The US unified communication as a service market size is projected to grow from US$ 9,174.74 million in 2022 to US$ 17,424.21 million by 2028; it is estimated to record a CAGR of 11.3% from 2022 to 2028.
The IT & telecom industry across the globe has witnessed significant growth over the years. As UCaaS is affordable and attainable for smaller organizations with limited IT staff and budgets than an on-premises UC solution. The integration of communications and collaboration tools with business applications provides a consistent and reliable communications experience, improves the productivity and engagement of mobile workers, and creates an opportunity for digital transformation initiatives. While many companies in the IT & telecom industry have adopted UCaaS, enterprises have been reluctant to move their phone system to the cloud. Also, UCaaS helps increase productivity by removing the complexity of communication and collaboration. Overall, the IT & telecom industry spends less time on managing technology and more time on optimizing the delivery of valuable business services. When upgrading communications strategies, many enterprises adopt UCaaS to improve processes, add new services such as video conferencing, and provide a consistent user experience. Furthermore, UCaaS also help enterprises reduce expenses and management overhead costs and eliminates the need to lease or purchase a phone system and invest in on-premises infrastructure.
UCaaS, since its inception, emerged as a cost-effective solution for the BFSI industry. Banks are increasingly investing in UCaaS to monitor customer communications across all channels and attain the scalability required for large-scale implementation. Also, though functionality may vary on the degree of performance, the industry broadly incorporates Interactive Voice Response (IVR), video conferencing, live chat, emails, unified messaging, VoIP services, and other client management capabilities. Moreover, UCaaS helps increase availability and scalability while enhancing collaboration and allows enterprises to focus on the growth of their business rather than the maintenance of it. Enterprises in the BFSI industry continue to look for solutions that can reduce expenses and generate internal revenues; therefore, making essential files and data accessible through the cloud was found to be a feasible solution.
The unified communication as a service market is segmented on the basis of component, enterprise size, end user, and geography. Based on component, the unified communication as a service market is segmented into telephony, messaging, conferencing, collaboration platforms, and applications. Based on enterprise size, the unified communication as a service market is segmented into small and medium sized enterprises and large enterprises. Based on end user, the unified communication as a service market is segmented into BFSI, IT & telecom, consumer goods & retail, healthcare, transportation & logistics, travel & hospitality, manufacturing, and others.
The overall unified communication as a service market size has been derived using both primary and secondary sources. Exhaustive secondary research has been conducted using internal and external sources to obtain qualitative and quantitative information related to the unified communication as a service market. The process helps obtain an overview and forecast of the unified communication as a service market with respect to all the market segments. Also, multiple primary interviews have been conducted with industry participants to validate the data and gain analytical insights. Participants of this process include industry experts such as VPs, business development managers, market intelligence managers, and national sales managers, along with external consultants such as valuation experts, research analysts, and key opinion leaders, specializing in the unified communication as a service market.
The rising adoption of remote and mobile working and increasing demand for UCaaS solutions from large enterprises and SMEs drive the US unified communication as a service market growth
Unified communications as a service (UCaaS) and other cloud-based technologies play a key role in work from anywhere model. In remote work, UCaaS is the go to solution for organizations to enable communication among their employees. The transition to online and remote work and the work-from-home phenomenon has been possible due to the use of collaboration suites such as cloud softphone, Microsoft teams, zoom, VPNs, and other UCaaS solutions. In remote working, UCaaS solutions allow employees to sync up time zones, video conference, and even edit the same documents simultaneously. Unified communications as a service (UCaaS) ensures business continuity for organizations embracing remote and mobile working. As businesses continue to grow and become dispersed, the need for unified communications as a service (UCaaS) is increasing, which is driving the US unified communication as a service market growth.The IT & telecom industry across the globe has witnessed significant growth over the years. As UCaaS is affordable and attainable for smaller organizations with limited IT staff and budgets than an on-premises UC solution. The integration of communications and collaboration tools with business applications provides a consistent and reliable communications experience, improves the productivity and engagement of mobile workers, and creates an opportunity for digital transformation initiatives. While many companies in the IT & telecom industry have adopted UCaaS, enterprises have been reluctant to move their phone system to the cloud. Also, UCaaS helps increase productivity by removing the complexity of communication and collaboration. Overall, the IT & telecom industry spends less time on managing technology and more time on optimizing the delivery of valuable business services. When upgrading communications strategies, many enterprises adopt UCaaS to improve processes, add new services such as video conferencing, and provide a consistent user experience. Furthermore, UCaaS also help enterprises reduce expenses and management overhead costs and eliminates the need to lease or purchase a phone system and invest in on-premises infrastructure.
