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IT and BPO Services Market in India 2025-2029

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    Report

  • 182 Pages
  • January 2025
  • Region: India
  • TechNavio
  • ID: 4894469
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The IT and BPO services market in India is forecasted to grow by USD 214.8 billion during 2024-2029, accelerating at a CAGR of 12.3% during the forecast period. The report on the IT and BPO services market in India provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by rising cost pressure to maintain in-house it systems, need to focus on core competencies and improve efficiency, and access to new technology, domain expertise, and round-the-clock service.

The IT and BPO services market in India is segmented as below:

By End-user

  • Finance
  • Insurance
  • Telecom
  • Healthcare
  • Others

By Type

  • Export
  • Domestic

By Product

  • IT services
  • BPM
  • Software and research and development

By Geographical Landscape

  • APAC
This study identifies the increased adoption of application outsourcing as one of the prime reasons driving the IT and BPO services market in India growth during the next few years. Also, increasing digital transformation in organizations and increased adoption of software-defined infrastructure will lead to sizable demand in the market.

The report on the IT and BPO services market in India covers the following areas:

  • IT and BPO Services Market in India sizing
  • IT and BPO Services Market in India forecast
  • IT and BPO Services Market in India industry analysis
A robust vendor analysis within the report is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading IT and BPO services market in India vendors that include Accenture PLC, Automatic Data Processing Inc., Cognizant Technology Solutions Corp., ExlService Holdings Inc., Firstsource Solutions Ltd., Genpact Ltd., HCL Technologies Ltd., Hinduja Group Ltd., Infosys Ltd., International Business Machines Corp., Morae Global Corp., Serco Group PLC, Srisys Inc., StarTek Inc., Sutherland Global Services Inc., Tata Consultancy Services Ltd., Tech Mahindra Ltd., TTEC Holdings Inc., Wipro Ltd., and WNS Holdings Ltd. Also, the IT and BPO services market in India analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The report presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive primary and secondary research. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.

