Chapter 1. Methodology and Scope
1.1. Research Methodology
1.2. Research Scope & Assumptions
1.3. List of Data Sources
Chapter 3. South Africa Business Process Outsourcing (BPO) Industry Outlook
3.1. Market Segmentation
3.2. Market Size and Growth Prospects, 2016 - 2027
3.3. Value Chain Analysis
3.4. Market Dynamics
3.4.1. Market driver analysis
3.4.2. Market restraint analysis
3.5. Penetration and Growth Prospect Mapping
3.6. Industry Analysis - Porter's Five Forces Analysis
3.6.1. Supplier Power
3.6.2. Buyer Power
3.6.3. Substitution Threat
3.6.4. Threat from new entrant
3.7. PEST Analysis
3.7.1. Political Landscape
3.7.2. Environmental Landscape
3.7.3. Social Landscape
3.7.4. Technology Landscape
Chapter 4. South Africa Business Process Outsourcing (BPO) Market: Service Outlook
4.1. South Africa Business Process Outsourcing (BPO)Market Estimates and Forecasts, By Service, 2019 & 2027 (USD Million)
4.2. Finance & Accounting
4.2.1. Market estimates and forecasts, 2016 - 2027 (USD Million)
4.3. Human Resources
4.3.1. Market estimates and forecasts, 2016 - 2027 (USD Million)
4.4. Knowledge Process Outsourcing
4.4.1. Market estimates and forecasts, 2016 - 2027 (USD Million)
4.5. Procurement & Supply Chain
4.5.1. Market estimates and forecasts, 2016 - 2027 (USD Million)
4.6. Customer Services
4.6.1. Market estimates and forecasts, 2016 - 2027 (USD Million)
4.7. Others
4.7.1. Market estimates and forecasts, 2016 - 2027 (USD Million)
Chapter 5. South Africa Business Process Outsourcing (BPO) Market: End-use Outlook
5.1. South Africa Business Process Outsourcing (BPO) Market Estimates and Forecasts, By End-use, 2019 & 2027 (USD Million)
