Call Center Outsourcing Market in Europe 2025-2029

Report
183 Pages
January 2025
Region: Europe
TechNavio
ID: 5187412

The call center outsourcing market in europe is forecasted to grow by USD 6.21 billion during 2024-2029, accelerating at a CAGR of 4.6% during the forecast period. The report on the call center outsourcing market in europe provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by increase in call center outsourcing by it and telecom service providers, rising use of automated technologies in call centers, and focus on reducing operating costs of businesses.

The call center outsourcing market in europe is segmented as below:

By Type

Inbound
Outbound

By End-user

IT and telecom
BFSI
Healthcare
Retail
Others

By Geographical Landscape

Europe

This study identifies the emergence of voice bots in call center outsourcing services as one of the prime reasons driving the call center outsourcing market in europe growth during the next few years. Also, increasing adoption of analytics and ai solutions in call centers and rising adoption of cloud communication in call centers will lead to sizable demand in the market.

The report on the call center outsourcing market in europe covers the following areas:

Call Center Outsourcing Market in Europe sizing
Call Center Outsourcing Market in Europe forecast
Call Center Outsourcing Market in Europe industry analysis

A robust vendor analysis within the report is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading call center outsourcing market in europe vendors that include Alorica Inc., Atento SA, Bertelsmann SE and Co. KGaA, CIENCE Technologies, Computer Generated Solutions Inc., Concentrix Corp., Conduent Inc., Foundever Group, Helpware Inc., Hinduja Global Solutions Ltd., LLC Simply Contact International, MCI LC, StarTek Inc., Stroer SE and Co. KGaA, Sutherland Global Services Inc., TDS Global Solutions, Teleperformance SE, TELUS Corp., Transcom Holding AB, and TTEC Holdings Inc. Also, the call center outsourcing market in europe analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The report presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive primary and secondary research. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.

1 Executive Summary

1.1 Market overview
Executive Summary - Chart on Market Overview
Executive Summary - Data Table on Market Overview
Executive Summary - Chart on Country Market Characteristics
Executive Summary - Chart on Market By Geographical Landscape
Executive Summary - Chart on Market Segmentation by Type
Executive Summary - Chart on Market Segmentation by End-user
Executive Summary - Chart on Incremental Growth
Executive Summary - Data Table on Incremental Growth
Executive Summary - Chart on Company Market Positioning

2 Market Analysis

2.1 Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
2.2 Criticality of inputs and Factors of differentiation
Overview on criticality of inputs and factors of differentiation
2.3 Factors of disruption
Overview on factors of disruption
2.4 Impact of drivers and challenges
Impact of drivers and challenges in 2024 and 2029

3 Market Landscape

3.1 Market ecosystem
Parent Market
Data Table on - Parent Market
3.2 Market characteristics
Market characteristics analysis
3.3 Value chain analysis
Value chain analysis

4 Market Sizing

4.1 Market definition
Offerings of companies included in the market definition
4.2 Market segment analysis
Market segments
4.3 Market size 2024
4.4 Market outlook: Forecast for 2024-2029
Chart on Europe - Market size and forecast 2024-2029 ($ million)
Data Table on Regional - Market size and forecast 2024-2029 ($ million)
Chart on Europe: Year-over-year growth 2024-2029 (%)
Data Table on Regional - Market size and forecast 2024-2029 ($ million)

5 Historic Market Size

5.1 Call Center Outsourcing Market in Europe 2019 - 2023
Historic Market Size - Data Table on Call Center Outsourcing Market in Europe 2019 - 2023 ($ million)
5.2 Type segment analysis 2019 - 2023
Historic Market Size - Type Segment 2019 - 2023 ($ million)
5.3 End-user segment analysis 2019 - 2023
Historic Market Size - End-user Segment 2019 - 2023 ($ million)
5.4 Geography segment analysis 2019 - 2023
Historic Market Size - Geography Segment 2019 - 2023 ($ million)