Table of Contents

1 Executive Summary
1.1 Market overview
Executive Summary - Chart on Market Overview
Executive Summary - Data Table on Market Overview
Executive Summary - Chart on Country Market Characteristics
Executive Summary - Chart on Market Segmentation by End-user
Executive Summary - Chart on Market Segmentation by Type
Executive Summary - Chart on Market Segmentation by Product
Executive Summary - Chart on Company Market Positioning
2 Market Analysis
2.1 Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
2.2 Criticality of inputs and Factors of differentiation
Overview on criticality of inputs and factors of differentiation
2.3 Factors of disruption
Overview on factors of disruption
2.4 Impact of drivers and challenges
Impact of drivers and challenges in 2024 and 2029
3 Market Landscape
3.1 Market ecosystem
Parent Market
Data Table on - Parent Market
3.2 Market characteristics
Market characteristics analysis
3.3 Value chain analysis
Value chain analysis
4 Market Sizing
4.1 Market definition
Offerings of companies included in the market definition
4.2 Market segment analysis
Market segments
4.3 Market size 2024
4.4 Market outlook: Forecast for 2024-2029
Chart on India - Market size and forecast 2024-2029 ($ billion)
Data Table on India - Market size and forecast 2024-2029 ($ billion)
Chart on India: Year-over-year growth 2024-2029 (%)
Data Table on India: Year-over-year growth 2024-2029 (%)
5 Historic Market Size
5.1 IT And BPO Services Market in India 2019 - 2023
Historic Market Size - Data Table on IT And BPO Services Market in India 2019 - 2023 ($ billion)
5.2 End-user segment analysis 2019 - 2023
Historic Market Size - End-user Segment 2019 - 2023 ($ billion)
5.3 Type segment analysis 2019 - 2023
Historic Market Size - Type Segment 2019 - 2023 ($ billion)
5.4 Product segment analysis 2019 - 2023
Historic Market Size - Product Segment 2019 - 2023 ($ billion)
6 Qualitative Analysis
6.1 Impact of AI in IT and BPO Services Market in India
7 Five Forces Analysis
7.1 Five forces summary
Five forces analysis - Comparison between 2024 and 2029
7.2 Bargaining power of buyers
Bargaining power of buyers - Impact of key factors 2024 and 2029
7.3 Bargaining power of suppliers
Bargaining power of suppliers - Impact of key factors in 2024 and 2029
7.4 Threat of new entrants
Threat of new entrants - Impact of key factors in 2024 and 2029
7.5 Threat of substitutes
Threat of substitutes - Impact of key factors in 2024 and 2029
7.6 Threat of rivalry
Threat of rivalry - Impact of key factors in 2024 and 2029
7.7 Market condition
Chart on Market condition - Five forces 2024 and 2029
8 Market Segmentation by End-user
8.1 Market segments
Chart on End-user - Market share 2024-2029 (%)
Data Table on End-user - Market share 2024-2029 (%)
8.2 Comparison by End-user
Chart on Comparison by End-user
Data Table on Comparison by End-user
8.3 Finance - Market size and forecast 2024-2029
Chart on Finance - Market size and forecast 2024-2029 ($ billion)
Data Table on Finance - Market size and forecast 2024-2029 ($ billion)
Chart on Finance - Year-over-year growth 2024-2029 (%)
Data Table on Finance - Year-over-year growth 2024-2029 (%)
8.4 Insurance - Market size and forecast 2024-2029
Chart on Insurance - Market size and forecast 2024-2029 ($ billion)
Data Table on Insurance - Market size and forecast 2024-2029 ($ billion)
Chart on Insurance - Year-over-year growth 2024-2029 (%)
Data Table on Insurance - Year-over-year growth 2024-2029 (%)
8.5 Telecom - Market size and forecast 2024-2029
Chart on Telecom - Market size and forecast 2024-2029 ($ billion)
Data Table on Telecom - Market size and forecast 2024-2029 ($ billion)
Chart on Telecom - Year-over-year growth 2024-2029 (%)
Data Table on Telecom - Year-over-year growth 2024-2029 (%)
8.6 Healthcare - Market size and forecast 2024-2029
Chart on Healthcare - Market size and forecast 2024-2029 ($ billion)
Data Table on Healthcare - Market size and forecast 2024-2029 ($ billion)
Chart on Healthcare - Year-over-year growth 2024-2029 (%)
Data Table on Healthcare - Year-over-year growth 2024-2029 (%)
8.7 Others - Market size and forecast 2024-2029
Chart on Others - Market size and forecast 2024-2029 ($ billion)
Data Table on Others - Market size and forecast 2024-2029 ($ billion)
Chart on Others - Year-over-year growth 2024-2029 (%)
Data Table on Others - Year-over-year growth 2024-2029 (%)
8.8 Market opportunity by End-user
Market opportunity by End-user ($ billion)
