The Project Management Workbook and PMP/CAPM Exam Study Guide is a two-in-one resource for mastering the Project Management Body of Knowledge (PMBOK®). As the companion to Project Management: A Systems Approach to Planning, Scheduling, and Controlling, this book provides the opportunity to strengthen your understanding of project management in real-world application, with questions, problems, and cases designed to enhance your critical thinking skills. Functioning as a stand-alone study guide to the Project Management Professional (PMP) Certification Exam, this book helps you develop the critical skills of a successful project manager with questions that show you what to expect on exam day. Interesting, enjoyable, and thought-provoking, this workbook and study guide helps you dig into the PMBOK and gain the professional insights that come only from applying what you've learned.
Reading the PMBOK doesn't fully prepare you to pass the PMP exam, let alone function as a project manager in the real world. Understanding how to apply the various methodologies is vital to your success, and this book gives you a wealth of guided practice to hone your skills in advance.
- Practice applying project management concepts
- Test your grasp of the PMBOK methodology
- Preview the PMP with simulated exam questions
- Enhance your critical thinking and project management skills
The project manager's role is broad in scope and detailed in function. Don't try to memorize the PMBOK, internalize it; this approach gives you a ready body of knowledge available for recall as needed, and helps you become a more efficient, more effective project manager. Instinctive knowledge comes from copious practice, and the Project Management Workbook and PMP/CAPM Exam Study Guide is your ideal resource for developing your skills.
(PMI, PMBOK, CAPM, PMP, and Project Management Professional are registered marks of the Project Management Institute, Inc.)
Table of Contents
Preface xi
Chapter 1 Project Management Overview 1
Glossary of Terms 2
Activities, Questions, and Exercises 3
Answers to Questions and Exercises 17
Chapter 2 Project Management Growth: Concepts and Definitions 21
Glossary of Terms 21
Activities, Questions, and Exercises 22
Kerzner “Quick Tips” for the Project Management Institute PMP® and CAPM® Exams 30
Answers to Questions and Exercises 32
Chapter 3 Organizational Structures 37
Glossary of Terms 37
Activities, Questions, and Exercises 39
The Project Management Center of Excellence: A Review 45
Kerzner “Quick Tips” for the Project Management Institute PMP® Exam 46
Answers to Questions and Exercises 47
Chapter 4 Organizing and Staffing the Project Office and Team 53
Glossary of Terms 53
Activities, Questions, and Exercises 55
Kerzner “Quick Tips” for the Project Management Institute PMP® and CAPM® Exams 64
Answers to Questions and Exercises 64
Chapter 5 Management Functions 73
Glossary of Terms 73
Activities, Questions, and Exercises 75
Kerzner “Quick Tips” for the Project Management Institute PMP® and CAPM® Exams 88
Answers to Questions and Exercises 90
Chapter 6 Communications Management 97
Glossary of Terms 98
Activities, Questions, and Exercises 99
Kerzner “Quick Tips” for the Project Management Institute PMP® and CAPM® Exams 104
Answers to Questions and Exercises 105
Chapter 7 Conflicts 109
Glossary of Terms 110
Activities, Questions, and Exercises 111
Kerzner “Quick Tips” for the Project Management Institute PMP® and CAPM® Exams 120
Answers to Questions and Exercises 121
Chapter 8 Special Topics 125
Glossary of Terms 126
Activities, Questions, and Exercises 127
Kerzner “Quick Tips” for the Project Management Institute PMP® and CAPM® Exams 136
Answers to Questions and Exercises 138
Chapter 9 The Variables for Success 143
Glossary of Terms 145
Activities, Questions, and Exercises 146
Kerzner “Quick Tips” for the Project Management Institute PMP® and CAPM® Exams 155
Answers to Questions and Exercises 156
Chapter 10 Working with Executives 161
Glossary of Terms 162
Activities, Questions, and Exercises 163
Kerzner “Quick Tips” for the Project Management Institute PMP® and CAPM® Exams 170
Answers to Questions and Exercises 171
Chapter 11 Planning 175
Glossary of Terms 178
Activities, Questions, and Exercises 180