5.2. Banking, Financial Services, and Insurance (BFSI)
5.2.1. Market estimates and forecasts, 2016 - 2027 (USD Million)
5.3. Healthcare
5.3.1. Market estimates and forecasts, 2016 - 2027 (USD Million)
5.4. Manufacturing
5.4.1. Market estimates and forecasts, 2016 - 2027 (USD Million)
5.5. IT & Telecommunication
5.5.1. Market estimates and forecasts, 2016 - 2027 (USD Million)
5.6. Retail
5.6.1. Market estimates and forecasts, 2016 - 2027 (USD Million)
5.7. Others
5.7.1. Market estimates and forecasts, 2016 - 2027 (USD Million)
Chapter 6. Competitive Landscape
6.1. Accenture Plc
6.1.1. Company Overview
6.1.2. Financial Performance
6.1.3. Product Benchmarking
6.1.4. Recent Developments
6.2. Amdocs
6.2.1. Company Overview
6.2.2. Financial Performance
6.2.3. Product Benchmarking
6.2.4. Recent Developments
6.3. Capgemini
6.3.1. Company Overview
6.3.2. Financial Performance
6.3.3. Product Benchmarking
6.3.4. Recent Developments
6.4. HCL Technologies Limited
6.4.1. Company Overview
6.4.2. Financial Performance
6.4.3. Product Benchmarking
6.4.4. Recent Developments
6.5. IBM Corporation
6.5.1. Company Overview
6.5.2. Financial Performance
6.5.3. Product Benchmarking
6.5.4. Recent Developments
6.6. Infosys Limited (Infosys BPM)
6.6.1. Company Overview
6.6.2. Financial Performance
6.6.3. Product Benchmarking
6.6.4. Recent Developments
6.7. NCR Corporation
6.7.1. Company Overview
6.7.2. Financial Performance
6.7.3. Product Benchmarking
6.7.4. Recent Developments
6.8. Sodexo
6.8.1. Company Overview
6.8.2. Financial Performance
6.8.3. Product Benchmarking
6.8.4. Recent Developments
6.9. TTEC Holdings, Inc.
6.9.1. Company Overview
6.9.2. Financial Performance
6.9.3. Product Benchmarking
6.9.4. Recent Developments
6.10. Wipro Limited
6.10.1. Company Overview
6.10.2. Financial Performance
6.10.3. Product Benchmarking
6.10.4. Recent Developments
6.11. Mango5 BPO
6.11.1. Company Overview
6.11.2. Financial Performance
6.11.3. Product Benchmarking
6.11.4. Recent Developments
6.12. Indox (PTY) Ltd
6.12.1. Company Overview
6.12.2. Financial Performance
6.12.3. Product Benchmarking
6.12.4. Recent Developments
6.13. Outworx Contact Centre
6.13.1. Company Overview
6.13.2. Financial Performance
6.13.3. Product Benchmarking
6.13.4. Recent Developments
6.14. SA Commercial
6.14.1. Company Overview
6.14.2. Financial Performance
6.14.3. Product Benchmarking
6.14.4. Recent Developments
6.15. Talksure Group
6.15.1. Company Overview
6.15.2. Financial Performance
6.15.3. Product Benchmarking
6.15.4. Recent Developments
6.16. Boomerang Marketing
6.16.1. Company Overview
6.16.2. Financial Performance
6.16.3. Product Benchmarking
6.16.4. Recent Developments
6.17. iContactbpo
6.17.1. Company Overview
6.17.2. Financial Performance
6.17.3. Product Benchmarking
6.17.4. Recent Developments
6.18. 121 BPO Services
6.18.1. Company Overview
6.18.2. Financial Performance
6.18.3. Product Benchmarking
6.18.4. Recent Developments
6.19. Altron
6.19.1. Company Overview
6.19.2. Financial Performance
6.19.3. Product Benchmarking
6.19.4. Recent Developments
6.20. The IT Guys
6.20.1. Company Overview
6.20.2. Financial Performance
6.20.3. Product Benchmarking
6.20.4. Recent Developments
6.21. Merchants SA (Pty) LTD
6.21.1. Company Overview
6.21.2. Financial Performance
6.21.3. Product Benchmarking
6.21.4. Recent Developments
6.22. CCI South Africa
6.22.1. Company Overview
6.22.2. Financial Performance
6.22.3. Product Benchmarking
6.22.4. Recent Developments
6.23. Capita plc
6.23.1. Company Overview
6.23.2. Financial Performance
6.23.3. Product Benchmarking
6.23.4. Recent Developments
6.24. Digicall Group
6.24.1. Company Overview
6.24.2. Financial Performance
6.24.3. Product Benchmarking
6.24.4. Recent Developments
6.25. DSG Group
6.25.1. Company Overview
6.25.2. Financial Performance
6.25.3. Product Benchmarking
6.25.4. Recent Developments
6.26. Startek
6.26.1. Company Overview
6.26.2. Financial Performance
