Postal and Courier Pick-up and Delivery Services in New Zealand - Industry Research Report

Bulking up: Delivery services are boosting revenue as letter demand diminishes

With more internet subscribers than ever before, consumers and businesses have become comfortable communicating, shopping and doing business online. Pandemic lockdowns spurred strong online sales, with parcel and courier delivery services needed to transport goods to end markets. Consumers now expect online delivery as par for the course. Revenue has increased 1.6% over the past five years, with an estimated 1.8% jump in 2022-23, to reach an expected $2.9 billion. Food and grocery deliveries are also gaining popularity, offering consumers convenient options.

Industry operators pick up, transport and deliver letters, documents, parcels and other items weighing less than 30 kilograms. Postal service operators pick up items from predetermined collection points, such as post offices and postal agencies, whereas couriers engage in door-to-door pick-up and delivery (i.e. from residences or places of business).

This report covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecasts, growth rates and an analysis of the industry key players and their market shares.