6 Qualitative Analysis

6.1 Impact Of AI On The Call Center Outsourcing Market In Europe

7 Five Forces Analysis

7.1 Five forces summary
Five forces analysis - Comparison between 2024 and 2029
7.2 Bargaining power of buyers
Bargaining power of buyers - Impact of key factors 2024 and 2029
7.3 Bargaining power of suppliers
Bargaining power of suppliers - Impact of key factors in 2024 and 2029
7.4 Threat of new entrants
Threat of new entrants - Impact of key factors in 2024 and 2029
7.5 Threat of substitutes
Threat of substitutes - Impact of key factors in 2024 and 2029
7.6 Threat of rivalry
Threat of rivalry - Impact of key factors in 2024 and 2029
7.7 Market condition
Chart on Market condition - Five forces 2024 and 2029

8 Market Segmentation by Type

8.1 Market segments
Chart on Type - Market share 2024-2029 (%)
Data Table on Type - Market share 2024-2029 (%)
8.2 Comparison by Type
Chart on Comparison by Type
Data Table on Comparison by Type
8.3 Inbound - Market size and forecast 2024-2029
Chart on Inbound - Market size and forecast 2024-2029 ($ million)
Data Table on Inbound - Market size and forecast 2024-2029 ($ million)
Chart on Inbound - Year-over-year growth 2024-2029 (%)
Data Table on Inbound - Year-over-year growth 2024-2029 (%)
8.4 Outbound - Market size and forecast 2024-2029
Chart on Outbound - Market size and forecast 2024-2029 ($ million)
Data Table on Outbound - Market size and forecast 2024-2029 ($ million)
Chart on Outbound - Year-over-year growth 2024-2029 (%)
Data Table on Outbound - Year-over-year growth 2024-2029 (%)
8.5 Market opportunity by Type
Market opportunity by Type ($ million)
Data Table on Market opportunity by Type ($ million)

9 Market Segmentation by End-user

9.1 Market segments
Chart on End-user - Market share 2024-2029 (%)
Data Table on End-user - Market share 2024-2029 (%)
9.2 Comparison by End-user
Chart on Comparison by End-user
Data Table on Comparison by End-user
9.3 IT and telecom - Market size and forecast 2024-2029
Chart on IT and telecom - Market size and forecast 2024-2029 ($ million)
Data Table on IT and telecom - Market size and forecast 2024-2029 ($ million)
Chart on IT and telecom - Year-over-year growth 2024-2029 (%)
Data Table on IT and telecom - Year-over-year growth 2024-2029 (%)
9.4 BFSI - Market size and forecast 2024-2029
Chart on BFSI - Market size and forecast 2024-2029 ($ million)
Data Table on BFSI - Market size and forecast 2024-2029 ($ million)
Chart on BFSI - Year-over-year growth 2024-2029 (%)
Data Table on BFSI - Year-over-year growth 2024-2029 (%)
9.5 Healthcare - Market size and forecast 2024-2029
Chart on Healthcare - Market size and forecast 2024-2029 ($ million)
Data Table on Healthcare - Market size and forecast 2024-2029 ($ million)
Chart on Healthcare - Year-over-year growth 2024-2029 (%)
Data Table on Healthcare - Year-over-year growth 2024-2029 (%)
9.6 Retail - Market size and forecast 2024-2029
Chart on Retail - Market size and forecast 2024-2029 ($ million)
Data Table on Retail - Market size and forecast 2024-2029 ($ million)
Chart on Retail - Year-over-year growth 2024-2029 (%)
Data Table on Retail - Year-over-year growth 2024-2029 (%)
9.7 Others - Market size and forecast 2024-2029
Chart on Others - Market size and forecast 2024-2029 ($ million)
Data Table on Others - Market size and forecast 2024-2029 ($ million)
Chart on Others - Year-over-year growth 2024-2029 (%)
Data Table on Others - Year-over-year growth 2024-2029 (%)
9.8 Market opportunity by End-user
Market opportunity by End-user ($ million)
Data Table on Market opportunity by End-user ($ million)

