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Telecom IT Services - Global Strategic Business Report

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    Report

  • 179 Pages
  • March 2025
  • Region: Global
  • Global Industry Analysts, Inc
  • ID: 5141530
The global market for Telecom IT Services was valued at USD 584.5 Billion in 2024 and is projected to reach USD 2 Trillion by 2030, growing at a CAGR of 22.8% from 2024 to 2030. This comprehensive report provides an in-depth analysis of market trends, drivers, and forecasts, helping you make informed business decisions.

Global Telecom IT Services Market - Key Trends and Drivers Summarized

What Role Do IT Services Play in the Telecom Sector?

Telecom IT services are critical to the functioning of modern telecommunications networks, supporting everything from infrastructure management to customer service optimization. These services encompass a broad range of solutions, including system integration, network management, cybersecurity, and IT consulting. As telecom companies increasingly rely on digital platforms to deliver services, the role of IT services has expanded to include cloud migration, software development, and AI-driven automation. With the rise of 5G and IoT technologies, telecom operators are under pressure to modernize their IT infrastructure, optimize network performance, and deliver seamless customer experiences, making IT services indispensable to their operations.

How Is Digital Transformation Impacting Telecom IT Services?

Digital transformation is a major driver of change within the telecom industry, and IT services play a crucial role in facilitating this shift. Telecom operators are investing heavily in IT solutions that allow them to move away from traditional legacy systems toward cloud-native and software-defined networks. The adoption of AI and machine learning is revolutionizing how telecom companies manage networks, with predictive analytics and automation helping to optimize service delivery and minimize downtime. Moreover, IT services enable the integration of new digital platforms that support innovations like OTT services, mobile financial services, and content streaming. This integration is not only enhancing customer engagement but also allowing telecom operators to diversify their revenue streams.

What Are the Key Segments in the Telecom IT Services Market?

Service types include managed services, professional services, and network integration. Managed services are particularly in demand as telecom operators seek to outsource non-core operations to specialized IT firms to reduce costs and improve operational efficiency. Deployment modes can be categorized into on-premise and cloud-based services, with cloud-based solutions gaining prominence due to their scalability and flexibility. Regionally, North America leads the market, driven by high levels of digital transformation and the rapid deployment of 5G, while Asia-Pacific is a growing market due to increasing smartphone penetration and mobile network expansion in countries like India and China.

The Growth in the Telecom IT Services Market Is Driven by Several Factors

The growth in the telecom IT services market is driven by several factors, including the ongoing digital transformation of the telecom industry, the adoption of 5G technologies, and the increasing demand for cloud-based IT solutions. Telecom operators are focusing on improving network agility and efficiency through managed services and cloud migration, which are key drivers of market growth. The rise of AI, machine learning, and automation in telecom operations is further accelerating demand for advanced IT services that can streamline processes and enhance network performance. Additionally, the growing emphasis on cybersecurity and data privacy is pushing telecom companies to invest in IT services that can safeguard their networks and customer data. With the continued expansion of digital services and infrastructure, the telecom IT services market is set to experience robust growth.

Report Scope

The report analyzes the Telecom IT Services market, presented in terms of market value (USD Thousand). The analysis covers the key segments and geographic regions outlined below.

Segments

Deployment (Cloud-based, On-premise); Organization Size (Large Enterprises, Small and Medium Business); Solution (CRM, Mobile Commerce, Enterprise Mobility, Network Management, Other Solutions).

Geographic Regions/Countries

World; United States; Canada; Japan; China; Europe (France; Germany; Italy; United Kingdom; Spain; Russia; and Rest of Europe); Asia-Pacific (Australia; India; South Korea; and Rest of Asia-Pacific); Latin America (Argentina; Brazil; Mexico; and Rest of Latin America); Middle East (Iran; Israel; Saudi Arabia; United Arab Emirates; and Rest of Middle East); and Africa.

Key Insights:

  • Market Growth: Understand the significant growth trajectory of the CRM Solution segment, which is expected to reach $631.7 Billion by 2030 with a CAGR of a 25.3%. The Mobile Commerce Solution segment is also set to grow at 23.6% CAGR over the analysis period.
  • Regional Analysis: Gain insights into the U.S. market, valued at $145.9 Billion in 2024, and China, forecasted to grow at an impressive 28.9% CAGR to reach $561.7 Billion by 2030. Discover growth trends in other key regions, including Japan, Canada, Germany, and the Asia-Pacific.