Data Table on Market opportunity by End-user ($ billion)
9 Market Segmentation by Type
9.1 Market segments
Chart on Type - Market share 2024-2029 (%)
Data Table on Type - Market share 2024-2029 (%)
9.2 Comparison by Type
Chart on Comparison by Type
Data Table on Comparison by Type
9.3 Export - Market size and forecast 2024-2029
Chart on Export - Market size and forecast 2024-2029 ($ billion)
Data Table on Export - Market size and forecast 2024-2029 ($ billion)
Chart on Export - Year-over-year growth 2024-2029 (%)
Data Table on Export - Year-over-year growth 2024-2029 (%)
9.4 Domestic - Market size and forecast 2024-2029
Chart on Domestic - Market size and forecast 2024-2029 ($ billion)
Data Table on Domestic - Market size and forecast 2024-2029 ($ billion)
Chart on Domestic - Year-over-year growth 2024-2029 (%)
Data Table on Domestic - Year-over-year growth 2024-2029 (%)
9.5 Market opportunity by Type
Market opportunity by Type ($ billion)
Data Table on Market opportunity by Type ($ billion)
10 Market Segmentation by Product
10.1 Market segments
Chart on Product - Market share 2024-2029 (%)
Data Table on Product - Market share 2024-2029 (%)
10.2 Comparison by Product
Chart on Comparison by Product
Data Table on Comparison by Product
10.3 IT services - Market size and forecast 2024-2029
Chart on IT services - Market size and forecast 2024-2029 ($ billion)
Data Table on IT services - Market size and forecast 2024-2029 ($ billion)
Chart on IT services - Year-over-year growth 2024-2029 (%)
Data Table on IT services - Year-over-year growth 2024-2029 (%)
10.4 BPM - Market size and forecast 2024-2029
Chart on BPM - Market size and forecast 2024-2029 ($ billion)
Data Table on BPM - Market size and forecast 2024-2029 ($ billion)
Chart on BPM - Year-over-year growth 2024-2029 (%)
Data Table on BPM - Year-over-year growth 2024-2029 (%)
10.5 Software and research and development - Market size and forecast 2024-2029
Chart on Software and research and development - Market size and forecast 2024-2029 ($ billion)
Data Table on Software and research and development - Market size and forecast 2024-2029 ($ billion)
Chart on Software and research and development - Year-over-year growth 2024-2029 (%)
Data Table on Software and research and development - Year-over-year growth 2024-2029 (%)
10.6 Market opportunity by Product
Market opportunity by Product ($ billion)
Data Table on Market opportunity by Product ($ billion)
11 Customer Landscape
11.1 Customer landscape overview
Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
12 Drivers, Challenges, and Opportunity/Restraints
12.1 Market drivers
12.2 Market challenges
12.3 Impact of drivers and challenges
Impact of drivers and challenges in 2024 and 2029
12.4 Market opportunities/restraints
13 Competitive Landscape
13.1 Overview
13.2 Competitive Landscape
Overview on criticality of inputs and factors of differentiation
13.3 Landscape disruption
Overview on factors of disruption
13.4 Industry risks
Impact of key risks on business
14 Competitive Analysis
14.1 Companies profiled
Companies covered
14.2 Company ranking index
Company ranking index
14.3 Market positioning of companies
Matrix on companies position and classification
14.4 Accenture PLC
Accenture PLC - Overview
Accenture PLC - Business segments
Accenture PLC - Key news
Accenture PLC - Key offerings
Accenture PLC - Segment focus
SWOT
14.5 Automatic Data Processing Inc.
Automatic Data Processing Inc. - Overview
Automatic Data Processing Inc. - Business segments
Automatic Data Processing Inc. - Key news
Automatic Data Processing Inc. - Key offerings
Automatic Data Processing Inc. - Segment focus
SWOT
14.6 Cognizant Technology Solutions Corp.
Cognizant Technology Solutions Corp. - Overview
Cognizant Technology Solutions Corp. - Business segments
Cognizant Technology Solutions Corp. - Key news
Cognizant Technology Solutions Corp. - Key offerings
Cognizant Technology Solutions Corp. - Segment focus
SWOT
14.7 ExlService Holdings Inc.
ExlService Holdings Inc. - Overview
ExlService Holdings Inc. - Business segments
ExlService Holdings Inc. - Key offerings
ExlService Holdings Inc. - Segment focus
SWOT
14.8 Firstsource Solutions Ltd.
Firstsource Solutions Ltd. - Overview
Firstsource Solutions Ltd. - Business segments
Firstsource Solutions Ltd. - Key news
Firstsource Solutions Ltd. - Key offerings
Firstsource Solutions Ltd. - Segment focus
SWOT
14.9 Genpact Ltd.
Genpact Ltd. - Overview
Genpact Ltd. - Business segments
Genpact Ltd. - Key news
Genpact Ltd. - Key offerings
