Computer & Computer Equipment Repair in the UK - Market Research Report (2014-2029)

Hard drive: Repair companies battle against falling computer prices encouraging replacements over fixes

This report covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecasts, growth rates and an analysis of the industry key players and their market shares.

As with other repair industries, the Computer and Computer Equipment Repair industry is countercyclical - companies see demand and revenue grow during economic downturns. After the Brexit vote in 2016-17, declining household disposable income drove consumers to opt for repairs over replacements. Businesses also moved towards computer repair services, choosing to fix faulty equipment rather than invest in new computer owing to weak confidence and high economic uncertainty. The COVID-19 pandemic hit revenue and profitability of computer repairers in 2020-21 through repeated retail store closures, heightened transportation costs and increased operational expenses.

Companies in this industry repair and maintain computers and computer equipment, but not communication-related devices. They repair computers, computer peripherals, tablets, gaming consoles and public machines such as ATMs and cash registers. However, the repair of smartphones, fax machines and commercial-use cameras is excluded.