Internet Service Providers in the UK - Industry Market Research Report

Rising fees: Price hikes will drive revenue and profit growth in 2023-24

Nearly every household (and business) in the UK has access to the internet, with broadband considered a necessity in our daily lives and business operations. There has been a significant shift away from ADSL (Asymmetrical Digital Subscriber Line) connections with a full-copper connection and towards Fibre to the Cabinet (FTTC) and, more recently, to Fibre to the Premises (FTTP), demonstrated by the share of ADSL connections dropping from 43.1% in 2017 to 14.3% in 2021. An FTTP connection is required for premises to access gigabit broadband, which offers download speeds of 1,000 megabits a second and above. According to the ONS, gigabit internet was available to 72% of UK premises in January 2023. Over the five years through 2023-24, revenue is forecast to grow at a compound annual rate of 0.3% to reach £9.2 billion. Companies in this industry provide internet access via fixed lines to businesses, households and the government. Internet services are provided via dial-up and fixed broadband connections. The industry also includes the provision of other corporate data services. Mobile-internet provision is not included in the industry. This report covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecasts, growth rates and an analysis of the industry key players and their market shares.