10 Customer Landscape

10.1 Customer landscape overview
Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

11 Geographic Landscape

11.1 Geographic segmentation
Chart on Market share By Geographical Landscape - 2024-2029 (%)
Data Table on Market share By Geographical Landscape - 2024-2029 (%)
11.2 Geographic comparison
Chart on Geographic comparison
Data Table on Geographic comparison
11.3 UK - Market size and forecast 2024-2029
Chart on UK - Market size and forecast 2024-2029 ($ million)
Data Table on UK - Market size and forecast 2024-2029 ($ million)
Chart on UK - Year-over-year growth 2024-2029 (%)
Data Table on UK - Year-over-year growth 2024-2029 (%)
11.4 Germany - Market size and forecast 2024-2029
Chart on Germany - Market size and forecast 2024-2029 ($ million)
Data Table on Germany - Market size and forecast 2024-2029 ($ million)
Chart on Germany - Year-over-year growth 2024-2029 (%)
Data Table on Germany - Year-over-year growth 2024-2029 (%)
11.5 France - Market size and forecast 2024-2029
Chart on France - Market size and forecast 2024-2029 ($ million)
Data Table on France - Market size and forecast 2024-2029 ($ million)
Chart on France - Year-over-year growth 2024-2029 (%)
Data Table on France - Year-over-year growth 2024-2029 (%)
11.6 The Netherlands - Market size and forecast 2024-2029
Chart on The Netherlands - Market size and forecast 2024-2029 ($ million)
Data Table on The Netherlands - Market size and forecast 2024-2029 ($ million)
Chart on The Netherlands - Year-over-year growth 2024-2029 (%)
Data Table on The Netherlands - Year-over-year growth 2024-2029 (%)
11.7 Rest of Europe - Market size and forecast 2024-2029
Chart on Rest of Europe - Market size and forecast 2024-2029 ($ million)
Data Table on Rest of Europe - Market size and forecast 2024-2029 ($ million)
Chart on Rest of Europe - Year-over-year growth 2024-2029 (%)
Data Table on Rest of Europe - Year-over-year growth 2024-2029 (%)
11.8 Market opportunity By Geographical Landscape
Market opportunity By Geographical Landscape ($ million)
Data Table on Market opportunity By Geographical Landscape ($ million)

12 Drivers, Challenges, and Opportunity/Restraints

12.1 Market drivers
12.2 Market challenges
12.3 Impact of drivers and challenges
Impact of drivers and challenges in 2024 and 2029
12.4 Market opportunities/restraints

13 Competitive Landscape

13.1 Overview
13.2 Competitive Landscape
Overview on criticality of inputs and factors of differentiation
13.3 Landscape disruption
Overview on factors of disruption
13.4 Industry risks
Impact of key risks on business

14 Competitive Analysis

14.1 Companies profiled
Companies covered
14.2 Company ranking index
Company ranking index
14.3 Market positioning of companies
Matrix on companies position and classification
14.4 Alorica Inc.
Alorica Inc. - Overview
Alorica Inc. - Product / Service
Alorica Inc. - Key news
Alorica Inc. - Key offerings
SWOT
14.5 Atento SA
Atento SA - Overview
Atento SA - Business segments
Atento SA - Key news
Atento SA - Key offerings
Atento SA - Segment focus
SWOT
14.6 Bertelsmann SE and Co. KGaA
Bertelsmann SE and Co. KGaA - Overview
Bertelsmann SE and Co. KGaA - Business segments
Bertelsmann SE and Co. KGaA - Key offerings
Bertelsmann SE and Co. KGaA - Segment focus
SWOT
14.7 CIENCE Technologies
CIENCE Technologies - Overview
CIENCE Technologies - Product / Service
CIENCE Technologies - Key offerings
SWOT
14.8 Computer Generated Solutions Inc.
Computer Generated Solutions Inc. - Overview
Computer Generated Solutions Inc. - Product / Service
Computer Generated Solutions Inc. - Key news
Computer Generated Solutions Inc. - Key offerings
SWOT
14.9 Concentrix Corp.
Concentrix Corp. - Overview
Concentrix Corp. - Product / Service
Concentrix Corp. - Key news
Concentrix Corp. - Key offerings
SWOT
14.10 Conduent Inc.
Conduent Inc. - Overview
Conduent Inc. - Business segments
Conduent Inc. - Key offerings
Conduent Inc. - Segment focus
SWOT
14.11 Foundever Group
Foundever Group - Overview
Foundever Group - Product / Service
Foundever Group - Key offerings
SWOT
14.12 Helpware Inc.
Helpware Inc. - Overview
Helpware Inc. - Product / Service
Helpware Inc. - Key news
Helpware Inc. - Key offerings
SWOT
14.13 StarTek Inc.
StarTek Inc. - Overview
StarTek Inc. - Business segments
StarTek Inc. - Key offerings
StarTek Inc. - Segment focus
SWOT
14.14 Sutherland Global Services Inc.
Sutherland Global Services Inc. - Overview
Sutherland Global Services Inc. - Product / Service
Sutherland Global Services Inc. - Key offerings
SWOT
14.15 Teleperformance SE
Teleperformance SE - Overview
Teleperformance SE - Product / Service
Teleperformance SE - Key offerings
SWOT
14.16 TELUS Corp.
TELUS Corp. - Overview
TELUS Corp. - Business segments
TELUS Corp. - Key offerings
TELUS Corp. - Segment focus
SWOT
14.17 Transcom Holding AB
Transcom Holding AB - Overview
Transcom Holding AB - Business segments
Transcom Holding AB - Key offerings
Transcom Holding AB - Segment focus
SWOT
14.18 TTEC Holdings Inc.
TTEC Holdings Inc. - Overview
TTEC Holdings Inc. - Business segments
TTEC Holdings Inc. - Key news
TTEC Holdings Inc. - Key offerings
TTEC Holdings Inc. - Segment focus
SWOT

