Canadian Consumer Payments Survey, 2023

The payments world has been upended over the last three years as a result of the pandemic, the war in Ukraine, supply chain challenges, high inflation and rapidly rising interest rates. These developments have affected, and will continue to affect what Canadian consumers spend their money on, and how they make their purchases.  

Canadian Consumer Payments Survey, 2023, a primary tracking research study conducted online among 2,000+ online adult Canadians, examines the attitudes, payments behaviour and preferences of Canadian consumers across all major payment modalities, looking at the current situation and what consumers expect as the economy faces recession. It provides subscribers with the essential insights into consumer payments in Canada, critical to effective business planning and product development in this turbulent environment. 

Canadian Consumer Payments Survey, 2023 is the most comprehensive consumer payments survey in Canada, and includes an analysis of the awareness, current usage, and future usage intentions of both traditional and emerging payment instruments. The 2023 survey addresses the following forms of consumer payments: 

• Cash     
• Contactless payments     
• Prepaid cards
• Cheques     
• Mobile payments     
• Gift cards 
• Debit cards     
• Online purchases     
• P2P payments
• Credit cards     
• Preauthorized payments     
• International remittances
• Bill payments     
• Cryptocurrencies     
• Wearables
• Loyalty redemption

A strategic resource for payment professionals, Canadian Consumer Payments Survey, 2023 is an essential companion to Canadian Payments Forecast, 2023.

Now in its eighth year of publication, this new report will provide in-depth insights into consumer payment trends and dynamics in Canada.

Methodology:

• Online research
• Canadians aged 18 and over
• Nationally balanced sample
• Sample size, n=2,000+ 
• Fieldwork was conducted in April 2022