Genpact Ltd. - Segment focus
SWOT
14.10 HCL Technologies Ltd.
HCL Technologies Ltd. - Overview
HCL Technologies Ltd. - Business segments
HCL Technologies Ltd. - Key news
HCL Technologies Ltd. - Key offerings
HCL Technologies Ltd. - Segment focus
SWOT
14.11 Infosys Ltd.
Infosys Ltd. - Overview
Infosys Ltd. - Business segments
Infosys Ltd. - Key news
Infosys Ltd. - Key offerings
Infosys Ltd. - Segment focus
SWOT
14.12 International Business Machines Corp.
International Business Machines Corp. - Overview
International Business Machines Corp. - Business segments
International Business Machines Corp. - Key news
International Business Machines Corp. - Key offerings
International Business Machines Corp. - Segment focus
SWOT
14.13 Serco Group Plc
Serco Group Plc - Overview
Serco Group Plc - Business segments
Serco Group Plc - Key offerings
Serco Group Plc - Segment focus
SWOT
14.14 StarTek Inc.
StarTek Inc. - Overview
StarTek Inc. - Business segments
StarTek Inc. - Key offerings
StarTek Inc. - Segment focus
SWOT
14.15 Tata Consultancy Services Ltd.
Tata Consultancy Services Ltd. - Overview
Tata Consultancy Services Ltd. - Business segments
Tata Consultancy Services Ltd. - Key news
Tata Consultancy Services Ltd. - Key offerings
Tata Consultancy Services Ltd. - Segment focus
SWOT
14.16 Tech Mahindra Ltd.
Tech Mahindra Ltd. - Overview
Tech Mahindra Ltd. - Business segments
Tech Mahindra Ltd. - Key news
Tech Mahindra Ltd. - Key offerings
Tech Mahindra Ltd. - Segment focus
SWOT
14.17 Wipro Ltd.
Wipro Ltd. - Overview
Wipro Ltd. - Business segments
Wipro Ltd. - Key news
Wipro Ltd. - Key offerings
Wipro Ltd. - Segment focus
SWOT
14.18 WNS Holdings Ltd.
WNS Holdings Ltd. - Overview
WNS Holdings Ltd. - Business segments
WNS Holdings Ltd. - Key news
WNS Holdings Ltd. - Key offerings
WNS Holdings Ltd. - Segment focus
SWOT
15 Appendix
15.1 Scope of the report
15.2 Inclusions and exclusions checklist
Inclusions checklist
Exclusions checklist
15.3 Currency conversion rates for US$
Currency conversion rates for US$
15.4 Research methodology
Research methodology
15.5 Data procurement
Information sources
15.6 Data validation
Data validation
15.7 Validation techniques employed for market sizing
Validation techniques employed for market sizing
15.8 Data synthesis
Data synthesis
15.9 360 degree market analysis
360 degree market analysis
15.10 List of abbreviations
List of abbreviations
List of Exhibits
Exhibits 1: Executive Summary - Chart on Market Overview
Exhibits 2: Executive Summary - Data Table on Market Overview
Exhibits 3: Executive Summary - Chart on Country Market Characteristics
Exhibits 4: Executive Summary - Chart on Market Segmentation by End-user
Exhibits 5: Executive Summary - Chart on Market Segmentation by Type
Exhibits 6: Executive Summary - Chart on Market Segmentation by Product
Exhibits 7: Executive Summary - Chart on Company Market Positioning
Exhibits 8: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Exhibits 9: Overview on criticality of inputs and factors of differentiation
Exhibits 10: Overview on factors of disruption
Exhibits 11: Impact of drivers and challenges in 2024 and 2029
Exhibits 12: Parent Market
Exhibits 13: Data Table on - Parent Market
Exhibits 14: Market characteristics analysis
Exhibits 15: Value chain analysis
Exhibits 16: Offerings of companies included in the market definition
Exhibits 17: Market segments
Exhibits 18: Chart on India - Market size and forecast 2024-2029 ($ billion)
Exhibits 19: Data Table on India - Market size and forecast 2024-2029 ($ billion)
Exhibits 20: Chart on India: Year-over-year growth 2024-2029 (%)
Exhibits 21: Data Table on India: Year-over-year growth 2024-2029 (%)
Exhibits 22: Historic Market Size - Data Table on IT And BPO Services Market in India 2019 - 2023 ($ billion)
Exhibits 23: Historic Market Size - End-user Segment 2019 - 2023 ($ billion)
Exhibits 24: Historic Market Size - Type Segment 2019 - 2023 ($ billion)
Exhibits 25: Historic Market Size - Product Segment 2019 - 2023 ($ billion)
Exhibits 26: Five forces analysis - Comparison between 2024 and 2029
Exhibits 27: Bargaining power of buyers - Impact of key factors 2024 and 2029
Exhibits 28: Bargaining power of suppliers - Impact of key factors in 2024 and 2029
Exhibits 29: Threat of new entrants - Impact of key factors in 2024 and 2029
Exhibits 30: Threat of substitutes - Impact of key factors in 2024 and 2029
Exhibits 31: Threat of rivalry - Impact of key factors in 2024 and 2029
