The market is driven by increasing need for cost-effective solutions to improve efficiency, enterprises need to focus on core competencies, and vendors expertise in providing technical support
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The technical support outsourcing market is forecasted to grow by USD 17.3 billion during 2023-2028, accelerating at a CAGR of 7.99% during the forecast period. The report on the technical support outsourcing market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.Speak directly to the analyst to clarify any post sales queries you may have.
The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by increasing need for cost-effective solutions to improve efficiency, need for enterprises to focus on core competencies, and vendors expertise in providing technical support.
The technical support outsourcing market is segmented as below:
By Type
- Help desk
- Call center
By Business Segment
- Large enterprises
- SMEs
By Geographical Landscape
- APAC
- South America
- Europe
- North America
- Middle East and Africa
The report on the technical support outsourcing market covers the following areas:
- Technical support outsourcing market sizing
- Technical support outsourcing market forecast
- Technical support outsourcing market industry analysis
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.
The report presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.
Table of Contents
1 Executive Summary
2 Market Landscape
3 Market Sizing
4 Historic Market Size
5 Five Forces Analysis
6 Market Segmentation by Type
7 Market Segmentation by Business Segment
8 Customer Landscape
9 Geographic Landscape
10 Drivers, Challenges, and Opportunity/Restraints
11 Competitive Landscape
12 Competitive Analysis
13 Appendix
List of Exhibits
Executive Summary
The following companies are recognized as the key players in the global technical support outsourcing market: Aress Software and Education Technologies P Ltd., Computer Generated Solutions Inc., CSS Corp., Essentiel Outsourcing S.L., Flatworld Solutions Pvt. Ltd., Genpact Ltd., Global response Corp., HCL Technologies Ltd., IBN Technologies Ltd., Infosys Ltd., International Business Machines Corp., Invensis Technologies Pvt. Ltd., ISPL Support Services, Qcom Outsourcing Ltd., StarTek Inc., Suma Soft Pvt. Ltd., Tata Consultancy Services Ltd., Telegenisys Inc., Wipro Ltd., and Worldwide Call Centers Inc..Commenting on the report, an analyst from the research team said: "The latest trend gaining momentum in the market is emergence of chatbots."
According to the report, one of the major drivers for this market is the increasing need for cost-effective solutions to improve efficiency.
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.
Companies Mentioned (Partial List)
A selection of companies mentioned in this report includes, but is not limited to:
- Aress Software and Education Technologies P Ltd.
- Computer Generated Solutions Inc.
- CSS Corp.
- Essentiel Outsourcing S.L.
- Flatworld Solutions Pvt. Ltd.
- Genpact Ltd.
- Global response Corp.
- HCL Technologies Ltd.
- IBN Technologies Ltd.
- Infosys Ltd.
- International Business Machines Corp.
- Invensis Technologies Pvt. Ltd.
- ISPL Support Services
- Qcom Outsourcing Ltd.
- StarTek Inc.
- Suma Soft Pvt. Ltd.
- Tata Consultancy Services Ltd.
- Telegenisys Inc.
- Wipro Ltd.
- Worldwide Call Centers Inc.
