- Written in an accessible, clear, engaging, and easy to understand style. - Key terms, learning objectives, end-of-chapter assignments, and discussion questions throughout. - Examples and exercises delve deeper into topic areas. - Extensive offering of working papers and templates allow for extra practice on tasks and scenarios encountered in the medical office environment. - Quintessentially Canadian content and viewpoint. - Continuation of the beloved Dr. Plunkett theme. - NEW! Four Colour design with new art programme better illustrates current concepts and improves readability and visual appeal. - UPDATED! Expanded coverage of healthcare plans across Canada. - NEW! Coverage of Electronic Medical Records (EMR). - NEW! Evolve site including chapter review questions, review questions, videos, forms and templates, audio glossary, and more! - UPDATED! Reflects contemporary standards, technological tools, and terminology used in day-to-day modern health care practice. - NEW! New and revised learning tools - including: learning objectives, key terms, assignment boxes, tips, critical thinking boxes, and Did You Know boxes. - UPDATED! Reflects current privacy legislation (PIPEDA) and changes to provincial and territorial Freedom of Information acts. - NEW! Chapter order and comprehensive Table of Contents.
Table of Contents
Part 1: Introduction to the Health Care Environment
1.�Your Future as a Medical Administrative Assistant 2.�Health Associations and the Law
Part 2: Tools and Procedures for the Medical Administrative Assistant
3.�Reception, Booking Appointments and Clinical Responsibilities 4.�Patient Records Management 5.�The Telephone and eCommunication Tools 6.�Office Correspondence: Mail, Memos, Letters, and Envelopes 7.�Health Insurance Plans 8.�Financial Records 9.�Managing Office Supplies 10.�The Procedures Manual 11.�Meeting Organization 12.�Hospital Records, Requisitions, and Reports
Part 3: Career Development
13.�Your Job Search
Appendices: ?�Appendix A: Common Abbreviations Used in the Health Care Field ?�Appendix B: Laboratory Medicine ?�Appendix C: Pharmacology ?�Appendix D: Reference Resources
Authors
Heather D Ramsay Learning Manager, Holland College. Heather D Ramsay, Bachelor of Arts (Psychology/Sociology), University of Prince Edward IslandMaster of Education (Distance Education), Athabasca University Marie Rutherford Georgian College. Marie Rutherford, Bachelor of Arts-General Studies, Athabasca University; Nursing Diploma (SGH/Centennial College); Learning Design: Educational/Instructional Technology, University of Toronto
Faculty, Office Administration - Medical/Health Services at Georgian College.
