Good leaders walk the talk, but they also write right. They know how to say in a few words what needs to be said in crisp, clear language.
The road to hellish communication is paved with good intentions and poor construction. Readers know when subjects and verbs don't agree when punctuation misses the point when words don’t fit and content is confusing.
In this session, you will learn how a few basic rules on grammar, punctuation, and usage can improve your business's written communication with clearer, more succinct content.
Further, emails are a core business communication tool. The speed and volume of email have dramatically changed business communication. The not-so-old standards for professional correspondence have changed and will continue to do so. Employees need to know the best strategies to communicate effectively. An effective business email is easily understood, but it is not so easily written. We have all received poorly written emails. These emails are unclear, and ambiguous and often get ignored. They can cause confusion. They can also be detrimental to the business if projects are impeded or if clients misinterpret information. Fortunately, this communication skill can be Improved with training, and the payoff is that these clearer emails improve business communication and productivity.
The road to hellish communication is paved with good intentions and poor construction. Readers know when subjects and verbs don't agree when punctuation misses the point when words don’t fit and content is confusing.
In this session, you will learn how a few basic rules on grammar, punctuation, and usage can improve your business's written communication with clearer, more succinct content.
Further, emails are a core business communication tool. The speed and volume of email have dramatically changed business communication. The not-so-old standards for professional correspondence have changed and will continue to do so. Employees need to know the best strategies to communicate effectively. An effective business email is easily understood, but it is not so easily written. We have all received poorly written emails. These emails are unclear, and ambiguous and often get ignored. They can cause confusion. They can also be detrimental to the business if projects are impeded or if clients misinterpret information. Fortunately, this communication skill can be Improved with training, and the payoff is that these clearer emails improve business communication and productivity.
Why you should attend
This course will teach you how to write clearer communications and emails to receive better responses. Well-written correspondence saves time because they allow the recipient to clearly understand the task at hand and respond appropriately. Effective communications reduce confusion and increase productivity. This course will teach you the basics of effective correspondence, and how to write right!Agenda
- Better Writing?
- Eliminate puffy and ambiguous words and phrases and replace them with sharper, clearer alternatives
- Show how you can use punctuation to tighten your writing into more readable and understandable documentation
- Build stronger, easy-to-understand explanations and recommendations with more focus on sequential, logical constructions-less is usually more
- Support these objectives with appropriate before-and-after examples so you can be the judge whether this session's advice improves written communication
- Better Emails Participants will learn how to employ these key aspects of email to improve clarity and response rates:
- Addressing
- Subject line
- Message text
- Signature line
- Attachments
- Style
- Confidentiality and security
- Managing e-mail volume
- When and when not to use email
- At the end of the course, participants will be able to:
- Write consistent, professional, well-formatted correspondence
- Increase response rates with clearer, more focused email
- Employ clarity to increase productivity
Speaker
Dev Strischek A frequent speaker, instructor, advisor, and writer on credit risk and commercial banking topics and issues, Dev is principal of Devon Risk Advisory Group and engages in consulting, speaking and training on a wide range of risk, credit, and lending topics. As former SVP and senior credit policy officer at SunTrust Bank, Atlanta, he was responsible for developing, implementing, and administering credit policies for SunTrust's wholesale lines of business--commercial, commercial real estate, corporate investment banking, capital markets, business banking, and private wealth management. He also spent three years as managing director and credit approver in SunTrust's Florida commercial lending and corporate investment banking areas, respectively. Prior to SunTrust, Dev was chief credit officer for Barnett Bank's Palm Beach market. Besides stints at other banks in Florida, Kansas City, and Ohio, Dev's experiences outside of banking include CFO of a Honolulu construction company, combat engineer officer in the U.S. Army, and college economics instructor in Hawaii, Missouri, and Florida. A graduate of Ohio State University and the ABA Stonier Graduate School of Banking, he earned his M.B.A. from the University of Hawaii.Who Should Attend
- Any part of an organization that must correspond with external clients and internal teammates