Exhibits 32: Chart on Market condition - Five forces 2024 and 2029
Exhibits 33: Chart on End-user - Market share 2024-2029 (%)
Exhibits 34: Data Table on End-user - Market share 2024-2029 (%)
Exhibits 35: Chart on Comparison by End-user
Exhibits 36: Data Table on Comparison by End-user
Exhibits 37: Chart on Finance - Market size and forecast 2024-2029 ($ billion)
Exhibits 38: Data Table on Finance - Market size and forecast 2024-2029 ($ billion)
Exhibits 39: Chart on Finance - Year-over-year growth 2024-2029 (%)
Exhibits 40: Data Table on Finance - Year-over-year growth 2024-2029 (%)
Exhibits 41: Chart on Insurance - Market size and forecast 2024-2029 ($ billion)
Exhibits 42: Data Table on Insurance - Market size and forecast 2024-2029 ($ billion)
Exhibits 43: Chart on Insurance - Year-over-year growth 2024-2029 (%)
Exhibits 44: Data Table on Insurance - Year-over-year growth 2024-2029 (%)
Exhibits 45: Chart on Telecom - Market size and forecast 2024-2029 ($ billion)
Exhibits 46: Data Table on Telecom - Market size and forecast 2024-2029 ($ billion)
Exhibits 47: Chart on Telecom - Year-over-year growth 2024-2029 (%)
Exhibits 48: Data Table on Telecom - Year-over-year growth 2024-2029 (%)
Exhibits 49: Chart on Healthcare - Market size and forecast 2024-2029 ($ billion)
Exhibits 50: Data Table on Healthcare - Market size and forecast 2024-2029 ($ billion)
Exhibits 51: Chart on Healthcare - Year-over-year growth 2024-2029 (%)
Exhibits 52: Data Table on Healthcare - Year-over-year growth 2024-2029 (%)
Exhibits 53: Chart on Others - Market size and forecast 2024-2029 ($ billion)
Exhibits 54: Data Table on Others - Market size and forecast 2024-2029 ($ billion)
Exhibits 55: Chart on Others - Year-over-year growth 2024-2029 (%)
Exhibits 56: Data Table on Others - Year-over-year growth 2024-2029 (%)
Exhibits 57: Market opportunity by End-user ($ billion)
Exhibits 58: Data Table on Market opportunity by End-user ($ billion)
Exhibits 59: Chart on Type - Market share 2024-2029 (%)
Exhibits 60: Data Table on Type - Market share 2024-2029 (%)
Exhibits 61: Chart on Comparison by Type
Exhibits 62: Data Table on Comparison by Type
Exhibits 63: Chart on Export - Market size and forecast 2024-2029 ($ billion)
Exhibits 64: Data Table on Export - Market size and forecast 2024-2029 ($ billion)
Exhibits 65: Chart on Export - Year-over-year growth 2024-2029 (%)
Exhibits 66: Data Table on Export - Year-over-year growth 2024-2029 (%)
Exhibits 67: Chart on Domestic - Market size and forecast 2024-2029 ($ billion)
Exhibits 68: Data Table on Domestic - Market size and forecast 2024-2029 ($ billion)
Exhibits 69: Chart on Domestic - Year-over-year growth 2024-2029 (%)
Exhibits 70: Data Table on Domestic - Year-over-year growth 2024-2029 (%)
Exhibits 71: Market opportunity by Type ($ billion)
Exhibits 72: Data Table on Market opportunity by Type ($ billion)
Exhibits 73: Chart on Product - Market share 2024-2029 (%)
Exhibits 74: Data Table on Product - Market share 2024-2029 (%)
Exhibits 75: Chart on Comparison by Product
Exhibits 76: Data Table on Comparison by Product
Exhibits 77: Chart on IT services - Market size and forecast 2024-2029 ($ billion)
Exhibits 78: Data Table on IT services - Market size and forecast 2024-2029 ($ billion)
Exhibits 79: Chart on IT services - Year-over-year growth 2024-2029 (%)
Exhibits 80: Data Table on IT services - Year-over-year growth 2024-2029 (%)
Exhibits 81: Chart on BPM - Market size and forecast 2024-2029 ($ billion)
Exhibits 82: Data Table on BPM - Market size and forecast 2024-2029 ($ billion)
Exhibits 83: Chart on BPM - Year-over-year growth 2024-2029 (%)
Exhibits 84: Data Table on BPM - Year-over-year growth 2024-2029 (%)
Exhibits 85: Chart on Software and research and development - Market size and forecast 2024-2029 ($ billion)
Exhibits 86: Data Table on Software and research and development - Market size and forecast 2024-2029 ($ billion)
Exhibits 87: Chart on Software and research and development - Year-over-year growth 2024-2029 (%)
Exhibits 88: Data Table on Software and research and development - Year-over-year growth 2024-2029 (%)
Exhibits 89: Market opportunity by Product ($ billion)
Exhibits 90: Data Table on Market opportunity by Product ($ billion)
Exhibits 91: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Exhibits 92: Impact of drivers and challenges in 2024 and 2029
Exhibits 93: Overview on criticality of inputs and factors of differentiation
Exhibits 94: Overview on factors of disruption
