Europe Queue Management System Market Forecast to 2030 - Regional Analysis - By Type, Component, and Application

The Europe queue management system market was valued at US$ 127.97 million in 2022 and is expected to reach US$ 200.65 million by 2030; it is estimated to grow at a CAGR of 5.8% from 2022 to 2030.

Implementing Artificial Intelligence in Queue Management System Drives Europe Queue Management System Market

The rise in customer expectations associated with their time influences service providers to adopt queue management systems. The most common customer complaints include long queues at banks, retail stores, airports, hospitals, and other public places, especially during peak hours or holidays. In order to access services in public facilities, consumers are often impatient and stressed and progress through queues. Moreover, according to the World Health Organization, the proportion of the geriatric population is expected to increase from 12% in 2015 to 22% by 2050. Older people suffering from cardiovascular disease, osteoporosis, and dementia require frequent visits to hospitals. Hence, long queues at medical facilities can be a physical burden to them, which generates the demand for AI-based queue management software.

The use of an AI-based queue management system supports healthcare and other facilities to solve their customer's problems. An AI-based queue management system leverages artificial intelligence to minimize wait times, manage queues, and improve patient experience. It uses real-time data to predict customer traffic and allocate resources accordingly by providing customers with a seamless and hassle-free experience. AI-based queue management systems help reduce customer frustration and improve overall customer's satisfaction. It is capable of monitoring customer traffic and queue length in real time, providing business owners with accurate data to make informed decisions. Thus, the implementation of AI-based queue management systems is likely to generate several growth opportunities for the market players during the forecast period.

Europe Queue Management System Market Overview

European countries are technologically advanced, owing to the high adoption rate of advanced technologies in Germany, the UK, France, Spain, Italy, and Russia. According to the Netherlands Ministry of Foreign Affairs, the AI technology used by various enterprises in Europe was only 8% in 2021, which has almost doubled by January 2023. In a few industries, 75% of enterprises use AI technology to manage their day-to-day transactions. The growing adoption of advanced technology encourages market players to implement AI technology in queue management systems to improve customer satisfaction. AI queue management systems can offer significant self-service options to customers, including online appointments, check-in kiosks, and virtual queuing. These reduce wait times and improve customer experience, which is expected to boost the demand for queue management systems during the forecast period.

Europe Queue Management System Market Segmentation

The Europe queue management system market is segmented based on type, component, application, and country.

Based on type, the Europe queue management system market is bifurcated into virtual queuing and linear queuing. The virtual queuing segment held a larger share in 2022.

By component, the Europe queue management system market is bifurcated into solution and services. The solution segment held a larger share in 2022.

By application, the Europe queue management system market is segmented into BFSI, hospitals, retail outlets, utility service providers and airports, restaurants, government offices, and others. The BFSI segment held the largest share in 2022.

Based on country, the Europe queue management system market is segmented into France, Germany, the UK, Italy, Russia, and the Rest of Europe. Germany dominated the Europe queue management system market in 2022.

Q-MATIC Group AB, Qminder Ltd, Q-nomy Inc, Aurionpro Solutions Ltd, Advantech Co Ltd, and AKIS Technologies UAB are some of the leading companies operating in the Europe queue management system market.