If, instead, you look deeper to figure out why the non-conformance is occurring, you can fix the underlying systems and processes that caused it.
Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the non-conformance occurred in the first place.
Root Cause Analysis (RCA) is a popular and often-used technique that helps people answer the question of why the non-conformance occurred in the first place.
Why you should Attend:
- When you have a non-conformance in the laboratory, how do you approach it?
- Do you jump in and start treating the symptoms?
- Do you stop to consider whether there's actually a deeper problem that needs your attention?
- Determine what happened
- Determine why it happened
- Figure out what to do to reduce the likelihood that it will happen again
Areas Covered in the Session:
- Defining the Problem
- Examining the Data
- Identifying Possible Causal Factors
- Identifying the Root Cause(s)
- Taking Corrective Action
- Verifying the effectiveness of the corrective action