Report Features:

  • Comprehensive Market Data: Independent analysis of annual sales and market forecasts in USD from 2024 to 2030.
  • In-Depth Regional Analysis: Detailed insights into key markets, including the U.S., China, Japan, Canada, Europe, Asia-Pacific, Latin America, Middle East, and Africa.
  • Company Profiles: Coverage of major players such as Accenture PLC, Alcatel-Lucent SA, Amdocs, Inc., Capgemini SE, Cognizant Technology Solutions Corporation and more.
  • Complimentary Updates: Receive free report updates for one year to keep you informed of the latest market developments.

Why You Should Buy This Report:

  • Detailed Market Analysis: Access a thorough analysis of the Global Telecom IT Services Market, covering all major geographic regions and market segments.
  • Competitive Insights: Get an overview of the competitive landscape, including the market presence of major players across different geographies.
  • Future Trends and Drivers: Understand the key trends and drivers shaping the future of the Global Telecom IT Services Market.
  • Actionable Insights: Benefit from actionable insights that can help you identify new revenue opportunities and make strategic business decisions.

Key Questions Answered:

  • How is the Global Telecom IT Services Market expected to evolve by 2030?
  • What are the main drivers and restraints affecting the market?
  • Which market segments will grow the most over the forecast period?
  • How will market shares for different regions and segments change by 2030?
  • Who are the leading players in the market, and what are their prospects?

Some of the 11 major companies featured in this Telecom IT Services market report include:

  • Accenture PLC
  • Alcatel-Lucent SA
  • Amdocs, Inc.
  • Capgemini SE
  • Cognizant Technology Solutions Corporation
  • Ericsson AB
  • Hewlett-Packard Development Company LP
  • Huawei Technologies Co., Ltd.
  • IBM Corporation
  • Oracle Corporation

