Telecommunications Services in Australia - Industry Market Research Report

Ringing true: The popularity of working from home has created considerable demand from households

The Telecommunications Services subdivision provides connectivity to Australians through fixed-line, wireless and resold plans and services. Fixed-line service revenue has faltered, as consumers opt for faster and more convenient telco services like 5G. Following the NBN rollout's completion, mobile providers have tapped into a need for even faster speeds and the changing environment in which people use the internet. For instance, both workers and consumers are rapidly intensifying their data consumption as access to the internet becomes more ingrained in our day-to-day lives. Wireless price competition has heated up, which, coupled with eroding wired network revenue, has led to a decline in subdivision revenue. Overall, subdivision revenue has declined at an annualised 1.8% over the five years through 2022-23, to $33.7 billion. This trend includes a 0.6% uptick in 2022-23.

Telecommunications companies operate, maintain or provide access to facilities that transmit voice, data, text, sound and video over wire, cable, wireless and satellite networks. Not all subdivision participants own and operate telecommunications infrastructure. Telecommunications resellers purchase network capacity and then retail services to businesses and consumers. Internet service providers are not included in this subdivision.

This report covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecasts, growth rates and an analysis of the industry key players and their market shares.