IP Phones Market - Global Industry Size, Share, Trends, Opportunity, and Forecast, 2021-2031

The Global IP Phones Market is projected to expand from USD 4.15 Billion in 2025 to USD 5.94 Billion by 2031, registering a CAGR of 6.16%. IP phones serve as advanced telecommunication tools that utilize Internet Protocols for voice and video transmission, effectively superseding traditional Public Switched Telephone Network infrastructures. Growth is primarily fueled by the widespread enterprise shift toward cloud-based Unified Communications as a Service platforms, which offer enhanced scalability and cost-effectiveness compared to legacy systems. Additionally, the demand for adaptable communication endpoints suitable for hybrid work settings continues to drive the market, a trend supported by Federal Communications Commission data showing 65 million interconnected VoIP subscriptions in the United States in 2024.

Despite this positive trajectory, market expansion faces significant hurdles regarding network security and infrastructure dependability. Because these devices rely heavily on internet connectivity, they are susceptible to cyber risks such as eavesdropping and Denial of Service attacks. This vulnerability mandates the implementation of stringent encryption and network defense protocols, which can complicate the deployment process and discourage adoption within highly regulated industries where data privacy is a top priority.

Market Drivers

The telecommunications landscape is being reshaped by a rapid transition from legacy analog systems to VoIP infrastructure, driving the necessary procurement of IP-based hardware. As traditional copper networks deteriorate, businesses are forced to upgrade to digital alternatives to ensure operational continuity and access advanced features lacking in Public Switched Telephone Network (PSTN) lines. This need is emphasized by the declining reliability of older infrastructure; for instance, Ofcom's 'Connected Nations 2024' report from December 2024 noted a 45% increase in reported resilience incidents on the PSTN compared to the prior year, accelerating the decommissioning of analog lines and fueling the demand for IP phones as critical replacements.

Concurrently, the corporate migration toward cloud-based communication ecosystems acts as a major catalyst for market growth. Modern IP phones are increasingly engineered as essential endpoints within Unified Communications and Collaboration (UC&C) platforms, facilitating hybrid work through seamless application integration. This momentum is reflected in the financial results of major cloud providers, such as RingCentral, which announced a 10% year-over-year increase in subscription revenue to $583 million in November 2024, signaling strong enterprise investment in cloud telephony. Furthermore, the International Telecommunication Union (ITU) estimated that 5.5 billion people utilized the internet in 2024, confirming the global availability of high-speed broadband required for widespread IP phone adoption.

Market Challenges

The Global IP Phones Market faces significant impediments due to persistent network security vulnerabilities and concerns regarding infrastructure reliability. Since IP telephony is intrinsically dependent on internet connectivity, systems remain prone to cyber threats, including eavesdropping, Denial of Service attacks, and service interruptions. These risks create substantial obstacles to adoption, especially within regulated industries such as finance, healthcare, and government, where data privacy and uninterrupted operations are essential. Consequently, organizations in these sectors often hesitate to transition from legacy systems to IP-based solutions, fearing the potential financial and reputational consequences of security breaches or network downtime.

As a result, the requirement for rigorous and often costly defense mechanisms complicates the deployment process and diminishes the cost-efficiency benefits typically linked to IP phones. This rising instability is highlighted by recent industry data; the European Union Agency for Cybersecurity (ENISA) reported in 2025 that the sector experienced 188 significant telecom security incidents during 2024, marking a 20.5% increase from the previous year. These statistics emphasize the escalating risks that discourage widespread market implementation and slow the overall growth momentum.

Market Trends

Native compatibility with leading Unified Communications as a Service platforms has become a decisive factor in hardware selection, fundamentally shifting product development strategies. Manufacturers are moving away from generic SIP-based devices to produce endpoints certified for specific ecosystems, such as Microsoft Teams and Zoom, to guarantee seamless interoperability. This trend stems from the enterprise need for feature parity between desktop clients and physical hardware, requiring devices that support advanced capabilities like synchronized presence, centralized directories, and one-touch meeting access. The growing demand for such specialized infrastructure is illustrated by AudioCodes, which reported a 21% year-over-year increase in its Live Teams business in November 2024, underscoring the market's pivot toward dedicated voice solutions integrated with Microsoft environments.

Simultaneously, the rise of video-enabled desktop endpoints for visual collaboration is evolving the traditional desk phone into a multimodal communication hub. To ensure equitable meeting experiences in hybrid work models, enterprises are adopting desktop devices featuring high-definition cameras and touchscreens, enabling face-to-face interaction without depending on a personal computer. This shift allows both on-site and remote employees to maintain visual engagement via standalone hardware that offloads processing tasks from laptops, thereby improving reliability and user experience. The financial significance of this transition is evident in HP's November 2024 earnings presentation, where revenue growth was attributed to strong performance in peripherals, voice, and video collaboration, highlighting the corporate priority on visual capabilities in procurement.

Key Players Profiled in the IP Phones Market

• Cisco Systems, Inc.
• Poly, Inc.
• Yealink Network Technology Co., Ltd.
• Grandstream Networks, Inc.
• Mitel Networks Corporation
• Avaya Inc.
• Snom Technology GmbH
• Unify GmbH & Co. KG
• Aastra Technologies Limited
• Zycoo Co., Ltd.

Report Scope

In this report, the Global IP Phones Market has been segmented into the following categories:

IP Phones Market, by Component:

• Software
• Hardware

IP Phones Market, by Type:

• Wired
• DECT
• Wi-Fi

IP Phones Market, by End User:

• Corporate Consumers
• Individual Consumers

IP Phones Market, by Region:

• North America
• Europe
• Asia-Pacific
• South America
• Middle East & Africa

Competitive Landscape

Company Profiles: Detailed analysis of the major companies present in the Global IP Phones Market.

Available Customization

The analyst offers customization according to your specific needs. The following customization options are available for the report:

• Detailed analysis and profiling of additional market players (up to five).

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