Kerzner “Quick Tips” for the Project Management Institute PMP® and CAPM® Exams 200
Answers to Questions and Exercises 200
Chapter 12 Network Scheduling Techniques 207
Glossary of Terms 208
Time Management Processes: A Brief Review 211
Activities, Questions, and Exercises 215
Kerzner “Quick Tips” for the Project Management Institute PMP® and CAPM® Exams 226
Answers to Questions and Exercises 227
Chapter 13 Pricing and Estimating 233
Glossary of Terms 234
Activities, Questions, and Exercises 237
Kerzner “Quick Tips” for the Project Management Institute PMP® and CAPM® Exams 246
Answers to Questions and Exercises 247
Chapter 14 Cost Control 251
Glossary of Terms 252
Activities, Questions, and Exercises 257
Kerzner “Quick Tips” for the Project Management Institute PMP® and CAPM® Exams 264
Answers to Questions and Exercises 265
Chapter 15 Metrics 269
The Value of Metrics 270
The Ground Rules for Metrics 271
Glossary of Terms 271
Activities, Questions, and Exercises 272
Kerzner “Quick Tips” for the Project Management Institute PMP® and CAPM® Exams 277
Answers to Questions and Exercises 279
Chapter 16 Trade-Off Analysis in a Project Environment 281
Glossary of Terms 282
Activities, Questions, and Exercises 283
Kerzner “Quick Tips” for the Project Management Institute PMP® and CAPM® Exams 288
Answers to Questions and Exercises 289
Chapter 17 Risk Management 293
Glossary of Terms 294
Activities, Questions, and Exercises 296
Kerzner “Quick Tips” for the Project Management Institute PMP® and CAPM® Exams 312
Answers to Questions and Exercises 313
Chapter 18 Learning Curves 317
Glossary of Terms 318
Project Estimating Using Learning Curves 318
Activities, Questions, and Exercises 323
Kerzner “Quick Tips” for the Project Management Institute PMP® and CAPM® Exams 325
Answers to Questions and Exercises 326
Chapter 19 Contract Management 329
Major Contract Elements 330
Procurement Strategies 330
Glossary of Terms 331
Activities, Questions, and Exercises 333
Kerzner “Quick Tips” for the Project Management Institute PMP® and CAPM® Exams 351
Answers to Questions and Exercises 353
Chapter 20 Quality Management 359
Glossary of Terms 360
Activities, Questions, and Exercises 362
Kerzner “Quick Tips” for the Project Management Institute PMP® and CAPM® Exams 371
Answers to Questions and Exercises 373
Chapter 21 Modern Developments in Project Management 377
The Project Management Maturity Model (PMMM) - A Closer Look 379
Other Developments in Project Management 379
Activities, Questions, and Exercises 384
Answers to Questions and Exercises 386
Chapter 22 PMP® and CAPM® Exam Review 389
Eligibility for the PMP® Exam 390
Eligibility for the CAPM® Exam 391
General Information about the Exams 391
Working the Workbook 392
Preparing for the PMP® Exam 393
Improving Your Project Management Competency 395
Project Management Knowledge Review: Key Topics, Learning Points, and Exam Tips 395
Glossary 396
Project Scope Management Processes 407
Project Schedule Management Processes 410
Project Cost Management Processes 416
Project Quality Management Processes 423
Project Resource Management Processes 431
Project Communications Management Processes 438
Project Risk Management Processes 442
Procurement Management Processes 449
Stakeholder Management Processes 455
General Note about Outputs to PMBOK® Guide Processes 458
Professional Responsibility 458
Project Management Formulas 459
Practice Questions for the Project Management Professional (PMP)® Exam 462
Chapter 23 Challenging and Engaging Questions and Exercises 495
How to Solve Logic Problems 495
Logic Problem #1: Types of Contracts 499
Logic Problem #2: The Mysterious Network Diagram 500
Logic Problem #3: The Incomplete Status Report 501
Logic Problem #4: Another Mysterious Network Diagram 501
Logic Problem #5: Another Mysterious Network Diagram 502
Answers 504
Logic Problem #5 505
Challenging Questions and Scenarios 506
Answers to Challenging Questions 509
Matching (Memory Jogger) Exercises 510
Matching Memory Jogger Answer key: 513
Crashing the Schedule Exercises 514
Crashing the Schedule (Part 2) 515
Analyzing the Schedule 516
Analyzing Yet Another Schedule 517
Answers 518
Earned Value Problems 521
Estimating the Budget at Completion Questions 523
Estimating the Budget at Completion Answers 524
Decision Trees 525