UCaaS, since its inception, emerged as a cost-effective solution for the BFSI industry. Banks are increasingly investing in UCaaS to monitor customer communications across all channels and attain the scalability required for large-scale implementation. Also, though functionality may vary on the degree of performance, the industry broadly incorporates Interactive Voice Response (IVR), video conferencing, live chat, emails, unified messaging, VoIP services, and other client management capabilities. Moreover, UCaaS helps increase availability and scalability while enhancing collaboration and allows enterprises to focus on the growth of their business rather than the maintenance of it. Enterprises in the BFSI industry continue to look for solutions that can reduce expenses and generate internal revenues; therefore, making essential files and data accessible through the cloud was found to be a feasible solution.
The unified communication as a service market is segmented on the basis of component, enterprise size, end user, and geography. Based on component, the unified communication as a service market is segmented into telephony, messaging, conferencing, collaboration platforms, and applications. Based on enterprise size, the unified communication as a service market is segmented into small and medium sized enterprises and large enterprises. Based on end user, the unified communication as a service market is segmented into BFSI, IT & telecom, consumer goods & retail, healthcare, transportation & logistics, travel & hospitality, manufacturing, and others.
The overall unified communication as a service market size has been derived using both primary and secondary sources. Exhaustive secondary research has been conducted using internal and external sources to obtain qualitative and quantitative information related to the unified communication as a service market. The process helps obtain an overview and forecast of the unified communication as a service market with respect to all the market segments. Also, multiple primary interviews have been conducted with industry participants to validate the data and gain analytical insights. Participants of this process include industry experts such as VPs, business development managers, market intelligence managers, and national sales managers, along with external consultants such as valuation experts, research analysts, and key opinion leaders, specializing in the unified communication as a service market.
Table of Contents
1. Introduction1.1 Study Scope
1.2 Research Report Guidance
1.3 Market Segmentation
2. Key Takeaways
3. Research Methodology
3.1 Coverage
3.2 Secondary Research
3.3 Primary Research
4. Unified Communication as a Service Market Landscape
4.1 Market Overview
4.2 PEST Analysis
4.3 Ecosystem Analysis
4.4 Expert Opinion
4.5 Premium Insights
4.5.1 Competitive Benchmarking
4.5.2 Use Cases- By Industry
4.5.2.1 Manufacturing Industry
4.5.2.1.1 Use Cases
4.5.2.1.1.1 Increase Business Agility in the Cloud
4.5.2.1.1.2 Enhanced Safety and Security
4.5.2.1.2 Case Studies
4.5.2.1.2.1 Cisco and Hirschmann Automotive
4.5.2.1.2.2 Microsoft and Piramel Enterprises Limited
4.5.2.2 Healthcare Industry
4.5.2.2.1 Use Cases
4.5.2.2.1.1 Enabling Telehealth
4.5.2.2.1.2 Connecting Distributed Teams
4.5.2.2.2 Case Study
4.5.2.2.2.1 The Cantabrian Health Service and Alcatel-Lucent Enterprise
4.5.2.3 Hospitality
4.5.2.3.1 Use Cases
4.5.2.3.1.1 Enhanced Customer Experience
4.5.2.3.1.2 Enhanced Productivity
4.5.2.3.2 Case Studies
4.5.2.3.2.1 Zoom and the Radisson Hotel Group
4.5.2.3.2.2 RingCentral and Original Cottages
4.5.2.4 Finance
4.5.2.4.1 Use Cases
4.5.2.4.1.1 Unlock the Potential of Hybrid Work
4.5.2.4.1.2 Discover the Benefits of Data Insights
4.5.2.4.2 Case Studies
4.5.2.4.2.1 RingCentral and First Bank
4.5.2.4.2.2 Zoom and Complyport
5. Unified Communication as a Service-Market Dynamics
5.1 Market Drivers
5.1.1 Rise in Remote and Mobile Working
5.1.2 Increasing Demand For Unified communications as a service (UCaaS) From Both Large Enterprise And SMEs
5.2 Market Restraints
5.2.1 Concerns Regarding Data Security
5.3 Market Opportunities
5.3.1 Development of 5G Technology
5.4 Future Trends
5.4.1 Integration Of Artificial Intelligence into Unified communications as a service (UCaaS) Systems
