This bundle consists of 4 courses
- TFA - Telephony and data services
- TCB - Wireless communications
- TCC - Telecoms infrastructure and administration
- TCE - Introduction to telecoms services
TFA - Telephony and data services
Introduces the facilities and capabilities of telephony and data services provided by modern telecommunications systems with reference to the underlying infrastructure. This course has 5 modules within it, with an approximate study time of 6 hours.
TCB - Wireless communications
Introduces the basic operation, capabilities, and applications of wireless communications for those joining the telecoms sector in a managerial or technical role. This course has 3 modules within it, with an approximate study time of 3 hours.
TCC - Telecoms infrastructure and administration
Introduces the underlying physical infrastructure of a telecommunications system and the commercial, standardisation, and regulatory aspects of telecoms provision. This course has 3 modules within it, with an approximate study time of 4 hours.
Telecoms for call centre staff
The "Introduction to telecoms services" course is particularly useful for customer-facing staff who need an appreciation of telecommunications without technical detail. These include customer service agents and retail sales representatives working in the telecoms sector.
TCE - Introduction to telecoms services
Provides an overview of the facilities provided by modern fixed-line and mobile telecommunications services. This course has 4 modules within it, with an approximate study time of 4 hours.
Course Content
TFA - Telephony and data services
Module 1 -Telecoms Service
Module 2 - Public telephony service
Module 3 - Access to Data Service
Module 4 - Wide Area Networks
Module 5 - Private telephony service
TCB - Wireless communications
Module 1 - Introduction to wireless
Module 2 - Fixed and nomadic wireless communication
Module 3 - Mobile services
TCC - Telecoms infrastructure and administration
Module 1 - Telecoms Infrastructure
Module 2 - Standards and regulation
Module 3 - Interconnection
TCE - Introduction to telecoms services
Module 1 - Digital Communication
Module 2 - Telephone Services
Module 3 - Fixed Line Broadband Services
Module 4 - Mobile Services