15 Appendix

15.1 Scope of the report
15.2 Inclusions and exclusions checklist
Inclusions checklist
Exclusions checklist
15.3 Currency conversion rates for US$
Currency conversion rates for US$
15.4 Research methodology
Research methodology
15.5 Data procurement
Information sources
15.6 Data validation
Data validation
15.7 Validation techniques employed for market sizing
Validation techniques employed for market sizing
15.8 Data synthesis
Data synthesis
15.9 360 degree market analysis
360 degree market analysis
15.10 List of abbreviations
List of abbreviations

List of Exhibits

Exhibits 1: Executive Summary - Chart on Market Overview
Exhibits 2: Executive Summary - Data Table on Market Overview
Exhibits 3: Executive Summary - Chart on Country Market Characteristics
Exhibits 4: Executive Summary - Chart on Market By Geographical Landscape
Exhibits 5: Executive Summary - Chart on Market Segmentation by Type
Exhibits 6: Executive Summary - Chart on Market Segmentation by End-user
Exhibits 7: Executive Summary - Chart on Incremental Growth
Exhibits 8: Executive Summary - Data Table on Incremental Growth
Exhibits 9: Executive Summary - Chart on Company Market Positioning
Exhibits 10: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Exhibits 11: Overview on criticality of inputs and factors of differentiation
Exhibits 12: Overview on factors of disruption
Exhibits 13: Impact of drivers and challenges in 2024 and 2029
Exhibits 14: Parent Market
Exhibits 15: Data Table on - Parent Market
Exhibits 16: Market characteristics analysis
Exhibits 17: Value chain analysis
Exhibits 18: Offerings of companies included in the market definition
Exhibits 19: Market segments
Exhibits 20: Chart on Europe - Market size and forecast 2024-2029 ($ million)
Exhibits 21: Data Table on Regional - Market size and forecast 2024-2029 ($ million)
Exhibits 22: Chart on Europe: Year-over-year growth 2024-2029 (%)
Exhibits 23: Data Table on Regional - Market size and forecast 2024-2029 ($ million)
Exhibits 24: Historic Market Size - Data Table on Call Center Outsourcing Market in Europe 2019 - 2023 ($ million)
Exhibits 25: Historic Market Size - Type Segment 2019 - 2023 ($ million)
Exhibits 26: Historic Market Size - End-user Segment 2019 - 2023 ($ million)
Exhibits 27: Historic Market Size - Geography Segment 2019 - 2023 ($ million)
Exhibits 28: Five forces analysis - Comparison between 2024 and 2029
Exhibits 29: Bargaining power of buyers - Impact of key factors 2024 and 2029
Exhibits 30: Bargaining power of suppliers - Impact of key factors in 2024 and 2029
Exhibits 31: Threat of new entrants - Impact of key factors in 2024 and 2029
Exhibits 32: Threat of substitutes - Impact of key factors in 2024 and 2029
Exhibits 33: Threat of rivalry - Impact of key factors in 2024 and 2029
Exhibits 34: Chart on Market condition - Five forces 2024 and 2029
Exhibits 35: Chart on Type - Market share 2024-2029 (%)
Exhibits 36: Data Table on Type - Market share 2024-2029 (%)
Exhibits 37: Chart on Comparison by Type
Exhibits 38: Data Table on Comparison by Type
Exhibits 39: Chart on Inbound - Market size and forecast 2024-2029 ($ million)
Exhibits 40: Data Table on Inbound - Market size and forecast 2024-2029 ($ million)
Exhibits 41: Chart on Inbound - Year-over-year growth 2024-2029 (%)
Exhibits 42: Data Table on Inbound - Year-over-year growth 2024-2029 (%)
Exhibits 43: Chart on Outbound - Market size and forecast 2024-2029 ($ million)
Exhibits 44: Data Table on Outbound - Market size and forecast 2024-2029 ($ million)
Exhibits 45: Chart on Outbound - Year-over-year growth 2024-2029 (%)
Exhibits 46: Data Table on Outbound - Year-over-year growth 2024-2029 (%)
Exhibits 47: Market opportunity by Type ($ million)
Exhibits 48: Data Table on Market opportunity by Type ($ million)
Exhibits 49: Chart on End-user - Market share 2024-2029 (%)
