- Ancillary package provides electronic resources that enhance your learning. - Feature boxes highlight key information and concepts. - Procedure boxes provide step-by-step instructions on a wide variety of dental office duties. - Comprehensive coverage and a clear, concise organization provide the information you need to know to manage today's dental office - in a way that is easy to grasp, regardless of reading level or setting. - NEW and EXPANDED! New content on technology in the dental office, HIPAA, communication and social media, patient recall and retention, coding, and cross-medical billing. - NEW! Images throughout, with a focus on updates in technology. - UPDATED! Revised artwork throughout the text.
Please Note: This is an On Demand product, delivery may take up to 11 working days after payment has been received.
Table of Contents
PART I: Introduction to the Dental Profession 1.�Orientation to the Dental Profession 2.�Dental Basics
PART II: Communication Skills: Principles and Practices 3.�Communication Skills and Tools 4.�Written Correspondence and Electronic Communication 5.�Patient Relations 6.�Dental Healthcare Team Communications
PART III: Managing Dental Office Systems 7.�Computerized Dental Practice 8.�Patient Clinical Records 9.�Information Management and Security 10.�Dental Patient Scheduling 11.�Continuing Care Program (Recall or Re-care Systems) 12.�Inventory Management 13.�Office Equipment
PART IV: Managing Dental Office Finances 14.�Financial Arrangement and Collection Procedures 15.�Dental Insurance Processing 16.�Bookkeeping Procedures: Accounts Payable 17.�Bookkeeping Procedures: Accounts Receivable
PART V: Managing Your Career 18.�Employment Strategies
Glossary