Internet Service Providers in Australia - Market Research Report

Unsubscribe: Despite widespread internet use, revenue is crashing as the market reaches saturation

This report covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecasts, growth rates and an analysis of the industry key players and their market shares.

Internet usage trends have changed in recent years, with the reliance on the internet for business and leisure gaining momentum. Moreover, growing data usage from consumers and businesses has heightened prices for internet services. However, revenue has been constrained as the market approaches saturation. Internet service providers have fought to extract revenue from households, businesses and government organisations. The customers in these revenue streams have taken notice of improving mobile internet capabilities, threatening the long-term viability of industry services. Industry revenue fell at an annualised 2.4% over the five years through 2022-23, to total $6.5 billion. This trend includes a fall of 0.8% in 2022-23. The Internet Service Providers industry retails internet services to businesses, households and governments and includes providers that own or lease telecommunications infrastructure. Internet services are provided through dial-up, integrated services digital network and fixed broadband connections. The industry also provides internet-reliant telecommunications services including voice over internet protocol (VoIP). The industry excludes the provision of mobile internet.