Exhibits 50: Data Table on End-user - Market share 2024-2029 (%)
Exhibits 51: Chart on Comparison by End-user
Exhibits 52: Data Table on Comparison by End-user
Exhibits 53: Chart on IT and telecom - Market size and forecast 2024-2029 ($ million)
Exhibits 54: Data Table on IT and telecom - Market size and forecast 2024-2029 ($ million)
Exhibits 55: Chart on IT and telecom - Year-over-year growth 2024-2029 (%)
Exhibits 56: Data Table on IT and telecom - Year-over-year growth 2024-2029 (%)
Exhibits 57: Chart on BFSI - Market size and forecast 2024-2029 ($ million)
Exhibits 58: Data Table on BFSI - Market size and forecast 2024-2029 ($ million)
Exhibits 59: Chart on BFSI - Year-over-year growth 2024-2029 (%)
Exhibits 60: Data Table on BFSI - Year-over-year growth 2024-2029 (%)
Exhibits 61: Chart on Healthcare - Market size and forecast 2024-2029 ($ million)
Exhibits 62: Data Table on Healthcare - Market size and forecast 2024-2029 ($ million)
Exhibits 63: Chart on Healthcare - Year-over-year growth 2024-2029 (%)
Exhibits 64: Data Table on Healthcare - Year-over-year growth 2024-2029 (%)
Exhibits 65: Chart on Retail - Market size and forecast 2024-2029 ($ million)
Exhibits 66: Data Table on Retail - Market size and forecast 2024-2029 ($ million)
Exhibits 67: Chart on Retail - Year-over-year growth 2024-2029 (%)
Exhibits 68: Data Table on Retail - Year-over-year growth 2024-2029 (%)
Exhibits 69: Chart on Others - Market size and forecast 2024-2029 ($ million)
Exhibits 70: Data Table on Others - Market size and forecast 2024-2029 ($ million)
Exhibits 71: Chart on Others - Year-over-year growth 2024-2029 (%)
Exhibits 72: Data Table on Others - Year-over-year growth 2024-2029 (%)
Exhibits 73: Market opportunity by End-user ($ million)
Exhibits 74: Data Table on Market opportunity by End-user ($ million)
Exhibits 75: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Exhibits 76: Chart on Market share By Geographical Landscape - 2024-2029 (%)
Exhibits 77: Data Table on Market share By Geographical Landscape - 2024-2029 (%)
Exhibits 78: Chart on Geographic comparison
Exhibits 79: Data Table on Geographic comparison
Exhibits 80: Chart on UK - Market size and forecast 2024-2029 ($ million)
Exhibits 81: Data Table on UK - Market size and forecast 2024-2029 ($ million)
Exhibits 82: Chart on UK - Year-over-year growth 2024-2029 (%)
Exhibits 83: Data Table on UK - Year-over-year growth 2024-2029 (%)
Exhibits 84: Chart on Germany - Market size and forecast 2024-2029 ($ million)
Exhibits 85: Data Table on Germany - Market size and forecast 2024-2029 ($ million)
Exhibits 86: Chart on Germany - Year-over-year growth 2024-2029 (%)
Exhibits 87: Data Table on Germany - Year-over-year growth 2024-2029 (%)
Exhibits 88: Chart on France - Market size and forecast 2024-2029 ($ million)
Exhibits 89: Data Table on France - Market size and forecast 2024-2029 ($ million)
Exhibits 90: Chart on France - Year-over-year growth 2024-2029 (%)
Exhibits 91: Data Table on France - Year-over-year growth 2024-2029 (%)
Exhibits 92: Chart on The Netherlands - Market size and forecast 2024-2029 ($ million)
Exhibits 93: Data Table on The Netherlands - Market size and forecast 2024-2029 ($ million)
Exhibits 94: Chart on The Netherlands - Year-over-year growth 2024-2029 (%)
Exhibits 95: Data Table on The Netherlands - Year-over-year growth 2024-2029 (%)
Exhibits 96: Chart on Rest of Europe - Market size and forecast 2024-2029 ($ million)
Exhibits 97: Data Table on Rest of Europe - Market size and forecast 2024-2029 ($ million)
Exhibits 98: Chart on Rest of Europe - Year-over-year growth 2024-2029 (%)
Exhibits 99: Data Table on Rest of Europe - Year-over-year growth 2024-2029 (%)
Exhibits 100: Market opportunity By Geographical Landscape ($ million)
Exhibits 101: Data Table on Market opportunity By Geographical Landscape ($ million)
