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UK Insurance Aggregators 2024

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    Report

  • 38 Pages
  • June 2024
  • Region: United Kingdom
  • GlobalData
  • ID: 5606493
This report explores ever-changing consumer purchasing behaviors through price comparison websites. It identifies the most influential factors for customers when selecting a policy through this channel. The report discusses the brand strategies and marketing approaches of the four leading sites. It also compares quotes provided by the leading aggregators for selected risk profiles across the key life and non-life insurance lines.

Motor and home insurance remain the policies most commonly acquired via price comparison websites (PCWs), despite witnessing downturns of 3 percentage points (pp) and 2.7pp in purchasing activity in 2023. However, the use of PCWs for research purposes is growing, with an increase observed in five of the seven lines of business. This trend is likely driven by the current cost-of-living crisis, which has compelled consumers to seek out increased value on these platforms. However, it is important to note that while research on PCWs has increased, the likelihood of consumers finalizing a purchase through these sites has diminished compared to 2022.

Scope

  • The leading reason consumers chose a PCW was because they had used it before, with 61.7% of consumers citing this factor.
  • Consumers are increasingly using a PCW to conduct research. For example, 69.2% of motor insurance customers did so in 2023.
  • Compare the Market is the leading PCW within both non-life and life insurance, holding 49.3% and 43.7% shares respectively.

Reasons to Buy

  • Discover consumer purchasing trends through price comparison websites in 2023
  • Determine the market shares of the four leading aggregators across various general and life insurance lines
  • See the effects of insurance market regulation on price comparison websites
  • Understand the effects of inflation on consumer behaviors
  • Ascertain pricing differences between aggregators across a variety of life and non-life products
  • Adapt your distribution strategy to ensure that it meets customer purchasing needs and behaviors

Table of Contents

1. Executive Summary
1.1 Market overview
1.2 Key findings
1.3 Critical success factors
2. The Aggregator Market
2.1 Aggregators are more frequently used to purchase non-life insurance products
2.2 FCA pricing rules limit PCWs’ ability to attract new customers
2.3 The leading reason consumers choose a PCW is because they have used it before
2.4 PCWs are an essential tool for consumers conducting research before purchasing insurance
2.5 Five of the seven lines saw their conversion rate decline
2.6 Pet insurance witnessed an increase in the number of respondents who switched
3. Aggregators by Line of Business
3.1 Non-life insurance products on PCWs
3.2 Life insurance products on PCWs
4. Competitor Profiles and Market Shares
4.1 Compare the Market is the leading PCW
4.2 Competitor profiles
5. New Competition in the Aggregator Market
5.1 Amazon’s closure of its insurance store demonstrates the difficulty of entering the market
5.2 US PCW acquires UK price comparison service
6. Appendix
6.1 Abbreviations, acronyms, and initialisms
6.2 Definitions
6.3 Methodology
6.4 Secondary sources
6.5 Further reading
  • About the Analyst
  • Contact the Publisher
List of Figures
Figure 1: The number of consumers purchasing insurance via a PCW is decreasing
Figure 2: Over 60% of consumers choose a PCW because they have used it before
Figure 3: Consumers conduct research on PCWs more for non-life insurance products
Figure 4: Conversion rates decreased for five out of the seven products in 2023
Figure 5: Consumers are more likely to switch within motor insurance compared to other products
Figure 6: Three of the four main personal lines witnessed a decrease in the number of consumers who switched using a PCW in 2023
Figure 7: Quotes for motor insurance across the four main PCWs
Figure 8: Motor insurance premiums have surged in 2024
Figure 9: Quotes for home insurance across the four main PCWs
Figure 10: Home insurance premiums have risen significantly in 2024
Figure 11: Quotes for travel insurance across the four main PCWs
Figure 12: Quotes for pet insurance across the four main PCWs
Figure 13: Quotes for income protection insurance across the four main PCWs
Figure 14: Term assurance quotes across five leading PCWs
Figure 15: Quotes for term assurance with critical illness cover across different PCWs
Figure 16: Compare the Market is the leading PCW within non-life insurance
Figure 17: Compare the Market also dominates the life insurance PCW market

Companies Mentioned (Partial List)

A selection of companies mentioned in this report includes, but is not limited to:

  • Allianz
  • Hastings Direct YouDrive
  • Admiral
  • Ford Insure
  • Elephant
  • Diamond
  • Marshmallow
  • Go.Compare
  • MoneySuperMarket
  • Confused.com
  • Compare The Market
  • Churchill
  • Privilege
  • Ford
  • Bell
  • Policy Expert
  • Sky
  • Quoteline Direct
  • Gallagher
  • One Call
  • More Than
  • Safeguard
  • AA
  • Multitrip.com
  • Post Office
  • Coverwise
  • Cedar Tree
  • Insurefor.com
  • Insure & Escape
  • Tesco
  • Co-op
  • ASDA
  • Animal Friends
  • Waggel
  • Frank
  • Whistle & Wag
  • Lifetime Pet Cover
  • The Insurance Emporium
  • 4Paws
  • Spot On
  • Only Paws
  • Legal & General
  • British Friendly
  • Holloway
  • HIP
  • Shepards Friendly
  • Realm Protection
  • LV=
  • Royal London
  • National Friendly
  • Vitality
  • Coronium
  • The Exeter
  • Cavendish Online
  • AIG
  • Quotemehappy.com
  • Virgin
  • Beagle Street
  • HSBC
  • Budget Insurance
  • Scottish Widows
  • Zurich
  • Sainsburys
  • BGL Group
  • Greggs
  • Microsoft
  • Aveni.ai
  • Amazon
  • Honcho
  • Google
  • Youtility
  • Squeeze