5.5 Impact Analysis of Drivers and Restraints
6. Unified Communication as a Service Market - US Analysis
6.1 Unified Communication as a Service Market: US Overview
6.2 Unified Communication as a Service Market - Revenue and Forecast to 2028 (US$ Million)
6.3 Top 5 Players
7. Unified Communication as a Service Market Analysis - By Component
7.1 Overview
7.2 Unified Communication as a Service Market Breakdown, by Component, 2021 & 2
7.3 Telephony
7.3.1 Overview
7.3.2 Telephony: Unified Communication As A Service Market - Revenue, and Forecast to 2028 (US$ Million)
7.4 Messaging
7.4.1 Overview
7.4.2 Messaging: Unified Communication As A Service Market - Revenue, and Forecast to 2028 (US$ Million)
7.5 Conferencing
7.5.1 Overview
7.5.2 Conferencing: Unified Communication As A Service Market - Revenue, and Forecast to 2028 (US$ Million)
7.6 Collaboration Platform and Others
7.6.1 Overview
7.6.2 Collaboration and Others: Unified Communication As A Service Market - Revenue, and Forecast to 2028 (US$ Million)
8. Unified Communication as a Service Market Analysis - By Enterprise Size
8.1 Overview
8.2 Unified Communication as a Service Market Breakdown, by Enterprise Size, 2021 & 2
8.3 Small And Medium Sized Enterprises
8.3.1 Overview
8.3.2 Small And Medium Sized Enterprises: Unified Communication As A Service Market - Revenue, and Forecast to 2028 (US$ Million)
8.4 Large Enterprises
8.4.1 Overview
8.4.2 Large Enterprises: Unified Communication As A Service Market - Revenue, and Forecast to 2028 (US$ Million)
9. Unified Communication as a Service Market Analysis - By End User
9.1 Overview
9.2 Unified Communication as a Service Market Breakdown, by End-User, 2021 & 2
9.3 IT and Telecom
9.3.1 Overview
9.3.2 IT and Telecom: Unified Communication As A Service Market - Revenue, and Forecast to 2028 (US$ Million)
9.4 BFSI
9.4.1 Overview
9.4.2 BFSI: Unified Communication As A Service Market - Revenue, and Forecast to 2028 (US$ Million)
9.5 Healthcare
9.5.1 Overview
9.5.2 Healthcare: Unified Communication As A Service Market - Revenue, and Forecast to 2028 (US$ Million)
9.6 Manufacturing
9.6.1 Overview
9.6.2 Manufacturing: Unified Communication As A Service Market - Revenue, and Forecast to 2028 (US$ Million)
9.7 Consumer Goods and Retail
9.7.1 Overview
9.7.2 Consumer Goods and Retail: Unified Communication As A Service Market - Revenue, and Forecast to 2028 (US$ Million)
9.8 Travel and Hospitality
9.8.1 Overview
9.8.2 Travel and Hospitality: Unified Communication As A Service Market - Revenue, and Forecast to 2028 (US$ Million)
9.9 Transportation and Logistics
9.9.1 Overview
9.9.2 Transportation and Logistics: Unified Communication As A Service Market - Revenue, and Forecast to 2028 (US$ Million)
9.10 Others
9.10.1 Overview
9.10.2 Others: Unified Communication As A Service Market - Revenue, and Forecast to 2028 (US$ Million)
10. Impact Of COVID-19 Pandemic on US Unified Communication as a Service
10.1 Overview
10.2 US: Impact assessment of COVID-19 Pandemic
11. Industry Landscape
11.1 Overview
11.2 Market Initiative
11.3 New Product Development
11.4 Merger and Acquisition
12. Company Profiles
12.1 BT Group Plc
12.1.1 Key Facts
12.1.2 Business Description
12.1.3 Products and Services
12.1.4 Financial Overview
12.1.5 SWOT Analysis
12.1.6 Key Developments
12.2 Cisco Systems Inc
12.2.1 Key Facts
12.2.2 Business Description
12.2.3 Products and Services
12.2.4 Financial Overview
12.2.5 SWOT Analysis
12.2.6 Key Developments
12.3 Google LLC
12.3.1 Key Facts
12.3.2 Business Description
12.3.3 Products and Services
12.3.4 Financial Overview
12.3.5 SWOT Analysis
12.3.6 Key Developments
12.4 International Business Machines Corp
12.4.1 Key Facts
12.4.2 Business Description
12.4.3 Products and Services
12.4.4 Financial Overview
12.4.5 SWOT Analysis
12.4.6 Key Developments
12.5 Microsoft Corp
12.5.1 Key Facts
12.5.2 Business Description
12.5.3 Products and Services
12.5.4 Financial Overview
12.5.5 SWOT Analysis
12.5.6 Key Developments
12.6 Zoom Video Communications Inc
12.6.1 Key Facts
12.6.2 Business Description
12.6.3 Products and Services
12.6.4 Financial Overview
12.6.5 SWOT Analysis
12.6.6 Key Developments
12.7 8X8 Inc
12.7.1 Key Facts
12.7.2 Business Description
12.7.3 Products and Services
12.7.4 Financial Overview
12.7.5 SWOT Analysis
12.7.6 Key Developments