Table of Contents

I. METHODOLOGYII. EXECUTIVE SUMMARY
1. MARKET OVERVIEW
  • Influencer Market Insights
  • World Market Trajectories
  • Impact of COVID-19 and a Looming Global Recession
  • Telecom IT Services - Global Key Competitors Percentage Market Share in 2025 (E)
  • Competitive Market Presence - Strong/Active/Niche/Trivial for Players Worldwide in 2025 (E)
2. FOCUS ON SELECT PLAYERS
3. MARKET TRENDS & DRIVERS
  • Rising Demand for Managed IT Services Spurs Growth in Telecom IT Services Market
  • Growing Adoption of Cloud Solutions Expands Addressable Market for Telecom IT Services
  • Digital Transformation in Telecom Industry Drives Demand for IT Service Providers
  • Increasing Deployment of 5G Networks Strengthens Business Case for Telecom IT Services
  • Emergence of AI and Automation Propels Growth in Telecom IT Operations
  • Need for Enhanced Customer Experience Spurs Adoption of IT Service Management Tools
  • Telecom Industry's Focus on Operational Efficiency Drives Demand for IT Outsourcing
  • Growing Adoption of Software-Defined Networks (SDN) Creates Opportunities for Telecom IT Services
  • Cybersecurity Threats Accelerate Demand for IT Security Services in Telecom Sector
  • Expansion of IoT Ecosystem Generates Demand for Telecom IT Infrastructure Management
  • Rising Data Traffic from Digital Services Drives Innovation in Telecom IT Operations
  • Need for Integration of Legacy Systems with Modern Technologies Spurs IT Service Demand
  • Growing Popularity of Remote Work Models Accelerates Demand for Telecom IT Support Services
4. GLOBAL MARKET PERSPECTIVE
  • Table 1: World Telecom IT Services Market Analysis of Annual Sales in US$ Million for Years 2015 through 2030
  • Table 2: World Recent Past, Current & Future Analysis for Telecom IT Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
  • Table 3: World Historic Review for Telecom IT Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
  • Table 4: World 15-Year Perspective for Telecom IT Services by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets for Years 2015, 2025 & 2030
  • Table 5: World Recent Past, Current & Future Analysis for CRM by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
  • Table 6: World Historic Review for CRM by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
  • Table 7: World 15-Year Perspective for CRM by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2015, 2025 & 2030
  • Table 8: World Recent Past, Current & Future Analysis for Mobile Commerce by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
  • Table 9: World Historic Review for Mobile Commerce by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
  • Table 10: World 15-Year Perspective for Mobile Commerce by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2015, 2025 & 2030
  • Table 11: World Recent Past, Current & Future Analysis for Enterprise Mobility by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
  • Table 12: World Historic Review for Enterprise Mobility by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
  • Table 13: World 15-Year Perspective for Enterprise Mobility by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2015, 2025 & 2030
  • Table 14: World Recent Past, Current & Future Analysis for Network Management by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
  • Table 15: World Historic Review for Network Management by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
  • Table 16: World 15-Year Perspective for Network Management by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2015, 2025 & 2030
  • Table 17: World Recent Past, Current & Future Analysis for Other Solutions by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
  • Table 18: World Historic Review for Other Solutions by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
  • Table 19: World 15-Year Perspective for Other Solutions by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2015, 2025 & 2030
  • Table 20: World Recent Past, Current & Future Analysis for Cloud-based by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
  • Table 21: World Historic Review for Cloud-based by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
  • Table 22: World 15-Year Perspective for Cloud-based by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2015, 2025 & 2030
  • Table 23: World Recent Past, Current & Future Analysis for On-premise by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
  • Table 24: World Historic Review for On-premise by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
  • Table 25: World 15-Year Perspective for On-premise by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2015, 2025 & 2030
  • Table 26: World Recent Past, Current & Future Analysis for Large Enterprises by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
  • Table 27: World Historic Review for Large Enterprises by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
  • Table 28: World 15-Year Perspective for Large Enterprises by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2015, 2025 & 2030
  • Table 29: World Recent Past, Current & Future Analysis for Small and Medium Business by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
  • Table 30: World Historic Review for Small and Medium Business by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa Markets - Independent Analysis of Annual Sales in US$ Million for Years 2015 through 2023 and % CAGR
  • Table 31: World 15-Year Perspective for Small and Medium Business by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific, Latin America, Middle East and Africa for Years 2015, 2025 & 2030
III. MARKET ANALYSIS
UNITED STATES
  • Telecom IT Services Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United States for 2025 (E)
CANADA
JAPAN
  • Telecom IT Services Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Japan for 2025 (E)
CHINA
  • Telecom IT Services Market Presence - Strong/Active/Niche/Trivial - Key Competitors in China for 2025 (E)
EUROPE
  • Telecom IT Services Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Europe for 2025 (E)
FRANCE
  • Telecom IT Services Market Presence - Strong/Active/Niche/Trivial - Key Competitors in France for 2025 (E)
GERMANY
  • Telecom IT Services Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Germany for 2025 (E)
ITALY
UNITED KINGDOM
  • Telecom IT Services Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United Kingdom for 2025 (E)
SPAINRUSSIAREST OF EUROPE
ASIA-PACIFIC
  • Telecom IT Services Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Asia-Pacific for 2025 (E)
AUSTRALIA
  • Telecom IT Services Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Australia for 2025 (E)
INDIA
  • Telecom IT Services Market Presence - Strong/Active/Niche/Trivial - Key Competitors in India for 2025 (E)
SOUTH KOREAREST OF ASIA-PACIFIC
LATIN AMERICA
  • Telecom IT Services Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Latin America for 2025 (E)
ARGENTINABRAZILMEXICOREST OF LATIN AMERICA
MIDDLE EAST
  • Telecom IT Services Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Middle East for 2025 (E)
IRANISRAELSAUDI ARABIAUNITED ARAB EMIRATESREST OF MIDDLE EAST
AFRICA
  • Telecom IT Services Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Africa for 2025 (E)
IV. COMPETITION

Companies Mentioned (Partial List)

A selection of companies mentioned in this report includes, but is not limited to:

  • Accenture PLC
  • Alcatel-Lucent SA
  • Amdocs, Inc.
  • Capgemini SE
  • Cognizant Technology Solutions Corporation
  • Ericsson AB
  • Hewlett-Packard Development Company LP
  • Huawei Technologies Co., Ltd.
  • IBM Corporation
  • Oracle Corporation

Table Information