Exhibits 102: Impact of drivers and challenges in 2024 and 2029
Exhibits 103: Overview on criticality of inputs and factors of differentiation
Exhibits 104: Overview on factors of disruption
Exhibits 105: Impact of key risks on business
Exhibits 106: Companies covered
Exhibits 107: Company ranking index
Exhibits 108: Matrix on companies position and classification
Exhibits 109: Alorica Inc. - Overview
Exhibits 110: Alorica Inc. - Product / Service
Exhibits 111: Alorica Inc. - Key news
Exhibits 112: Alorica Inc. - Key offerings
Exhibits 113: SWOT
Exhibits 114: Atento SA - Overview
Exhibits 115: Atento SA - Business segments
Exhibits 116: Atento SA - Key news
Exhibits 117: Atento SA - Key offerings
Exhibits 118: Atento SA - Segment focus
Exhibits 119: SWOT
Exhibits 120: Bertelsmann SE and Co. KGaA - Overview
Exhibits 121: Bertelsmann SE and Co. KGaA - Business segments
Exhibits 122: Bertelsmann SE and Co. KGaA - Key offerings
Exhibits 123: Bertelsmann SE and Co. KGaA - Segment focus
Exhibits 124: SWOT
Exhibits 125: CIENCE Technologies - Overview
Exhibits 126: CIENCE Technologies - Product / Service
Exhibits 127: CIENCE Technologies - Key offerings
Exhibits 128: SWOT
Exhibits 129: Computer Generated Solutions Inc. - Overview
Exhibits 130: Computer Generated Solutions Inc. - Product / Service
Exhibits 131: Computer Generated Solutions Inc. - Key news
Exhibits 132: Computer Generated Solutions Inc. - Key offerings
Exhibits 133: SWOT
Exhibits 134: Concentrix Corp. - Overview
Exhibits 135: Concentrix Corp. - Product / Service
Exhibits 136: Concentrix Corp. - Key news
Exhibits 137: Concentrix Corp. - Key offerings
Exhibits 138: SWOT
Exhibits 139: Conduent Inc. - Overview
Exhibits 140: Conduent Inc. - Business segments
Exhibits 141: Conduent Inc. - Key offerings
Exhibits 142: Conduent Inc. - Segment focus
Exhibits 143: SWOT
Exhibits 144: Foundever Group - Overview
Exhibits 145: Foundever Group - Product / Service
Exhibits 146: Foundever Group - Key offerings
Exhibits 147: SWOT
Exhibits 148: Helpware Inc. - Overview
Exhibits 149: Helpware Inc. - Product / Service
Exhibits 150: Helpware Inc. - Key news
Exhibits 151: Helpware Inc. - Key offerings
Exhibits 152: SWOT
Exhibits 153: StarTek Inc. - Overview
Exhibits 154: StarTek Inc. - Business segments
Exhibits 155: StarTek Inc. - Key offerings
Exhibits 156: StarTek Inc. - Segment focus
Exhibits 157: SWOT
Exhibits 158: Sutherland Global Services Inc. - Overview
Exhibits 159: Sutherland Global Services Inc. - Product / Service
Exhibits 160: Sutherland Global Services Inc. - Key offerings
Exhibits 161: SWOT
Exhibits 162: Teleperformance SE - Overview
Exhibits 163: Teleperformance SE - Product / Service
Exhibits 164: Teleperformance SE - Key offerings
Exhibits 165: SWOT
Exhibits 166: TELUS Corp. - Overview
Exhibits 167: TELUS Corp. - Business segments
Exhibits 168: TELUS Corp. - Key offerings
Exhibits 169: TELUS Corp. - Segment focus
Exhibits 170: SWOT
Exhibits 171: Transcom Holding AB - Overview
Exhibits 172: Transcom Holding AB - Business segments
Exhibits 173: Transcom Holding AB - Key offerings
Exhibits 174: Transcom Holding AB - Segment focus
Exhibits 175: SWOT
Exhibits 176: TTEC Holdings Inc. - Overview
Exhibits 177: TTEC Holdings Inc. - Business segments
Exhibits 178: TTEC Holdings Inc. - Key news
Exhibits 179: TTEC Holdings Inc. - Key offerings
Exhibits 180: TTEC Holdings Inc. - Segment focus
Exhibits 181: SWOT
Exhibits 182: Inclusions checklist
Exhibits 183: Exclusions checklist
Exhibits 184: Currency conversion rates for US$
Exhibits 185: Research methodology
Exhibits 186: Information sources
Exhibits 187: Data validation
Exhibits 188: Validation techniques employed for market sizing
Exhibits 189: Data synthesis
Exhibits 190: 360 degree market analysis
Exhibits 191: List of abbreviations