12.8 Intermedia Inc
12.8.1 Key Facts
12.8.2 Business Description
12.8.3 Products and Services
12.8.4 Financial Overview
12.8.5 SWOT Analysis
12.8.6 Key Developments
12.9 RingCentral Inc
12.9.1 Key Facts
12.9.2 Business Description
12.9.3 Products and Services
12.9.4 Financial Overview
12.9.5 SWOT Analysis
12.9.6 Key Developments
12.10 NEC Corp
12.10.1 Key Facts
12.10.2 Business Description
12.10.3 Products and Services
12.10.4 Financial Overview
12.10.5 SWOT Analysis
12.10.6 Key Developments
13. Appendix
13.1 About the Publisher
13.2 Glossary of Terms
List of Figures
Figure 1. Unified Communication as a Service Market Segmentation
Figure 2. The US Unified Communication as a Service Overview
Figure 3. Telephony Segment to Show Remarkable Traction During Forecast Period
Figure 4. Large Enterprises Segment to Dominated the Market
Figure 5. IT and Telecom Segment to Dominated the Market
Figure 6. US - PEST Analysis
Figure 7. Ecosystem Analysis
Figure 8. Expert Opinion
Figure 9. Unified Communication as a Service Market Impact Analysis of Drivers, Restraints, and Trend
Figure 10. Unified Communication as a Service Market - Revenue and Forecast to 2028 (US$ Million)
Figure 11. Top 5 Players
Figure 12. Unified Communication as a Service Market Breakdown, by Component (2021 and 2028)
Figure 13. Telephony: Unified Communication As A Service Market - Revenue, and Forecast to 2028 (US$ Million))
Figure 14. Messaging: Unified Communication As A Service Market - Revenue, and Forecast to 2028 (US$ Million))
Figure 15. Conferencing: Unified Communication As A Service Market - Revenue, and Forecast to 2028 (US$ Million))
Figure 16. Collaboration and Others: Unified Communication As A Service Market - Revenue, and Forecast to 2028 (US$ Million))
Figure 17. Unified Communication as a Service Market Breakdown, by Enterprise Size (2021 and 2028)
Figure 18. Small And Medium Sized Enterprises: Unified Communication As A Service Market - Revenue, and Forecast to 2028 (US$ Million))
Figure 19. Large Enterprises: Unified Communication As A Service Market - Revenue, and Forecast to 2028 (US$ Million))
Figure 20. Unified Communication as a Service Market Breakdown, by End-User (2021 and 2028)
Figure 21. IT and Telecom: Unified Communication As A Service Market - Revenue, and Forecast to 2028 (US$ Million))
Figure 22. BFSI: Unified Communication As A Service Market - Revenue, and Forecast to 2028 (US$ Million))
Figure 23. Healthcare: Unified Communication As A Service Market - Revenue, and Forecast to 2028 (US$ Million))
Figure 24. Manufacturing: Unified Communication As A Service Market - Revenue, and Forecast to 2028 (US$ Million))
Figure 25. Consumer Goods and Retail: Unified Communication As A Service Market - Revenue, and Forecast to 2028 (US$ Million))
Figure 26. Travel and Hospitality: Unified Communication As A Service Market - Revenue, and Forecast to 2028 (US$ Million))
Figure 27. Transportation and Logistics: Unified Communication As A Service Market - Revenue, and Forecast to 2028 (US$ Million))
Figure 28. Others: Unified Communication As A Service Market - Revenue, and Forecast to 2028 (US$ Million))
Figure 29. Impact of the COVID-19 Pandemic in the US Market
List of Tables
Table 1. Unified Communication as a Service Market - Revenue and Forecast to 2028 (US$ Million)
Table 2. US Unified Communication as a Service Market, Revenue and Forecast To 2028 - By Component (US$ Million)
Table 3. US Unified Communication as a Service Market, Revenue and Forecast To 2028 - By Enterprise Size (US$ Million)
Table 4. US Unified Communication as a Service Market, Revenue and Forecast To 2028 - By End-User (US$ Million)
Table 5. Glossary of Term: Unified Communication as a Service Market
Companies Mentioned
- 8X8 Inc
- International Business Machines Corp
- Google LLC
- Zoom Video Communications Inc
- Microsoft Corp
- NEC Corp
- Intermedia Inc
- BT Group PLC
- RingCentral Inc
- Cisco Webex LLC
Table Information
| Report Attribute | Details |
|---|---|
| No. of Pages | 153 |
| Published | February 2023 |
| Forecast Period | 2022 - 2028 |
| Estimated Market Value ( USD | $ 9174.74 million |
| Forecasted Market Value ( USD | $ 17424.21 million |
| Compound Annual Growth Rate | 11.3% |
| Regions Covered | United States |
| No. of Companies Mentioned | 10 |