6.26.3. Product Benchmarking
6.26.4. Recent Developments
6.27. WNS (Holdings) Ltd
6.27.1. Company Overview
6.27.2. Financial Performance
6.27.3. Product Benchmarking
6.27.4. Recent Developments
6.28. Webhelp
6.28.1. Company Overview
6.28.2. Financial Performance
6.28.3. Product Benchmarking
6.28.4. Recent Developments
6.29. O’Keeffe & Swartz
6.29.1. Company Overview
6.29.2. Financial Performance
6.29.3. Product Benchmarking
6.29.4. Recent Developments
6.30. Ignition Group
6.30.1. Company Overview
6.30.2. Financial Performance
6.30.3. Product Benchmarking
6.30.4. Recent Developments
6.31. Rewardsco
6.31.1. Company Overview
6.31.2. Financial Performance
6.31.3. Product Benchmarking
6.31.4. Recent Developments
6.32. TelePerformance SE
6.32.1. Company Overview
6.32.2. Financial Performance
6.32.3. Product Benchmarking
6.32.4. Recent Developments
6.33. Encore Capital Group
6.33.1. Company Overview
6.33.2. Financial Performance
6.33.3. Product Benchmarking
6.33.4. Recent Developments
6.34. Pra Group, Inc.
6.34.1. Company Overview
6.34.2. Financial Performance
6.34.3. Product Benchmarking
6.34.4. Recent Developments
6.35. Paschoalotto Logo
6.35.1. Company Overview
6.35.2. Financial Performance
6.35.3. Product Benchmarking
6.35.4. Recent Developments
6.36. Pioneer Credit
6.36.1. Company Overview
6.36.2. Financial Performance
6.36.3. Product Benchmarking
6.36.4. Recent Developments
6.37. Credit Corp Group
6.37.1. Company Overview
6.37.2. Financial Performance
6.37.3. Product Benchmarking
6.37.4. Recent Developments
6.38. Collection House Limited
6.38.1. Company Overview
6.38.2. Financial Performance
6.38.3. Product Benchmarking
6.38.4. Recent Developments
List of Tables
Table 1 South Africa Business Process Outsourcing Market - Industry snapshot & key buying criteria, 2016 - 2027
Table 2 South Africa Business Process Outsourcing Market, 2016 - 2027 (USD Million)
Table 3 South Africa Business Process Outsourcing Market, by Service, 2016 - 2027 (USD Million)
Table 4 Finance & Accounting market, 2016 - 2027 (USD Million)
Table 5 Human Resource market, 2016 - 2027 (USD Million)
Table 6 Knowledge Process Outsourcing market, 2016 - 2027 (USD Million)
Table 7 Procurement & Supply Chain market, 2016 - 2027 (USD Million)
Table 8 Customer Services market, 2016 - 2027 (USD Million)
Table 9 Others market, 2016 - 2027 (USD Million)
Table 10 South Africa Business Process Outsourcing Market, by End-use, 2016 - 2027 (USD Million)
Table 11 BFSI market, 2016 - 2027 (USD Million)
Table 12 Healthcare market, 2016 - 2027 (USD Million)
Table 13 Manufacturing market, 2016 - 2027 (USD Million)
Table 14 IT & Telecommunication market, 2016 - 2027 (USD Million)
Table 15 Retail market, 2016 - 2027 (USD Million)
Table 16 Others market, 2016 - 2027 (USD Million)
List of Figures
Fig. 1 Market segmentation & scope
Fig. 2 Information procurement
Fig. 3 Primary research pattern
Fig. 4 Primary research process
Fig. 5 Market formulation and data visualization
Fig. 6 Industry Snapshot
Fig. 7 South Africa Business Process Outsourcing Market Value Chain Analysis
Fig. 8 South Africa BPO Market - Market Driver Analysis
Fig. 9 Traditional business process outsourcing approach
Fig. 10 Cloud-based business process outsourcing approach
Fig. 11 South Africa BPO Market - Market Restraint Analysis
Fig. 12 South Africa BPO Market - Market Restraint Analysis
Fig. 13 South Africa Business Process Outsourcing Market Penetration & Growth Prospect Mapping (Key Opportunity Prioritized)
Fig. 14 Industry Analysis-Porter’s Five Forces
Fig. 15 South Africa Business Process Outsourcing Market - PEST Analysis
Fig. 16 South Africa Business Process Outsourcing Market, by Service, Key Takeaways (USD Million)
Fig. 17 Service Analysis & Market Share, 2019 & 2027
Fig. 18 South Africa Business Process Outsourcing Market, by End-use, Key Takeaways (USD Million)
Fig. 19 End-use Analysis & Market Share, 2019 & 2027
Fig. 20 Key company ranking, 2019
