Laundry and Dry-Cleaning Services in Australia - Industry Market Research Report

Put out the washing: Outsourcing trends clean up the industry's act, returning revenue to growth

Industry players have taken a hit in recent years as the COVID-19 pandemic has hurt the industry over the two years through 2020-21. Economic disruption and restrictions on movement, gatherings and travel have slashed demand from households and the hospitality sector. Working from home has enabled customers freedom of not having to dress up in ironed shirts and suits to go to the workplace, shrinking demand for dry-cleaning services. The rise of synthetics and other fabrics that don't require dry cleaning has also impacted industry revenue. Revenue is expected to decline at an average of 1.7% per year over the five years through 2022-23, to $2.3 billion. This trend includes a projected fall of 1.4% in the current year due to a plunge in household discretionary income.

Industry establishments provide laundry and dry-cleaning services, as well as linen, uniform and nappy hire services. The services may be accessed through self-service facilities, such as coin-operated facilities, or through facilities operated by industry players.

This report covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecasts, growth rates and an analysis of the industry key players and their market shares.