Top Mobile Payment Service Providers in Indonesia 2020 and their Reaction to the COVID-19 Crisis

The Spread of the Covid-19 Virus Has Accelerated the Use of Digital Payments in Indonesia

Payments via digital payment service providers surge in Indonesia during the pandemic

Consumers in Indonesia have increased the use of online shopping and digital or contactless payments during the COVID-19 crisis. The use of E-Wallets is particularly a growing means of payment in the country. As reported by the analyst, a significant percentage of users preferred making payments via E-Wallets in Indonesia. This trend is further expected to strengthen as consumers in Indonesia are planning to continue using E-Commerce even after the pandemic ends.

Top E-Wallets in Indonesia launch services to support merchants and users during the COVID-19 outbreak

The report provides details on the three most used payment service providers in Indonesia, GoPay, OVO and Dana. The report also highlights the rising number of user registrations received by GoPay even before the outbreak of the pandemic. Furthermore, the study reviews the payment innovations introduced by these Indonesian companies during the COVID-19 outbreak such as efforts to contain fraud, and their partnerships with banks, merchants and foreign payment service providers.

Report Coverage

• This report covers the Indonesian payment market with a focus on the reaction of the top Mobile Payment Service Providers to the COVID-19 outbreak. It includes information related to payment methods used, transaction volumes, payment trends and recent COVID-19 related news of the top Mobile PSPs in Indonesia.
• The report focuses on the strategies adopted by Indonesian Mobile PSP’s during the COVID-19 pandemic. Information related to both remote and in-store payments.  
• The data in the report is mostly published from the previous 12 months. The exact date of publication of the source is stated on each chart. The time period which the data refers to differs by source.

Report Structure

• The Overview chapter opens the report, featuring a summary of the payments market in Indonesia. The latest trends and developments are summarized on the text charts and data highlights are provided on quantitative charts.
• The rest of the report is divided by the top three Mobile PSP’s presented in the descending order of total users. Within each chapter, there is a company profile, text charts with relevant news and quantitative charts.
• Depending on data availability, the following types of market information are included: value and/or volume of transactions, number of users, payment methods used in-store and online, COVID-19’s impact on the Mobile PSPs.
• Not all the mentioned types of information are provided for each of the covered Payment Service Providers due to varying data availability.

Please note: For this report, the purchase of an Enterprise license allows up to ten worldwide users of an organization access to the report.