Lean Service: Planning & Charters

This interactive multimedia learning program is intended for all personnel involved in improving workplace organization including managers, operators, technicians, engineers, and trainers. Lean Services: Planning And Charters Course Content - Describe Lean as a total system driven systematically by goals and vision. - Explain the role of Management in Lean implementation via cycles of activity guided by Hoshin or PDCA. - Describe the role, structure, and purpose of charter documents. - Describe the typical attributes of a Charter Document and how it relates to Kaizens of differing complexity. - Describe the use of the A3 chart and compare/contrast its primary characteristics to a simple Kaizen Charter. - Explain the analysis and planning components of an A3. - Explain the value of A3 for reporting results. Qualification and Certification Testing LearnTech® training incorporates interactive learning checks throughout the instructional sequences. Certification tests are criterion-referenced and module-based with feedback on every response for enhanced learning. Administrative access to dates and scores of tests, certifications, and re-certifications is compliant with ISO quality-standards requirements. ISBN 0-9736935-0-9 Using the Course - This course is designed to allow participants to learn at a convenient time, and at their own pace. You are free to pursue the course when and where you wish. You will require a broadband Internet connection, and a standard Internet browser with flash plugin. - The course modules are listed in the most logical order for you to follow. However you can take the course modules in any order you wish. - You are licensed to use this course for one year. This means that even after you have completed the course it is still available for review purposes. In review mode you can arrow forward and back through the course material to quickly locate specific content for reference, review, or further study. - Course qualification testing is available. In addition, you can re-take any test if you are not satisfied with your initial result. We recommend: - Take the course and complete all modules. - Take the course test. - Make notes while taking the test to highlight content that proves difficult. - Review the course with additional study of this difficult content. - Retake the test to demonstrate your mastery of the content. Following this process helps you to achieve greater learning and a more accurate test assessment. Course Times The time to complete the course will vary depending on prior knowledge, learning style, and individual differences. The more study and review, the greater the knowledge and understanding, and the higher your mastery test scores. Plan your time accordingly.