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The call center outsourcing market is forecasted to grow by USD 25.9 billion during 2023-2028, accelerating at a CAGR of 4.37% during the forecast period. The report on the call center outsourcing market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.Speak directly to the analyst to clarify any post sales queries you may have.
The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by rise of emerging countries as call center destinations, increasing use of RPA in call centers, and focus on reducing operating costs.
The call center outsourcing market is segmented as below:
By End-user
- IT and telecom
- BFSI
- Healthcare
- Retail
- Others
By Type
- Inbound
- Outbound
By Geographical Landscape
- North America
- Europe
- APAC
- South America
- Middle East and Africa
The report on the call center outsourcing market covers the following areas:
- Call center outsourcing market sizing
- Call center outsourcing market forecast
- Call center outsourcing market industry analysis
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.
The report presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.
Table of Contents
1 Executive Summary
2 Market Landscape
3 Market Sizing
4 Historic Market Size
5 Five Forces Analysis
6 Market Segmentation by End-user
7 Market Segmentation by Type
8 Customer Landscape
9 Geographic Landscape
10 Drivers, Challenges, and Opportunity/Restraints
11 Competitive Landscape
12 Competitive Analysis
13 Appendix
List of Exhibits
Executive Summary
The following companies are recognized as the key players in the global call center outsourcing market: 247.AI Inc., Alorica Inc., Atento SA, Bertelsmann SE and Co. KGaA, Computer Generated Solutions Inc., Continuum Global Solutions LLC, Datacom Group Ltd., DiRAD Technologies Inc., Epicenter Technologies Pvt. Ltd., Five9 Inc., Helpware Inc., Hinduja Global Solutions Ltd., Infosys Ltd., Serco Group Plc, StarTek Inc., Sutherland Global Services Inc., Tata Consultancy Services Ltd., Teleperformance SE, Transcom Holding AB, and XACT Acquisition LLC.Commenting on the report, an analyst from the research team said: "The latest trend gaining momentum in the market is increase in M and A and strategic alliances among vendors."
According to the report, one of the major drivers for this market is the rise of emerging countries as call center destinations.
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.
Companies Mentioned (Partial List)
A selection of companies mentioned in this report includes, but is not limited to:
- 247.ai Inc.
- Alorica Inc.
- Atento SA
- Bertelsmann SE and Co. KGaA
- Computer Generated Solutions Inc.
- Continuum Global Solutions LLC
- Datacom Group Ltd.
- DiRAD Technologies Inc.
- Epicenter Technologies Pvt. Ltd.
- Five9 Inc.
- Helpware Inc.
- Hinduja Global Solutions Ltd.
- Infosys Ltd.
- Serco Group Plc
- StarTek Inc.
- Sutherland Global Services Inc.
- Tata Consultancy Services Ltd.
- Teleperformance SE
- Transcom Holding AB
- XACT Acquisition LLC
