Competitive Structure
5.5 Key Industrial Trends
6 Market Snapshot7 Opportunities and Challenges in the Market
8 Global Conversational Computing Platform Market Overview
8.1 Key Industry Highlights
8.2 Global Conversational Computing Platform Historical Market (2018-2023)
8.3 Global Conversational Computing Platform Market Forecast (2024-2032)
8.4 Global Conversational Computing Platform Market Share by Region
8.4.1 North America
8.4.2 Europe
8.4.3 Asia Pacific
8.4.4 Latin America
8.4.5 Middle East and Africa
9 North America Conversational Computing Platform Market Overview
9.1 Key Industry Highlights
9.2 North America Conversational Computing Platform Historical Market (2018-2023)
9.3 North America Conversational Computing Platform Market Forecast (2024-2032)
10 North America Conversational Computing Platform Market by Type
10.1 Virtual Digital Assistant
10.1.1 Historical Trend (2018-2023)
10.1.2 Forecast Trend (2024-2032)
10.2 Chatbots
10.2.1 Historical Trend (2018-2023)
10.2.2 Forecast Trend (2024-2032)
11 North America Conversational Computing Platform Market by Deployment Type
11.1 Cloud
11.1.1 Historical Trend (2018-2023)
11.1.2 Forecast Trend (2024-2032)
11.2 On-Premise
11.2.1 Historical Trend (2018-2023)
11.2.2 Forecast Trend (2024-2032)
12 North America Conversational Computing Platform Market by End Use
12.1 BFSI
12.1.1 Historical Trend (2018-2023)
12.1.2 Forecast Trend (2024-2032)
12.2 Retail and E-commerce
12.2.1 Historical Trend (2018-2023)
12.2.2 Forecast Trend (2024-2032)
12.3 Healthcare and Life Science
12.3.1 Historical Trend (2018-2023)
12.3.2 Forecast Trend (2024-2032)
12.4 Travel and Hospitality
12.4.1 Historical Trend (2018-2023)
12.4.2 Forecast Trend (2024-2032)
12.5 Telecom
12.5.1 Historical Trend (2018-2023)
12.5.2 Forecast Trend (2024-2032)
12.6 Media and Entertainment
12.6.1 Historical Trend (2018-2023)
12.6.2 Forecast Trend (2024-2032)
12.7 Others
13 North America Conversational Computing Platform Market by Country
13.1 United States of America
13.1.1 Historical Trend (2018-2023)
13.1.2 Forecast Trend (2024-2032)
13.2 Canada
13.2.1 Historical Trend (2018-2023)
13.2.2 Forecast Trend (2024-2032)
14 Market Dynamics
14.1 SWOT Analysis
14.1.1 Strengths
14.1.2 Weaknesses
14.1.3 Opportunities
14.1.4 Threats
14.2 Porter's Five Forces Analysis
14.2.1 Supplier's Power
14.2.2 Buyer's Power
14.2.3 Threat of New Entrants
14.2.4 Degree of Rivalry
14.2.5 Threat of Substitutes
14.3 Key Indicators of Demand
14.4 Key Indicators of Price
15 Competitive Landscape
15.1 Market Structure
15.2 Company Profiles
15.2.1 Amazon Web Services, Inc.
15.2.1.1 Company Overview
15.2.1.2 Product Portfolio
15.2.1.3 Demographic Reach and Achievements
15.2.1.4 Certifications
15.2.2 Alphabet Inc. (Google LLC)
15.2.2.1 Company Overview
15.2.2.2 Product Portfolio
15.2.2.3 Demographic Reach and Achievements
15.2.2.4 Certifications
15.2.3 IBM Corporation
15.2.3.1 Company Overview
15.2.3.2 Product Portfolio
15.2.3.3 Demographic Reach and Achievements
15.2.3.4 Certifications
15.2.4 Microsoft Corporation
15.2.4.1 Company Overview
15.2.4.2 Product Portfolio
15.2.4.3 Demographic Reach and Achievements
15.2.4.4 Certifications
15.2.5 Oracle Corp.
15.2.5.1 Company Overview
15.2.5.2 Product Portfolio
15.2.5.3 Demographic Reach and Achievements
15.2.5.4 Certifications
15.2.6 OpenAI OpCo, LLC
15.2.6.1 Company Overview
15.2.6.2 Product Portfolio
15.2.6.3 Demographic Reach and Achievements
15.2.6.4 Certifications
15.2.7 Cognigy GmbH
15.2.7.1 Company Overview
15.2.7.2 Product Portfolio
15.2.7.3 Demographic Reach and Achievements
15.2.7.4 Certifications
15.2.8 Tagove Limited (Acquire)
15.2.8.1 Company Overview
15.2.8.2 Product Portfolio
15.2.8.3 Demographic Reach and Achievements
15.2.8.4 Certifications
15.2.9 Bitonic Technology Labs Inc.
15.2.9.1 Company Overview
15.2.9.2 Product Portfolio
15.2.9.3 Demographic Reach and Achievements
15.2.9.4 Certifications
15.2.10 Conversica, Inc.
15.2.10.1 Company Overview
15.2.10.2 Product Portfolio
15.2.10.3 Demographic Reach and Achievements
15.2.10.4 Certifications
15.2.11 Others
16 Key Trends and Developments in the Market
List of Key Figures and Tables
1. Global Conversational Computing Platform Market: Key Industry Highlights, 2018 and 2032
2. North America Conversational Computing Platform Market: Key Industry Highlights, 2018 and 2032
3. North America Conversational Computing Platform Historical Market: Breakup by Type (USD Billion), 2018-2023
4. North America Conversational Computing Platform Market Forecast: Breakup by Type (USD Billion), 2024-2032
5. North America Conversational Computing Platform Historical Market: Breakup by Deployment Type (USD Billion), 2018-2023
6. North America Conversational Computing Platform Market Forecast: Breakup by Deployment Type (USD Billion), 2024-2032
7. North America Conversational Computing Platform Historical Market: Breakup by End Use (USD Billion), 2018-2023
8. North America Conversational Computing Platform Market Forecast: Breakup by End Use (USD Billion), 2024-2032
9. North America Conversational Computing Platform Historical Market: Breakup by Country (USD Billion), 2018-2023
10. North America Conversational Computing Platform Market Forecast: Breakup by Country (USD Billion), 2024-2032
11. North America Conversational Computing Platform Market Structure

Companies Mentioned

  • Amazon Web Services Inc.
  • Alphabet Inc. (Google LLC)
  • IBM Corporation
  • Microsoft Corporation
  • Oracle Corp.
  • OpenAI OpCo LLC
  • Cognigy GmbH
  • Tagove Limited (Acquire)
  • Bitonic Technology Labs Inc.
  • Conversica Inc.

Methodology

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Table Information