Lean Service: Mistake Proofing

Mistakes or errors create defects and waste, and Lean is about eliminating waste in the Value Stream process. Mistakes can be expensive, causing scrap, rework, delays, and unhappy customers. Mistake Proofing is a Lean technique that identifies sources of error and puts in place devices and methods designed to prevent errors, or the negative impact of errors. This Lean training course features illustrations and examples drawn from direct experience with Lean implementation in real-world organizations. Audience Going Lean: Mistake Proofing is an interactive, multimedia, eLearning training program. It is intended for managers, operators, technicians, engineers, and trainers who work in, or are transitioning to, a Lean workplace. Mistake Proofing Training Course Content - Basic concepts behind mistake proofing - Consequences of errors, errors and defects - Three primary sources of errors - Failsafe, Poke Yoke, Jidoka - Characteristics and examples of mistake proofing - Four levels of mistake proofing and the value stream - Process for implementing mistake proofing - Red-flag conditions in production or office - Mistake proofing vs conventional wisdom - Examples of mistake proofing application - 5S, colour coding, devices that prevent mistakes - Standardized operating procedures, checklists - Document design for mistake proofing Qualification and Certification Testing LearnTech® certification training incorporates interactive learning checks throughout the instructional sequences. Certification tests are criterion-referenced and module-based with feedback on every response for enhanced learning. Administrative access to dates and scores of tests, certifications, and re-certifications is compliant with ISO quality-standards training requirements. Course offered in English or Chinese (simplified or Traditional Mandarin) Using the Course - This course is designed to allow participants to learn at a convenient time, and at their own pace. You are free to pursue the course when and where you wish. You will require a broadband Internet connection, and a standard Internet browser with flash plugin. - The course modules are listed in the most logical order for you to follow. However you can take the course modules in any order you wish. - You are licensed to use this course for one year. This means that even after you have completed the course it is still available for review purposes. In review mode you can arrow forward and back through the course material to quickly locate specific content for reference, review, or further study. - Course qualification testing is available. In addition, you can re-take any test if you are not satisfied with your initial result. We recommend: - Take the course and complete all modules. - Take the course test. - Make notes while taking the test to highlight content that proves difficult. - Review the course with additional study of this difficult content. - Retake the test to demonstrate your mastery of the content. Following this process helps you to achieve greater learning and a more accurate test assessment. Course Times The time to complete the course will vary depending on prior knowledge, learning style, and individual differences. The more study and review, the greater the knowledge and understanding, and the higher your mastery test scores. Plan your time accordingly.