North America Digital Process Automation Market Size, Share & Trends Analysis Report By Deployment Mode, By Component, By Business Function, By Organization Size, By Vertical, By Country and Growth Forecast, 2024 - 2031

The North America Digital Process Automation Market is expected to witness market growth of 11.7% CAGR during the forecast period (2024-2031).

The US market dominated the North America Digital Process Automation Market by country in 2023, and is expected to continue to be a dominant market till 2031; thereby, achieving a market value of $7.90 billion by 2031. The Canada market is experiencing a CAGR of 13.9% during 2024-2031. Additionally, the Mexico market is expected to exhibit a CAGR of 13.1% during 2024-2031.



The market has seen exponential growth in recent years as businesses increasingly look to optimize and automate complex workflows to improve efficiency, reduce costs, and deliver better customer experiences. Digital Process Automation (DPA) refers to using digital technologies to streamline and automate business processes, allowing organizations to become more agile, adaptive, and responsive in an ever-evolving marketplace. While the concept of automation has been around for decades, DPA represents a more advanced, intelligent approach, utilizing not only robotic process automation (RPA) but also artificial intelligence (AI), machine learning (ML), and advanced analytics to drive greater business outcomes.

This comprehensive approach to automating business processes allows organizations to integrate disparate systems, manage data, and orchestrate workflows across various functions in a more seamless, real-time manner. The market spans multiple industries, including manufacturing, healthcare, retail, financial services, and government, all benefit from improved operational efficiency, cost reductions, compliance, and customer service.

Telecommunication providers leverage DPA to manage customer service workflows, automate billing processes, and monitor network infrastructure in real-time. The rise in internet penetration, with over 113 million internet users in 2022, further bolsters the demand for digital transformation, including DPA, to handle the growing data and user base. The sector’s continued growth underscores the importance of automation technologies in maintaining operational excellence and ensuring customer satisfaction. In conclusion, Canada’s significant healthcare investments and Mexico’s rapidly expanding telecommunications sector provide unique opportunities for the market.

List of Key Companies Profiled

• Appian Corporation
• UiPath, Inc.
• Automation Anywhere, Inc.
• Blue Prism Group PLC (SS&C Technologies Holdings, Inc.)
• Microsoft Corporation
• IBM Corporation
• Oracle Corporation
• Pegasystems Inc.
• NICE Ltd.
• Open Text Corporation

Market Report Segmentation

By Deployment Mode

• Cloud
• On-Premise

By Component

• Solution
• Services
  • Professional
  • Managed

By Business Function

• Supply Chain Automation
• Sales Process Automation
• Marketing Automation
• Claims Automation

By Organization Size

• Large Enterprises
• Small & Medium Enterprises (SMEs)

By Vertical

• BFSI (Banking, Financial Services & Insurance)
• Manufacturing
• Consumer Goods & Retail
• Healthcare
• Transportation & Logistics
• Telecom & IT
• Energy & Utilities
• Other Vertical

By Country

• US
• Canada
• Mexico
• Rest of North America