Exhibits 95: Impact of key risks on business
Exhibits 96: Companies covered
Exhibits 97: Company ranking index
Exhibits 98: Matrix on companies position and classification
Exhibits 99: Accenture PLC - Overview
Exhibits 100: Accenture PLC - Business segments
Exhibits 101: Accenture PLC - Key news
Exhibits 102: Accenture PLC - Key offerings
Exhibits 103: Accenture PLC - Segment focus
Exhibits 104: SWOT
Exhibits 105: Automatic Data Processing Inc. - Overview
Exhibits 106: Automatic Data Processing Inc. - Business segments
Exhibits 107: Automatic Data Processing Inc. - Key news
Exhibits 108: Automatic Data Processing Inc. - Key offerings
Exhibits 109: Automatic Data Processing Inc. - Segment focus
Exhibits 110: SWOT
Exhibits 111: Cognizant Technology Solutions Corp. - Overview
Exhibits 112: Cognizant Technology Solutions Corp. - Business segments
Exhibits 113: Cognizant Technology Solutions Corp. - Key news
Exhibits 114: Cognizant Technology Solutions Corp. - Key offerings
Exhibits 115: Cognizant Technology Solutions Corp. - Segment focus
Exhibits 116: SWOT
Exhibits 117: ExlService Holdings Inc. - Overview
Exhibits 118: ExlService Holdings Inc. - Business segments
Exhibits 119: ExlService Holdings Inc. - Key offerings
Exhibits 120: ExlService Holdings Inc. - Segment focus
Exhibits 121: SWOT
Exhibits 122: Firstsource Solutions Ltd. - Overview
Exhibits 123: Firstsource Solutions Ltd. - Business segments
Exhibits 124: Firstsource Solutions Ltd. - Key news
Exhibits 125: Firstsource Solutions Ltd. - Key offerings
Exhibits 126: Firstsource Solutions Ltd. - Segment focus
Exhibits 127: SWOT
Exhibits 128: Genpact Ltd. - Overview
Exhibits 129: Genpact Ltd. - Business segments
Exhibits 130: Genpact Ltd. - Key news
Exhibits 131: Genpact Ltd. - Key offerings
Exhibits 132: Genpact Ltd. - Segment focus
Exhibits 133: SWOT
Exhibits 134: HCL Technologies Ltd. - Overview
Exhibits 135: HCL Technologies Ltd. - Business segments
Exhibits 136: HCL Technologies Ltd. - Key news
Exhibits 137: HCL Technologies Ltd. - Key offerings
Exhibits 138: HCL Technologies Ltd. - Segment focus
Exhibits 139: SWOT
Exhibits 140: Infosys Ltd. - Overview
Exhibits 141: Infosys Ltd. - Business segments
Exhibits 142: Infosys Ltd. - Key news
Exhibits 143: Infosys Ltd. - Key offerings
Exhibits 144: Infosys Ltd. - Segment focus
Exhibits 145: SWOT
Exhibits 146: International Business Machines Corp. - Overview
Exhibits 147: International Business Machines Corp. - Business segments
Exhibits 148: International Business Machines Corp. - Key news
Exhibits 149: International Business Machines Corp. - Key offerings
Exhibits 150: International Business Machines Corp. - Segment focus
Exhibits 151: SWOT
Exhibits 152: Serco Group Plc - Overview
Exhibits 153: Serco Group Plc - Business segments
Exhibits 154: Serco Group Plc - Key offerings
Exhibits 155: Serco Group Plc - Segment focus
Exhibits 156: SWOT
Exhibits 157: StarTek Inc. - Overview
Exhibits 158: StarTek Inc. - Business segments
Exhibits 159: StarTek Inc. - Key offerings
Exhibits 160: StarTek Inc. - Segment focus
Exhibits 161: SWOT
Exhibits 162: Tata Consultancy Services Ltd. - Overview
Exhibits 163: Tata Consultancy Services Ltd. - Business segments
Exhibits 164: Tata Consultancy Services Ltd. - Key news
Exhibits 165: Tata Consultancy Services Ltd. - Key offerings
Exhibits 166: Tata Consultancy Services Ltd. - Segment focus
Exhibits 167: SWOT
Exhibits 168: Tech Mahindra Ltd. - Overview
Exhibits 169: Tech Mahindra Ltd. - Business segments
Exhibits 170: Tech Mahindra Ltd. - Key news
Exhibits 171: Tech Mahindra Ltd. - Key offerings
Exhibits 172: Tech Mahindra Ltd. - Segment focus
Exhibits 173: SWOT
Exhibits 174: Wipro Ltd. - Overview
Exhibits 175: Wipro Ltd. - Business segments
Exhibits 176: Wipro Ltd. - Key news
Exhibits 177: Wipro Ltd. - Key offerings
Exhibits 178: Wipro Ltd. - Segment focus
Exhibits 179: SWOT
Exhibits 180: WNS Holdings Ltd. - Overview
Exhibits 181: WNS Holdings Ltd. - Business segments
Exhibits 182: WNS Holdings Ltd. - Key news
Exhibits 183: WNS Holdings Ltd. - Key offerings
Exhibits 184: WNS Holdings Ltd. - Segment focus
Exhibits 185: SWOT
Exhibits 186: Inclusions checklist
Exhibits 187: Exclusions checklist
Exhibits 188: Currency conversion rates for US$
Exhibits 189: Research methodology
Exhibits 190: Information sources
Exhibits 191: Data validation
Exhibits 192: Validation techniques employed for market sizing
Exhibits 193: Data synthesis
Exhibits 194: 360 degree market analysis
Exhibits 195: List of abbreviations