Executive Summary

The following companies are recognized as the key players in the call center outsourcing market in europe: Alorica Inc., Atento SA, Bertelsmann SE and Co. KGaA, CIENCE Technologies, Computer Generated Solutions Inc., Concentrix Corp., Conduent Inc., Foundever Group, Helpware Inc., Hinduja Global Solutions Ltd., LLC Simply Contact International, MCI LC, StarTek Inc., Stroer SE and Co. KGaA, Sutherland Global Services Inc., TDS Global Solutions, Teleperformance SE, TELUS Corp., Transcom Holding AB, and TTEC Holdings Inc..

Commenting on the report, an analyst from the research team said: "The latest trend gaining momentum in the market is emergence of voice bots in call center outsourcing services."

According to the report, one of the major drivers for this market is the increase in call center outsourcing by it and telecom service providers.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.

Companies Mentioned (Partial List)

A selection of companies mentioned in this report includes, but is not limited to:

Alorica Inc.
Atento SA
Bertelsmann SE and Co. KGaA
CIENCE Technologies
Computer Generated Solutions Inc.
Concentrix Corp.
Conduent Inc.
Foundever Group
Helpware Inc.
Hinduja Global Solutions Ltd.
LLC Simply Contact International
MCI LC
StarTek Inc.
Stroer SE and Co. KGaA
Sutherland Global Services Inc.
TDS Global Solutions
Teleperformance SE
TELUS Corp.
Transcom Holding AB
TTEC Holdings Inc.

License	Format	Properties	Price
SINGLE USER LICENSE PDF	The product is a PDF.	This is a single user license, allowing one user access to the product.	€2493EUR$2,500USD£2,058GBP
ENTERPRISE LICENSE PDF	The product is a PDF.	This is an enterprise license, allowing all employees within your organization access to the product.	€3989EUR$4,000USD£3,293GBP

The call center outsourcing market in europe is segmented as below:

By Type

By End-user

By Geographical Landscape

The report on the call center outsourcing market in europe covers the following areas:

Table of Contents

Executive Summary

Companies Mentioned (Partial List)

Related Topics

Related Reports

Call Center Outsourcing Market 2025-2029

Contact Center Outsourcing - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2024 - 2029)

Call Center Outsourcing Market by Operation, Industry - Global Forecast 2025-2030

Call Center Outsourcings Global Market Insights 2024, Analysis and Forecast to 2029, by Market Participants, Regions, Technology, Product Type

Call Centers - Global Strategic Business Report