Diverse Brand Portfolio Enhances Aftersales Opportunities Throughout the Region
This report profiles the various aftersales programs at Stellantis. It highlights the different functions of aftersales undertaken by Stellantis, especially the industry-leading initiatives.
The report covers the following:
- Aftersales functions and focus areas
- Offerings by aftersales functions
- Stellantis's approach to aftersales strategy by functions
- Information on circular economy, accident repair, enhanced customer experience, and the business models of the OEM’s data services
Table of Contents
1. Strategic Imperatives
- Why is it Increasingly Difficult to Grow?
- The Strategic Imperative 8™
- The Impact of the Top 3 Strategic Imperatives on Stellantis Aftersales
- Growth Opportunities Fuel the Growth Pipeline Engine™
2. Growth Opportunity Analysis
- Overview
- Questions This Study Will Answer
- Growth Metrics
- Growth Drivers
- Growth Restraints
3. Stellantis European Aftersales Strategy
- Main Aftersales Offerings
- Sales by Region
- Aftersales (Services) Segment Revenue
- Brand Portfolio
- Aftersales Functions
- Aftersales Focus Areas for Growth
- Core Aftersales Canvas
- Service Offerings
- Service Scope in the Fleet Business
- Accident Repair Service Offering
- Service Approach to Aftersales Strategy
- Genuine Parts Offering
- Parts Offering - Highlights
- Overview of Parts Distribution Strategy - Distrigo
- Genuine Parts - Circular Economy Process and Strategy
- Genuine Parts - Approach to Aftersales Strategy
- CX - Service-focused Offering
- CX - Main Strategic Partnerships to Enhance the Aftersales CX
- CX - Approach to Aftersales Strategy
- Software and Data Services - Strategy and Partnerships
- Software and Data Services - Architecture and Business Model
- Software and Data Services - Approach to Aftersales Strategy
4. Growth Opportunity Universe
- Growth Opportunity 1 - Vehicle Data Analytics
- Growth Opportunity 2 - Circular Economy
- Growth Opportunity 3 - Data Monetization
5. List of Exhibits