Executive Summary

The following companies are recognized as the key players in the global IT and BPO services market in India: Accenture PLC, Automatic Data Processing Inc., Cognizant Technology Solutions Corp., ExlService Holdings Inc., Firstsource Solutions Ltd., Genpact Ltd., HCL Technologies Ltd., Hinduja Group Ltd., Infosys Ltd., International Business Machines Corp., Morae Global Corp., Serco Group PLC, Srisys Inc., StarTek Inc., Sutherland Global Services Inc., Tata Consultancy Services Ltd., Tech Mahindra Ltd., TTEC Holdings Inc., Wipro Ltd., and WNS Holdings Ltd..

Commenting on the report, an analyst from the research team said: "The latest trend gaining momentum in the market is increased adoption of application outsourcing."

According to the report, one of the major drivers for this market is the rising cost pressure to maintain in-house it systems.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.

Companies Mentioned (Partial List)

A selection of companies mentioned in this report includes, but is not limited to:

  • Accenture Plc
  • Automatic Data Processing Inc.
  • Cognizant Technology Solutions Corp.
  • ExlService Holdings Inc.
  • Firstsource Solutions Ltd.
  • Genpact Ltd.
  • HCL Technologies Ltd.
  • Hinduja Group Ltd.
  • Infosys Ltd.
  • International Business Machines Corp.
  • Morae Global Corp.
  • Serco Group Plc
  • Srisys Inc.
  • StarTek Inc.
  • Sutherland Global Services Inc.
  • Tata Consultancy Services Ltd.
  • Tech Mahindra Ltd.
  • TTEC Holdings Inc.
  • Wipro Ltd.
  • WNS Holdings Ltd.